Yealink SIP-T20 User Manual
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USER MANUAL
Yealink SIP-T20

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Summary of Contents for Yealink SIP-T20

  • Page 1 USER MANUAL Yealink SIP-T20...
  • Page 2 astervox sdn bhd (1066828-D) 7 Jalan Derumun, Damansara Heights 50490 Kuala Lumpur, Malaysia Tel: +603 2035 5888 sales@astervox.com www.astervox.com © June 2014 astervox sdn bhd, all rights reserved. This document is the sole property of astervox sdn bhd. It contains proprietary information of astervox.
  • Page 3: About This Guide

    In this guide we will explain the features and functions of the Yealink SIP-T20 IP-Phone, a high quality business phone with excellent features and HD call quality.
  • Page 4: Chapter 1 - Unpacking And Installing

    Chapter 1 - Unpacking and Installing Packing contents: Assembling the Phone: 1. Attach the stand as shown below...
  • Page 5 2. Connect the handset and optional headset, as shown below: 3. Connect the network and power, as shown below: You have two options for network and power connections. Your system administrator will advise you on which one to use...
  • Page 6: Chapter 2 - Phone Overview

    Chapter 2 - Phone Overview ITEM DESCRIPTION LCD Screen Shows information about calls, messages, time, date and other data. • Call information — Caller ID, call duration, missed calls, new voicemail • Icons: for example, DND (Do not Disturb) Power Indicator LED Indicates phone power status.
  • Page 7: Icon Overview

    Icon Overview Icons appear on the phone LCD screen are described in the following table: ICON DESCRIPTION Network is unavailable Hands-free speakerphone mode Handset mode Headset mode Numeric input mode abc Multi-lingual lowercase letters input mode ABC Multi-lingual uppercase letters input mode Alphanumeric input mode Voice Mail Auto Answer...
  • Page 8: Making A Call

    astervox sdn bhd (1066828-D) Chapter 3 - Basic Call Features In this part of the Manual we will explain you the basic call features of astervox and the IP-Phone and how to access them; Making a Call; IMPORTANT To make calls to any landline, mobile or international destination from your extension, you need to press 9 followed by the number Malaysia Mobile: press 9 followed by the number and press the send/# button (this will initiate the call immediately otherwise the system will wait for 4 seconds before it initiates...
  • Page 9 astervox sdn bhd (1066828-D) to dial international calls: press 9 followed by the 00 + country code + number and press the send / # button to initiate the call. The system will ask you for your Pin Code key in your six-digit Pin Code followed by the send / # key.
  • Page 10 astervox sdn bhd (1066828-D) Transfer – Blind / unattended: An unattended transfer will forward the call to the remote party without any confirmation or interaction. When call comes in pickup call Press TRAN and the user will be on- hold (line1 green light will blink) Dial the number you want to transfer to Press TRAN again and the call is transferred...
  • Page 11 astervox sdn bhd (1066828-D) Transfer attended: An attended transfer you do if you want to verify if the remote party is available and/or wants to take the call When call comes in pickup call Press TRAN and the user will be on- hold (line1 green light will blink) Dial the number you want to transfer to and press # send...
  • Page 12: Way Conference

    astervox sdn bhd (1066828-D) 3 Way Conference During a conversation you can invite a 3 participant in the call and have a 3 way conference. When call comes in pickup call Press CONF and the 1 user will be on- hold (line1 green light will blink) Dial the number you want to join into the conference and press # send...
  • Page 13 astervox sdn bhd (1066828-D) On-hold and Off-hold (Take back line) When call comes in pickup call Press HOLD and the line will be on-hold (line x green light will blink) Press line x blinking green light Note: If you put any line on-hold you can call out via the other line.
  • Page 14 astervox sdn bhd (1066828-D) Voicemail; New voicemail: How-to detect if you have a new voicemail Listen to your voicemail: How-to listen to your voicemail Set/Change personal voicemail greetings: How-to Set and/or Change your voicemail Delete personal voicemail greetings: How-to delete your personal voicemail greetings Change voicemail password: How-to change your voicemail password New voicemail The message light will blink...

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