BenQ M2400HD Service Manual

24” lcd color monitor (d-sub+dvi-d+hd mi1.3+usb2.0 + webcam + white bezel)
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Applicable Country & Regions: Europe/China
Service Manual for BenQ:
LCD M2400HD
(D-SUB+DVI-D+HD MI1.3+USB2.0
+ Webcam + White Bezel)
Product Service Manual – Level 1~2
Notice:
For RO to input specific "Legal Requirement" in specific NS regarding to responsibility and
liability statements.
Please check BenQ's eSupport web site, http://esupport.benq.com, to ensure that you have the
most recent version of this manual.
First Edition (August, 2008)
©
Copyright BenQ Corporation 2008. All Right Reserved.
Version: 1st
Date:05-08-2008
1

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Summary of Contents for BenQ M2400HD

  • Page 1 Notice: For RO to input specific “Legal Requirement” in specific NS regarding to responsibility and liability statements. Please check BenQ’s eSupport web site, http://esupport.benq.com, to ensure that you have the most recent version of this manual. First Edition (August, 2008) ©...
  • Page 2: Table Of Contents

    24” LCD Color Monitor BenQ M2400HD Content Index Abbreviations & Acronyms............................3 1. About This Manual..............................5 1.1 Important ................................5 1.2 Trademark................................5 2. Introduction ................................5 2.1 RoHS (2002/95/EC) Requirements – Applied to all countries require RoHS.............5 2.2 Safety Notice ..............................6 2.3 Compliance Statement ............................6 3.
  • Page 3: Abbreviations & Acronyms

    24” LCD Color Monitor BenQ M2400HD Abbreviations & Acronyms Analogue to Digital Converter Automatic Frequency Control: control signal used to tune to the correct frequency BenQ Corporation BenQ Broadcast Television System Committee BTSC Central Process Unit Composite Video Blanking and Synchronisation CVBS Digital Light Processing / Texas Instruments®...
  • Page 4 24” LCD Color Monitor BenQ M2400HD Personal Computer Printed Circuit Board (or PWB) Remote Control transmitter Red, Green, and Blue. The primary colour signals for TV. By mixing levels of R, G, and B, all colours (Y/C) are Read Only Memory...
  • Page 5: About This Manual

    Service Manual that provide repair engineer various choice. 1.1 Important Only trained service personnel who are familiar with this BenQ Product shall perform service or maintenance to it. Before performing any maintenance or service, the engineer MUST read the “Important Safety Information”.
  • Page 6: Safety Notice

    Caution: This Optical Storage Product contains a Laser device. Refer to the product specifications and your local Laser Safety Compliance Requirements. 3. General Description This new LCD (Liquid Crystal Display) monitor BenQ M2400HD offers numerous features and functions, for example: ● TFT display (Thin Film Transistor; active matrix) ●...
  • Page 7: Related Service Information

    24” LCD Color Monitor BenQ M2400HD ● high resolution (1920x1080) ● presentation of up to 16.7 million colours (in conjunction with an appropriate graphics card) ● automatic scanning of horizontal frequencies from 30 to 83 kHz and refresh rates (vertical frequencies) from 50 to 76 Hz (absolutely flicker-free) ●...
  • Page 8: Product Overview

    24” LCD Color Monitor BenQ M2400HD Level 2: Circuit Board or Standard Parts Replacement Service Web Site eSupport URL:http://esupport.benq.com 5. Product Overview 5.1 Monitor Specifications Driving system TFT Color LCD Size 558.68mm(22") Pixel pitch 0.282mm(H) × 0.282mm(V) Display Area 531.36x 298.89 mm 170, 160 (CR>10)
  • Page 9: Packing

    24” LCD Color Monitor BenQ M2400HD 5.2 Packing When packing the monitor into the carton, please follow the pictures as below. Using the EPE bag to pack the monitor without base. Putting the base into the PE bag...
  • Page 10 24” LCD Color Monitor BenQ M2400HD Using the EPS to pack the monitor Putting the base and user manual in the position as the picture shows above.
  • Page 11 24” LCD Color Monitor BenQ M2400HD Webcam Power cord, Signal cable, Audio cable, USB cable Putting the monitor and accessories into the carton.
  • Page 12: Level 1 Cosmetic / Appearance / Alignment Service

