Release And Option Keys; Release Keys; Option Keys; Adding Option Keys - Cisco TelePresence C20 Troubleshooting Manual

Release and option keys

Release keys

A release key is needed to upgrade between major releases, for example when upgrading from TC5.1.5
to TC6.0.0. A new release key is not needed when upgrading between minor releases, for example
from TC5.1.4 to TC5.1.5.
You can check if you have a valid release key for the current software from the web interface. You will
be notified on screen or the Touch device if you have no valid release key (Figure 32).You can check
which release keys have been installed to the system the web interface. You can find this information at
Maintenance -> Software Upgrade. Next to the release key field you can see all release keys currently
installed on the system (Figure 31).
You can read more about the release keys in the
com/en/US/services/ps10436/ps11105/activation_key_process_guide_services.pdf
To contact Cisco regarding keys, you can e-mail licensing@cisco.com.
please install the new release key prior to upgrading.
Figure 31 - Check All Release Keys Entered on System
Figure 32 - Web Interface - Check for valid release key
D15029.01 Troubleshooting Guide TC6.0, April 2013.
Activation Key Process Guide:
http://www.cisco.

Option keys

product options are ordered through normal sales channels and processes. These options must be
activated by installing option keys. Note that this process only applies for options purchased after initial
product purchase. Options purchased with the initial product purchase are shipped pre-activated.
You can read more about the option keys in the
en/US/services/ps10436/ps11105/activation_key_process_guide_services.pdf
The available option keys are:
• Presentation This allows systems to send a presentation and is now supplied by default on
all new systems. On the EX series you will not see this option listed -it is available by default
in these systems.
• Dual display Dual display option is needed for C20, C40 and EX90 to use a second screen.
NOTE On C40 both HMDi and DVi outputs work in mirrored mode without a key. The EX90
will only display far-end presentation or local presentation/pC–input on the second screen.
• Multisite To allow your video system to call multiple video systems on C40, C60, C90, EX90
and SX20 without the use of infrastructure such as an MCU/Bridge. Without this option we
support a single video call and one audio call.
• HD Allows 720p at 30fps encode/decode
• Premium resolution Allows encode/decode resolution of 1920x1080 and 60fps support and
allowing some higher presentation resolutions.

Adding option keys

You can add option keys on the web interface of your system. Navigate to
Here you can find a field to add in new options keys
Add the key you have and press Add. if the key was added successfully, you can see the message
below. if the key is not accepted, check that you are entering it to the correct system as keys are tied
to serial numbers. in addition, check the keys that are already installed. if the key is already there, it
will not be accepted.
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Troubleshooting Guide TC6.0
Activation Key Process Guide:
http://www.cisco.com/
Maintenance -> Software
Copyright © 2013 Cisco Systems, Inc. All rights reserved.
Upgrade.