Troubleshooting: General; Troubleshooting: Read - TDK VELO CD REWRITER Installation And User Manual

KD.tdk.03202 40xHardware V12 10/16/02 04:52 PM
SYMPTOMS
veloCD ReWriter drive not
recognized by computer.
veloCD does not respond
(lights or eject button).
Cannot eject tray.
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veloCD ReWRITER : User's Manual
Page 22
TROUBLESHOOTING : General
CAUSES SOLUTIONS
1. IDE cable is not connected 1. Ensure IDE cable is connected.
properly. Verify that connectors on
motherboard and drive do not
have bent pins.
2.Drive or IDE bus is not enabled 2. Ensure the IDE port is enabled
in the computer's BIOS. and set properly in motherboard's
BIOS. See "Make Sure the Drive
Is Recognized" on page 13 for
more details.
3. Jumper conflict. 3. Check jumpers for the veloCD
drive and the other peripheral
devices (hard drive or CD-ROM
drive) on the same IDE cable.
Ensure the jumper for one device
is set to master and the other to
slave. Two devices on one cable
cannot be set to the same setting.
4. Wrong cable with jumper set to 4. Make sure that a CSEL-compatible
Cable Select. IDE cable is used if you want to
use the veloCD with jumper set to
Cable Select.
5. Power connector is not attached 5. Ensure the computer's power
to veloCD or does not work. cable is securely attached to the
veloCD's power connector.
When the computer's power is
ON, confirm that the veloCD's
indicator LED is illuminated
briefly, then is extinguished.
Connect a different power cable
to veloCD.
1. No power. 1. Ensure the power cable is
connected securely to the veloCD's
power connector.
Try a different power cable.
2. IDE cable isn't connected 2. Ensure that the IDE cable is
properly. securely inserted, and is not
damaged.
Check the connector pins to
ensure they are not bent.
1. Refer to Digital MixMaster manual
1. IDE cable isn't connected
properly. for how to unlock the eject feature.
2. At the veloCD's front panel, insert
2. CD was not properly set into tray
a thin object such as a paper clip
and is stuck.
into the emergency eject hole and
eject the tray.
TROUBLESHOOTING : Read
SYMPTOMS CAUSES SOLUTIONS
veloCD ReWriter does not record 1. IDE controller chipset driver 1. Visit your PC manufacturer's
at maximum rated speed. needs to be updated. internet website to download
the latest driver for your IDE
2. DMA is not enabled. controller chipset.
3. veloCD drive jumper is not 2. Enable DMA for all drives,
set to Master. including the veloCD, hard drive,
CD-ROM drive etc.
3. Ensure that your veloCD drive
is set to Master on the secondary
IDE channel.
veloCD drive has read errors, may 1. Defective CD-ROM, CD-R, or 1. Clean the disc as detailed on
not respond to a DIR command or CD-RW disc. page 19.
cannot run a program. Try a different disc.
2. Fingerprints, contaminants, or 2. Try a different disc.
scratches on the disc's surface
may prevent the drive from
reading or writing data.
3. Bad connection between 3. Inspect the IDE cable and drive for
the veloCD drive and recessed, broken, or bent pins.
the motherboard. Inspect the IDE ribbon cable
for any signs of distress, such
as kinking.
4. Use a data CD in the veloCD drive.
4. CD-Audio disc in the drive.
Audio CDs do not have computer
data, so typing computer
commands in DOS while an
audio disc is in your drive gives
an error message.
5. Eject the disc and load it with the
5. Disc is inserted upside down.
label or text side up.
6. Remove the disc from the drive
6. Blank CD-R or CD-RW disc is
inside the drive. and test it by using another disc.
1. Use the veloCD to read CD-RW
Cannot use other CD-ROM drives to 1. Trying to read a CD-RW disc in
discs or use a different CD-ROM
initialize or discs written by veloCD. a CD-ROM drive that does not
drive. Only CD-ROM drives
support it.
manufactured after 1997 can
read CD-RW discs.
2. UDF reader is not installed on 2. Refer to your packet writing
the system to read CD-RW or software manual for how to obtain
packet written discs from a a UDF reader and install it on the
CD-ROM drive. computer where you need to
access these discs.
3. Session was left open on a CD-R 3. Place this disc back into veloCD
disc and does not have a Table and use the same software
of Contents. originally used to write to it.
Then close the session/disc.
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SECTION 5 : Maintenance and Troubleshooting