    24” LCD Color Monitor BenQ M2400HD Level 1 Cosmetic / Appearance / Alignment Service Visual Inspection & Cleaning • Cleaning. Always unplug your monitor from the wall outlet before cleaning. Clean the LCD monitor surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
  • Page 13 24” LCD Color Monitor BenQ M2400HD...
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  • Page 15 24” LCD Color Monitor BenQ M2400HD...
  • Page 16 24” LCD Color Monitor BenQ M2400HD Click to complete the installation. Note: After installation, you must restart the PC to take the setup to effect.
  • Page 17 24” LCD Color Monitor BenQ M2400HD 3. Connect the ISP board as follow: Connect to Connect to the the PC LPT BenQ model 4. The process of ISP write is as follows. a. Double-click ,running the program as follows:...
  • Page 18 24” LCD Color Monitor BenQ M2400HD b. Click icon, running the program as follows: c. Click icon, load the program” M2400W-TSUMU88EDI-M240HW01-V0x_20080801_V027_B1CB.BIN”...
  • Page 19 24” LCD Color Monitor BenQ M2400HD d. Click icon, it will auto run. If burn in success, it will show as the follow picture:...
  • Page 20: Adjustment / Alignment Procedure

    24” LCD Color Monitor BenQ M2400HD Adjustment / Alignment Procedure Adjusting the Picture You can use the OSD (On Screen Display) menu to adjust all the settings on your monitor. Press the MENU key to display the following main OSD menu.
  • Page 21 24” LCD Color Monitor BenQ M2400HD Display menu 1. Press the MENU key to display the main menu. 2. Press the keys to select DISPLAY and then press the ENTER key to enter the menu. 3. Press the keys to move the highlight to a menu item and then press the ENTER key to select that item.
  • Page 22 24” LCD Color Monitor BenQ M2400HD Picture menu 1. Press the MENU key to display the main menu. 2. Press the keys to select PICTURE and then press the ENTER key to enter the menu. 3. Press the keys to move the highlight to a menu item and then press the ENTER key to select that item.
  • Page 23 24” LCD Color Monitor BenQ M2400HD to be viewed with natural coloring. This is the factory default color. Applies a cool tint to the image and Bluish 0 to 63 is factory pre-set to the PC industry standard white color.
  • Page 24 24” LCD Color Monitor BenQ M2400HD Picture Advanced menu 1. Press the MENU key to display the main menu. 2. Press the keys to select PICTURE ADVANCED and then press the ENTER key to enter the menu. 3. Press the keys to move the highlight to a menu item and then press the ENTER key to select that item.
  • Page 25 24” LCD Color Monitor BenQ M2400HD Item Function Operation Range Selects a picture mode that best suits the type of images shown on the screen. • Standard - for basic PC application. • Standard • Movie - for viewing videos.
  • Page 26 24” LCD Color Monitor BenQ M2400HD Audio menu 1. Press the MENU key to display the main menu. 2. Press the keys to select PICTURE and then press the ENTER key to enter the menu. 3. Press the keys to move the highlight to a menu item and then press the ENTER key to select that item.
  • Page 27 24” LCD Color Monitor BenQ M2400HD System menu 1. Press the MENU key to display the main menu. 2. Press the keys to select SYSTEM and then press the ENTER key to enter the menu. 3. Press the keys to move the highlight to a menu item and then press the ENTER key to select that item.
  • Page 28 24” LCD Color Monitor BenQ M2400HD • Romanian • Dutch • Russian • Swedish • Portuguese Adjusts the horizontal H. Position 0 to 100 position of the OSD menu. Adjusts the vertical V. Position 0 to 100 position of the OSD menu.
  • Page 29 24” LCD Color Monitor BenQ M2400HD the software on the PC. option. Press the keys to change the settings. Displays the current Press the ENTER Information monitor property settings. key to select this option. Press the ENTER When this function is activated,...
  • Page 30 Mode1: To enable the hot plug pin detection.(HDMI port default) Mode 2: To disable the hot plug pin detection.(DVI port default) 8. add BenQ logo on/off item, the default is “on” 9. add the auto power on item, the default is “off ”...
  • Page 31: Level 2 Circuit Board And Standard Parts Replacement

