Search Known Bugs; Tc Console; System Integrator; Video Conferencing Room Setup Guide - Cisco TelePresence C20 Troubleshooting Manual

Documentation on www.cisco.com
EX Series (EX90, EX60):
www.cisco.com/go/ex-docs
MX Series (MX200, MX300):
www.cisco.com/go/mx-docs
SX20 Quick Set and Quick Set C20:
www.cisco.com/go/quickset-docs
Codec C Series (C90, C60, C40):
www.cisco.com/go/cseries-docs
Profile Series (Profile 42/52/55/65):
www.cisco.com/go/profile-docs
Cisco TelePresence ISDN Link:
www.cisco.com/go/isdnlink-docs

Search known bugs

To find out whether the problem you are experiencing with your video system is a known issue and
has a known solution, please check the Cisco web site for known bugs. Go to:
com/cisco/psn/bssprt/bss
To locate known bugs for your product and software version you can either search by product, by a
keyword search or by selecting you product from the product category list. To locate your product
from the list, do the following:
• Click Search by product.
• Select TelePresence from Product Category.
• Select for example Cisco Telepresence System Integrator C Series
• You can enter a specific software version in the
for a specific bug you can enter a keyword in the Keyword field.
• Click Search.
• You get a list of all bugs and can click on each to see more details.

TC Console

You can download the TC Console from
http://developer.cisco.com/web/telepresence-developer/home
For the TC Console user guide go to:
http://www.cisco.com/en/US/docs/telepresence/endpoint/
codec-c-series/tc6/tc_console/codec-c-series_tc-console_tc60.pdf

System integrator

For the developer forum go to:
http://developer.cisco.com/web/telepresence-developer/forum

Video conferencing Room Setup Guide

To get an optimized video conferencing experience, please check the
for instructions on how to set up your room. Go to:
endpoint/misc/user_guide/video_conferencing_room_primer_ver02.pdf
D15029.01 Troubleshooting Guide TC6.0, April 2013.
https://www.cisco.
from Select Product.
Software Version field, or if you are looking
Video Conferencing Room Primer
http://www.cisco.com/en/US/docs/telepresence/

ClearPath Whitepaper

Clearpath is the technology in TC software that helps to conceal the visual effects of packet loss,
for more details on this technology see the whitepaper. Go to:
telepresence/endpoint/software/clearpath/clearpath_whitepaper.pdf
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Troubleshooting Guide TC6.0
http://www.cisco.com/en/US/docs/
Copyright © 2013 Cisco Systems, Inc. All rights reserved.