Humminbird HELIX 5 G2 SERIES Operation Manual page 113

Email Files to Customer Service
If you're working with Humminbird Customer Service to troubleshoot a sonar-related issue, they may ask you to send a screen
snapshot or recording to them for review. Use the instructions in this section to email a saved screen snapshot or recording to
Humminbird Customer Service. For more information, see humminbird.com.
Email a Saved Screen Snapshot
1. Install the microSD card (and adapter) with the saved screen snapshots and recordings into your personal computer.
CAUTION! On the microSD card, you will see that a DAT (or a .TXT) file is created for every .PNG screen snapshot. This data file is
required for viewing the screen snapshots from your control head, so don't delete these files.
2. Open your email account and compose a new message.
If Customer Service has provided a customer number, include it in the subject line.
3. Attach the screen snapshot files to the message. For each screen snapshot, attach the Sxxxxx.PNG file.
Folder: Screen Snapshots are saved in the SNAPSHOT folder on the microSD card.
File Names: The .PNG file and .DAT file for each screen snapshot have the same name. Unless you have edited the name,
screen snapshots start with S.
4. Repeat step 3 for each screen snapshot.
5. Send the email to Humminbird Customer Service.
NOTE: If the attached files are large, you may need to use win-zip or a similar program to compress the files and send them via email.
Email a Saved Recording
1. Install the microSD card adapter with the saved screen snapshots and recordings into your personal computer.
CAUTION! On the microSD card, you will see that a DAT (or a .TXT) file is created for every recording folder. This data file is required
for viewing the recordings on your control head, so don't delete these files.
2. Open your email account and compose a new message.
If Customer Service has provided a service number, include it in the subject line.
3. Attach the Rxxxxx.DAT file for the recording to the message.
Folder: Recordings are saved in the RECORD folder on the microSD card.
4. Attach all the files in the Rxxxxx folder to the message. Open the RECORD folder, and open the folder with the Recording
name.
Folder: Recordings are saved in the RECORD folder on the microSD card. Unless you have edited the name, recordings start
with R. Open the Rxxxxx folder for the recording. For example, to send the files for the R00001 recording, open the R00001
folder.
File Names: Attach all the .SON files and .IDX files in the recording folder.
5. Repeat step 3 and 4 for each recording.
6. Send the email to Humminbird Customer Service.
NOTE: If the attached files are large, you may need to use win-zip or a similar program to compress the files and send them via email.
113 Screen Snapshots and Recordings