    24” LCD Color Monitor BenQ M2400HD Level 2 Circuit Board and Standard Parts Replacement Product Exploded View Six angles’ view...
  • Page 32: Product Disassembly

    24” LCD Color Monitor BenQ M2400HD Product Disassembly 1). Remove the stand-base ASS’Y Place the monitor face down on a smooth surface. Be careful to avoid scratch and injury during the uninstall. And then remove the four screws as below to remove the stand-base ASS’Y.
  • Page 33 24” LCD Color Monitor BenQ M2400HD 3).Remove the Bezel Release the four screws marked in red as below to remove the bezel. Remove the USB shield. Fig.3 Remove this screw to remove the shield Remove this shield...
  • Page 34 24” LCD Color Monitor BenQ M2400HD 4).Remove the Panel Remove the 4 screws on the side of main frame first, and then disconnect the Lamp Connections and LVDS Cable connection.
  • Page 35 24” LCD Color Monitor BenQ M2400HD 5).Remove the Main Board and Power Board Remove the screws in red and disconnect the all connections, at last you can get the Main Board and Power Board as follow. MAIN BOARD POWER BOARD...
  • Page 36: Block Diagram

    24” LCD Color Monitor BenQ M2400HD Block Diagram Main Board Crystal 24MHZ/30PF/49US (X801) Crystal 14.318MHz LCD Interface USB2514-AEZG (X401) CN801, CN802, CN806 (USB) (CN403) (U802) Scalar TSUMU88EDI-LF-1 PQFP-128 Key Board Control (Include ADC, OSD, MCU) (CN401) (U401) H sync Digital...
  • Page 37 24” LCD Color Monitor BenQ M2400HD Power Board AC input Rectifier Bridge Rectifier Transformer EMI filter Diodes and Filter Start Circuit CN902 R904, R905 Over Voltage Control IC Protect ON/OFF MOSFET Q805, Q806, Output DC Convert Circuit Circuit Lamp ON/OFF...
  • Page 38: Schematic Diagram

