Alcatel Pixi 4 User Manual page 46

• When the phone falls into a loop during power on-off animation and the user
interface can't be accessed, press and hold the Power key to enter Recovery
Mode. This eliminates any abnormal OS booting issues caused by 3rd party
APKs.
• If neither method is effective, please reset the phone using the Power key and
the Volume up key (holding both together) or upgrade software via Mobile
Upgrade tool.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• If it still does not work, please use Factory data reset to reset the phone or
FOTA/Mobile Upgrade to upgrade software.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone, and
make sure the Power key is not accidentally contacted while the screen is
unlocked.
• Check the battery charge level.
• If it still does not work, please use Factory data reset to reset the phone or
FOTA/Mobile Upgrade to upgrade software.
My phone can't charge properly
• Make sure you are using an Alcatel battery and the charger from the box.
• Make sure that your battery is not completely discharged; if battery power is
empty for a long time, it may take around 20 minutes to display the battery
charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to +40°C).
• When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
• Try connecting in another location.
• Verify the network coverage with your carrier.
• Check with your carrier that your SIM card is valid.
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded.
My phone can't connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one printed on
your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's Internet connecting settings.
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• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see "Inserting or
removing the SIM card").
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network is not
overloaded or unavailable.
• Check your subscription status with your carrier (credit, SIM card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in Airplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network (check for
overloaded or unavailable network).
• Check your subscription status with your carrier (credit, SIM card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in Airplane mode.
The caller's name/number does not appear when a call is received
• Check that you have subscribed to this service with your carrier.
• Your caller has concealed his/her name or number.
I can't find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume Up/Down
key.
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone is clean.
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