Troubleshooting - Alcatel Pixi 4 User Manual

• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand, excess
dust and any condition outside the operating guidelines;
• Rooted devices;
Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other than
this printed limited warranty or the mandatory warranty provided by your
jurisdiction. In no event shall TCL Communications Ltd or any of its affiliates
be liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those damages
can be disclaimed by law. Some locations do not allow the exclusion or
limitation of incidental or consequential damages, or limitation of the duration
of implied warranties, so the preceding limitations or exclusions may not apply
to you.
For support please contact:
By telephone: (855) 844-6058
Online: support.alcatleonetouch.ca
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Troubleshooting .................................

Before contacting the service center, you are advised to follow the instructions
below:
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect its
performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update your phone's
software. To access Updates, touch the Application tab
screen, then touch Settings\About phone\Updates.
Touch and the phone will search for the latest software. If you want to
update the system, touch the
to complete the upgrade. Now your phone will have the latest version of the
software. You should turn on data connection or Wi-Fi before searching for
updates.
During FOTA downloading or updating, to avoid errors in locating the correct
update packages, do not change your default storage location.
• Use Factory data reset and Mobile Upgrade tool to perform phone formatting
or software upgrading (to reset factory data, hold down the Power key and
the Volume up key at the same time when powered off). ALL User phone
data: contacts, photos, messages and files, downloaded applications will be
lost permanently. It is strongly advised to fully backup the phone data and
profile via Smart Suite before doing formatting and upgrading.
• Please pay attention that after Factory data reset is performed you may be
requested to enter Google account credentials* that were used on this device
before Factory reset. Otherwise you will not be able to use the device. If you
don't remember your Google account credentials please complete Google
account recovery procedure. In case you don't succeed in it - please apply
to authorized repair center, but remember that it will not be regarded as
warranty case.
* Applicable for Android OS versions starting from 5.1.
and carry out the following checks:
My phone can't be switched on or is frozen
• When the phone can't be switched on, charge for at least 20 minutes to
ensure the minimum battery power needed, then try to switch on again.
from the Home
button, and when that's finished, touch
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