    24” LCD Color Monitor BenQ M2400HD Schematic Diagram Main Board VCC3.3 CN701 +5V1 R701 CN702 FB701 10K 1/16W 5% 120 OHM/NC R702 1K 1/16W 5% Adj_BACKLIGHT 4 ON/OFF VCC3.3 CONN/NC FOR USB BD VCC3.3 R703 CONN 10K 1/16W 5% C701...
  • Page 39 24” LCD Color Monitor BenQ M2400HD close to CONN close to scalar RED+ FB101 0R05 1/10W 5% FB105 60 OHM R101 33R 1/16W 5% C101 0.047uF RED- GREEN+ FB102 0R05 1/10W 5% FB106 60 OHM R102 33R 1/16W 5% C102 0.047uF...
  • Page 40 24” LCD Color Monitor BenQ M2400HD VCC3.3 VDDP VDDC VDDP VDVI ADC1.8 FB401 47mA 120 OHM C402 C403 C404 C405 C406 C407 C401 U401 22uF/50V 0.1uF 16V 0.1uF 16V 0.1uF 16V 0.1uF 16V 0.1uF 16V 0.1uF 16V TSUMU88EDI-LF-1 PA[0..9] VCC3.3 VDVI PA[0..9]...
  • Page 41 24” LCD Color Monitor BenQ M2400HD CONN PA[0..9] PA[0..9] CN403 LVA3P LVA3M LVB0P RXO0+ LVB0M RXO0- LVACKP LVB1P RXO1+ LVB1M RXO1- LVACKM LVB2P RXO2+ LVB2M RXO2- LVA2P LVBCKM RXOC- LVA2M LVB3M RXO3- LVBCKP RXOC+ LVA1P LVA0M RXE0- LVB3P RXO3+ LVA1M...
  • Page 42 24” LCD Color Monitor BenQ M2400HD HDMIESD U501 HDMI1_CK- HDMI1_CK- HCK- CN501 HDMI R501 0R05 1/16W Line-4 HCK- HDMI1_CK+ HDMI1_CK+ HCK+ R502 0R05 1/16W SHELL1 Line-3 HCK+ HDMI1_D2+ HDMI1_D0- HDMI1_D0- HD0- R503 0R05 1/16W HD0- D2 Shield Line-2 HDMI1_D2- HDMI1_D0+...
  • Page 43 24” LCD Color Monitor BenQ M2400HD +5V1 FB601 120 OHM U601 C601 C602 PCM1754DBQR 0.1uF 16V 22uF/50V AUSCK I2S_SCK HINL R601 22R 1/16W 5% C603 22uF/50V R602 22K 1/16W 5% C604 1uF 10V AUSCK VOUTL AUSDO R603 22R 1/16W 5%...
  • Page 44 24” LCD Color Monitor BenQ M2400HD VBUS0 VBUS0 R851 CN802 R802 L851 DM00 DP00 100K 1/16W 5% U802 USB2514-AEZG Upstream 90 OHM USBUP_DM VBUS_DET R852 C852 VBUS_DET CONN ZD852 0.1uF 16V USBUP_DP C802 1uF 10V R804 ZD851 NC/VPORT0603 102M V05...
  • Page 45 24” LCD Color Monitor BenQ M2400HD Power Board L904 100 OHM 1/4W R918 Coil +12V 100 OHM 1/4W R919 C912 ZD902 0.001uF R946 100 OHM 1/4W R920 C917 150OHM2W MTZJ T-72 16B C918 Bom Change jump wire D906 680uF/25V 680uF25V...
  • Page 46 24” LCD Color Monitor BenQ M2400HD R812 C813 180pF C819 NC /47pF/3KV 12K 1/8W 5% CN801 CONN Q805 AM4502C-T1-PF +12V ON/OFF ZD802 GDZJ5.6B ZD803 C814 R816 180pF GDZJ5.6B PT801 C820 1M 1/4W 5% C823 POWER X'FMR NC/47pF/3KV R813 R803 R804 0.1uF...
  • Page 47 24” LCD Color Monitor BenQ M2400HD Key Board CN002 LED_GRN# LED_RED# POWER CONN CN001 R003 1.8K1/10W R002 3K 1/10W 1% LBADC1 LBADC2 R005 3K 1/10W 1% DC_POWERON R004 1.8K1/10W LED_GRN# LED_RED# POWER R006 1.8K1/10W R007 3K 1/10W 1% C003 C004...
  • Page 48: Troubleshooting Guide

    24” LCD Color Monitor BenQ M2400HD Troubleshooting Guide Equipments and Tools Requirement Voltmeter. Oscilloscope. Pattern Generator. DDC Tool with and Compatible Computer. Alignment Tool. LCD Color Analyzer. Service Manual. User Manual.
  • Page 49 24” LCD Color Monitor BenQ M2400HD Main Board (1) No Power No power Press power key and look if the picture is normal Please reinsert and make sure the AC of 100-240 is normal Reinsert or check the power section...
  • Page 50 24” LCD Color Monitor BenQ M2400HD (2) No picture No picture Check if the Pin 3, 4 of CN701 are 5V input Check power board Measure U701 Pin2=3.3V, U702 Pin2=1.8V Replace U701, U702 X401 oscillate waveforms are normal Replace X401...
  • Page 51 24” LCD Color Monitor BenQ M2400HD (3) White screen White Screen Measure Q703 base X401 oscillate is low level? waveform is normal Replace X401 Check Q702, Q703 is broken Check U401 or CN701 solder? Replace U401 Check Correspondent Check reset circuit of component.
  • Page 52 24” LCD Color Monitor BenQ M2400HD Power Board No power Check CN902 PIN5.6 = 5V Check AC line volt 110V or 220V Check AC input Check the voltage of C905 (+) Check bridge rectified circuit and F901 circuit Check start voltage for the pin8 of IC901...
  • Page 53 24” LCD Color Monitor BenQ M2400HD W / LED, No Backlight Check Inverter input =12V Check adapter and F801 Check ON/OFF signal Check Interface board or main board Check U801 PIN 11=5V Change ON/OFF circuit Check U801 PIN8/PIN9 PWM wave...
  • Page 54 24” LCD Color Monitor BenQ M2400HD Keypad Board OSD is unstable or not working Is Key Pad Board connecting normally? Connect Key Pad Board Replace Button Switch Is Button Switch normally? Is Key Pad Board normally? Replace Key Pad Board...
  • Page 55: Pcb Layout

