Cisco TelePresence C20 Troubleshooting Manual page 25

EX60 and EX90
please see "Suggested methods" on page 22 for alternative methods of factory reset.
• Turn the off the EX60 or EX90 by holding down the physical power button on the front of the
unit until you see the shutdown message on your screen. release the button when you see
the message. Wait for the system and Touch panel to turn off.
• Once the system has completely shut down, press and hold the power button (approximately
8 to 10 seconds) until the lED on front of system starts blinking slowly.
• Now release the power button and push it twice in succession within the next 5 seconds.
• The system should now factory reset and restart. This can take a few minutes.
• When the system starts up you will briefly see a message on the screen confirming the system
was successfully factory reset and all settings have been removed.
MX 200 and MX300
please see"Suggested methods" on page 22 for alternative methods of factory reset.
• remove the back cover of the MX200 or MX300. The system can be running during this
procedure.
• press and hold for the recessed reset button (see picture below) for approximately 10-12
seconds until the screen and Touch panel go black and the system restarts.
Figure 26 - MX200/300 - Reset Button Location
• When the system starts up you will briefly see a message on the screen confirming the system
was successfully factory reset and all settings have been removed.
The recessed button can be hard to locate. You should feel the physical button go down when you push it.
D15029.01 Troubleshooting Guide TC6.0, April 2013.
SX20
please "Suggested methods" on page 22 for alternate factory reset methods.
• Turn off the codec by pressing the physical power button until the unit shuts down.
Figure 27 - SX20 Power Button
• Hold the power button down for approximately 10 seconds until it starts blinking slowly.
• Now press the button twice (two deliberate presses with a slight pause)
• The codec should now factory reset and restart.
• When the system starts up you will briefly see a message on the screen confirming the system
was successfully factory reset and all settings have been removed.
C40, C60 and C90
• These systems cannot be reset by using physical button presses, but they have standard
serial interfaces.
• please see "Factory reset using SSH, Telnet and serial connection" on page 24 and
"Appendix C – Serial connections" on page 33 for more information on configuration param-
eters for the serial interface.
25
Troubleshooting Guide TC6.0
Copyright © 2013 Cisco Systems, Inc. All rights reserved.