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Troubleshooting
Frequently asked questions (FAQ)
If the display fails to function correctly, please follow these steps for a possible solution.
1. Perform the adjustments according to the instructions in
hardware on page
2. Refer to the following troubleshooting guide if you cannot resolve the problem from other
sections of this user manual.
3. If the problem is not described below or you cannot correct the problem, stop using the
monitor and contact your dealer or the nearest service center for further assistance.
No picture can be seen.
•Check if the signal cable is properly connected to the display and the computer.
•Check if the graphic card is properly seated in its slot.
•Check if the power switch is switched to ON.
•Make sure the monitor and your computer have been powered on.
•Make sure that a supported system is being used and the supported mode has been selected
on the graphic card. Refer to the graphic card or system manuals for more information.
•Check the monitor and your graphic card with respect to compatibility and recommended
settings.
•Make sure there are no bent or pushed-in pins in the signal cable connectors.
•Check the signal cable connectors and make sure no pin is bent or broken off.
Image persistence (image sticking)
•Image persistence is when a residual or "ghost" image of a previous image remains visible on
the screen. To alleviate image persistence, turn off the monitor for as long as the previous
image had been displayed.
•Try not to operate the LCD with a "fixed" image on the screen for more than thirty minutes.
The screen has green/red/blue/white dots or defective pixels.
This is due to the characteristics of the panel itself, and is not a malfunction of the product.
Image is unstable, unfocused or swimming is apparent.
•Check if the signal cable is properly connected to the display and the computer.
•Check the monitor and your graphic card with respect to compatibility and recommended
signal timings.
•If your text is garbled, change the video mode to non-interlace and use 60Hz refresh rate.
16.
How to assemble your monitor
Troubleshooting
39
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