    24” LCD Color Monitor BenQ M2400HD PCB LAYOUT Main Board...
  • Page 56 24” LCD Color Monitor BenQ M2400HD Power Board...
  • Page 57 24” LCD Color Monitor BenQ M2400HD...
  • Page 58: Appendix 1 - Screw List / Torque

    24” LCD Color Monitor BenQ M2400HD Appendix 1 – Screw List / Torque (TKRAA2NBW2BQPN/ TKRAA2NDW2BQPN) Part No. Type Description Quantity Torque 0M1G 130 6120 M3*6 FOR MAIN FRAME & PANEL 3±0.5KGF. CM 0M1G 930 6120 M3*6 For HDMI CONNECTOR & MAIN FRAME 6±1 KGF.
  • Page 59: Appendix 2 - Bom List

    24” LCD Color Monitor BenQ M2400HD Appendix 2 – BOM List TKRAA2NBW2BQPN(For Europe) Location TPV Part No. Description Remark 070GHDCP500HDC HDCP CODE 089G 17356G553 AUDIO CABLE 1800MM 089G 175 8 G FQE41177F USB CABLE 1800MM A+B E08902 089G 728GAA 2D...
  • Page 60 24” LCD Color Monitor BenQ M2400HD CN806 033G3802 6H WAFER 6P RIGHT ANGLE PITCH 2.0 CN801 033G3802 8H WAFER 8P RIGHT ANGLE PITCH 2.0 CN403 033G8027 30 WAFER 30P 2.0MM DIP DUAL ROW U602 056G 616 34 IC APA2069JITUL 2.6W*2 PDIP-16...
  • Page 61 24” LCD Color Monitor BenQ M2400HD U701 056G 563 75 G1084-33T43UF TO-252 U702 056G 563125 IC G1117-18T43UF TO-252 U803 056G 585 4A IC AP1117E33L-13 U603 056G 628 8 IC FSA2257MTCX TSSOP-14 U802 056G 659 9 IC USB2514-AEZG QFN-36 U503 056G 662 13...
  • Page 62 24” LCD Color Monitor BenQ M2400HD R613 061G0402000 RST CHIPR 0 OHM +-5% 1/16W R508 061G0402000 RST CHIPR 0 OHM +-5% 1/16W R507 061G0402000 RST CHIPR 0 OHM +-5% 1/16W R506 061G0402000 RST CHIPR 0 OHM +-5% 1/16W R505 061G0402000...
  • Page 63 24” LCD Color Monitor BenQ M2400HD R416 061G0402102 RST CHIPR 1 KOHM +-5% 1/16W R112 061G0402102 RST CHIPR 1 KOHM +-5% 1/16W R111 061G0402102 RST CHIPR 1 KOHM +-5% 1/16W R702 061G0402102 RST CHIPR 1 KOHM +-5% 1/16W R518 061G0402103...
  • Page 64 24” LCD Color Monitor BenQ M2400HD R803 061G0402104 RST CHIPR 100 KOHM +-5% 1/16W R802 061G0402104 RST CHIPR 100 KOHM +-5% 1/16W R622 061G0402104 RST CHIPR 100 KOHM +-5% 1/16W R620 061G0402104 RST CHIPR 100 KOHM +-5% 1/16W R825 061G0402105...
  • Page 65 24” LCD Color Monitor BenQ M2400HD R421 061G0402472 RST CHIPR 4.7 KOHM +-5% 1/16W R420 061G0402472 RST CHIPR 4.7 KOHM +-5% 1/16W R135 061G0402472 RST CHIPR 4.7 KOHM +-5% 1/16W R134 061G0402472 RST CHIPR 4.7 KOHM +-5% 1/16W R133 061G0402472 RST CHIPR 4.7 KOHM +-5% 1/16W...
  • Page 66 24” LCD Color Monitor BenQ M2400HD C715 065G0402104 12 CAP CHIP 0402 0.1UF 16V X7R C714 065G0402104 12 CAP CHIP 0402 0.1UF 16V X7R C709 065G0402104 12 CAP CHIP 0402 0.1UF 16V X7R C708 065G0402104 12 CAP CHIP 0402 0.1UF 16V X7R...
