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Following are the solutions to problems that may occur during the installation and
operation of the Digisol DG-SC3800P IP Camera.
1. Cannot access the IP camera.
Please make sure the IP camera is correctly powered. (the 'Power'
LED should be on)
Please confirm the IP address setting of the computer you're
using. If the IP Camera and the laptop are not in the same subnet,
they will not be able to communicate with each other.
Please modify the IP address of the laptop to match the subnet of
the IP camera.
In case, the IP address of the IP camera is not known, reset it to
factory default value by pressing 'reset' button on the IP camera.
If you're trying to connect to the IP camera from Internet, please
make sure the port that IP camera uses is not blocked by firewall
or other software / hardware.
Contact DIGISOL helpdesk, if above solutions do not work.
2. Image refreshes very slowly.
Try a higher frame rate setting, if it's not 30fps.
Try a lower resolution.
If you're connecting this camera from Internet, it could be caused
by a slow Internet connection, and it's not a problem caused by
camera. However, when the network connection is slow, you
should use lower frame rate / resolution.
Contact DIGISOL helpdesk, if above solutions do not work.
This product comes with One Year warranty. For further details about
warranty policy and Product Registration, please visit support section of
www.digisol.com
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