UPRtek MK350N PLUS User Manual And Warranty page 21

5.1
Product Warranty
2. Product has been repaired or taken apart by unauthorized
technicians.
3. The warranty label is altered, damaged or missing.
4. Product serial number does not conform to our original system or
the label has been damaged.
Disclaimer
■ UPRtek shall in no event be liable for any defect, damage or data loss
that has occurred during the delivery of in-warranty products. Prior
to claiming warranty service, UPRtek recommends that you make a
backup of your data and remove your data from in-warranty
products.
■ Under the maximum allowable range of applicable laws and
regulations, any business
disappearance, or any other indirect, accidental, or derived loss or
damages due to the utilization of or related to the company product,
shall not be the responsibility of UPRtek for any compensation.
Customers Eligible for Warranty Service
UPRtek warranty policy applies to all customers who purchased from
either UPRtek or through authorized agents of UPRtek.
Duration of Warranty
1. MK350 HOST :
The MK350 LED METER series all come with a 2-year product warranty.
2. Accessories：
UPRtek RMA policy is only for LED Meter repair and does not cover
maintenance or calibration services. The policy also does not cover
accessories like tripods and straps, nor does it cover consumable items
like batteries.
Authorized Distributor/Dealer Services
■ Product-based functional testing - Performed by distributors and
dealers to determine whether the product needs to be returned to
the factory for further calibration services or technical repairs (All
UPRtek authorized distributors/dealers have a right to perform
"Product-based functional testing" for a reasonable charge).
■ RMA product delivery to and from factory - Distributors/dealers
can assist customers in sending/receiving RMA products to/from
the UPRtek factory.
loss, expected cost loss,
5.1
Product Warranty
■ Authorized distributors/dealers are listed on our website :
www.uprtek.com
Additional Remarks
Product parts and components are not always manufactured by
UPRtek. On occasion, these 3rd party components may need to be
replaced but are already discontinued by the supplier. In this case,
UPRtek assures customers that it will fulfill its repair and replacement
responsibilities by using substitute parts or components of equal level
and quality.
Delivery Methods
Consumers can choose either of the two methods indicated below to
return the product to the factory for RMA Service：
data
■ Customers can send the products through UPRtek global
distribution channels that will send and return the products to and
from the factory for repair and warranty service.
■ Customers can return the product directly to the UPRtek factory for
servicing.
Rules on Product Repairs After The Warranty Period
UPRtek provides product services after warranty expiration at
reasonable charges. In case of product defects, the customers are still
able to send products back to the UPRtek factory for service. The repair
charges will be based on the type of defect, and in some cases,
maintenance fees will be charged.
However, purchasing a new product is advised under these conditions:
■ If the MK350 series or its accessories are no longer available.
■ If the product functionality is almost certain to be impossible to
recover from (e.g. total immersion in water, undergoing extreme
electrical shock, severe contamination or corrosion damage).
■ If the product was dropped or sustained such a traumatic impact
causing major structural damage, or if our technicians determine
that normal functionality cannot be recovered even after major
component replacement.
■ If multiple parts simultaneously fail due to normal wear and tear, or
poor handling.
■ Even if the product is within the service period of the warranty, yet
parts are no longer available.