Alcatel Pixi 4 User Manual page 47

I am unable to use the features described in the manual
• Check with your carrier to make sure that your subscription includes this
service.
• Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number can't be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a foreign
country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files or save
the files in the phone contacts (i.e. your professional or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network carrier to check service availability.
I can't access my voicemail
• Make sure your carrier's voicemail number is correctly entered in "Voicemail
number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and check MMS
parameters.
• Verify the server center number or your MMS profile with your carrier.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your network carrier to obtain the PUK code (Personal Unblocking
Key).
I am unable to connect my phone to my computer
• Check that your USB driver is installed properly. Make sure that your
computer has internet access, so that it can search and download the
necessary driver.
• Check your phone USB connectivity options. Make sure it's not set to
Charging only.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Select the microSD card as the location to store downloaded files.
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• Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible to other
users.
• Make sure that the two phones are within Bluetooth's detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3 hours).
• After a partial charge, the battery level indicator may not be exact. Wait for
at least 20 minutes after removing the charger to obtain an exact indication.
• Adjust the brightness of screen as appropriate
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their
auto-check interval.
• Exit background-running applications if they are not being used for a long
time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls, game playing, internet
surfing, or running other complex applications.
• This heating is a normal consequence of the CPU handling excessive data.
Ending above actions will make your phone return to normal temperatures.
After Factory reset is performed my device asks to enter Google account
credentials and I can't avoid this action*.
• After Factory reset is performed you need to enter the original Google
account credentials that were used on this device before Factory data reset.
Otherwise you will not be able to use the device. If you don't remember
your Google account credentials please complete Google account recovery
procedure. In case you don't succeed in it - please apply to authorized repair
center, but remember that it will not be regarded as warranty case.
* Applicable for Android OS versions starting from 5.1.
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