  • Page 67 24” LCD Color Monitor BenQ M2400HD C402 065G0402104 12 CAP CHIP 0402 0.1UF 16V X7R C112 065G0402104 12 CAP CHIP 0402 0.1UF 16V X7R C604 065G0402105 A5 CAP 0402 1UF K 10V X5R C606 065G0402105 A5 CAP 0402 1UF K 10V X5R...
  • Page 68 24” LCD Color Monitor BenQ M2400HD FB405 071G 56K121 CHIP BEAD FB601 071G 56K121 CHIP BEAD FB603 071G 56K121 CHIP BEAD FB604 071G 56K121 CHIP BEAD FB605 071G 56K121 CHIP BEAD FB803 071G 56K121 CHIP BEAD FB804 071G 56K121 CHIP BEAD...
  • Page 69 24” LCD Color Monitor BenQ M2400HD R813 061G0603103 RST CHIPR 10 KOHM +-5% 1/10W R814 061G0603103 RST CHIPR 10 KOHM +-5% 1/10W CN603 033G3802 4 WAFER EH-4 040G 45762412B CBPC LABEL CNPC8QA1 CNPC BOARD CN861 033G3802 8H WAFER 8P RIGHT ANGLE PITCH 2.0...
  • Page 70 24” LCD Color Monitor BenQ M2400HD C007 065G0603104 32 CHIP 0.1UF 50V X7R SW002 077G 607 1 FD TACT SWITCH SW003 077G 607 1 FD TACT SWITCH SW004 077G 607 1 FD TACT SWITCH SW005 077G 607 1 FD TACT SWITCH...
  • Page 71 24” LCD Color Monitor BenQ M2400HD C940 067G215S1024KV EC 105℃ CAP 1000UF M 25V C915 067G215V471 3N EC CAP 105℃ 470UF M 16V NCC L906 073G 54229 5 PEAKING COIL 2.2UH 5%1/4W L903 073G 253 91 L CHOKE BY LI TA...
  • Page 72 24” LCD Color Monitor BenQ M2400HD R826 061G0603430 0F RST CHIPR 430 OHM +-1% 1/10W R810 061G0603750 2F RST CHIPR 75KOHM +-1% 1/10W R811 061G0603820 2F RST CHIPR 82 KOHM +-1% 1/10W R906 061G0805100 10 OHM 1/10W R939 061G0805102 RST CHIPR 1K...
  • Page 73 24” LCD Color Monitor BenQ M2400HD R817 061G1206105 1M 1206 R818 061G1206105 1M 1206 R819 061G1206105 1M 1206 R901 061G1206105 1M 1206 R902 061G1206105 1M 1206 R912 061G1206221 RST CHIPR 220 OHM +-5% 1/4W R909 061G1206519 RST CHIPR 5.1 OHM +-5% 1/4W...
  • Page 74 Q45G 88609146 EPE BAG Q45G 88609164 EPE BAG Q44GK013881 2A 24 LCD CARTON 017G WCM 8 C BENQ-ASSIGN WEBCAM MODULE C15D 078G 511 1 V SPK 8OHM 2W 54.6X14MM 500 360 VECO 705GQ834561 24"LCD STAND BASE ASS'Y A34G0857AFD 1B0100 STAND_F...
  • Page 75 QSG FOR M2400HD Q41G7800881 5A SAFETY_INSTRUCTIONS 4J.L2V03.001 Q45G 76 28A35 PE BAG WARRANTY CARD FOR EMEA Q41G780088127A M2400HD/E2400HD Q70G2401881 1A CD MANUAL FOR M2400HD/E2400HD 050G 600 2 HANDLE1 050G 600 3 HANDLE2 050G 600 1 W WHITE STRAP Q52G 1185 80...
  • Page 76 24” LCD Color Monitor BenQ M2400HD Different Part List Diversity of TKRAA2NDW2BQPN(China) Compared with TKRAA2NBW2BQPN(Europe) Location Part No. Description Remark 089G414A18N IS POWER CORD 32E1818021 089G414A18N YH POWER CORD(32E1818021) source Q41G7800881 2A (4J.06L03.001)CERTIFICATE WARRANTY CARD FOR Q41G780088126A M2400HD/E2400HD Q40G 24N881 1A...

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