Troubleshooting - Kenmore 11026002011 Use And Care Manual

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TROUBLESHOOTING
..........
First try the solutions
suggested
here
for assistance
and to possibRy avoid
a service
call.
"_
Jf you experience
Possible
Causes
Solution
Check the following
for
Feet may not be in contact
with the
Front and rear feet must be in firm contact
with floor,
and
proper
installation
or
floor
and Rocked.
washer
must be lever to operate
property.
Jam nuts must be tight
see "Using
Your
against
the bottom
of the cabinet.
Washer"
section.
Washer
may not be level.
Check floor
for flexing
or sagging.
If flooring
is uneven, a 3//4"
(19 rnm) piece of plywood
under your washer
will reduce
sound.
See "Level the Washer"
in Installation
Instructions.
Load could
be unbalanced.
Load dry items in loose heaps evenly
around
basket
wall.
Adding
wet items to washer
or adding
more water
to basket
could
unbalance
washer.
Wash
smaller
loads to reduce
imbalance.
Use Bulky cycle for oversized,
non-absorbent
items such as
comforters
or poly-fllled
jackets.
See "Cycle
Guide"
and "Using
Your Washer"
in this Use and
Care Guide.
Clicking
or metallic
Objects
caught
in washer
drain
Empty pockets
before
washing.
Loose items such as coins
noises
system,
could fall
between
basket and tub or may block
pump.
It may be necessary
to call for service to remove
items.
It is norrnal
to hear rnetal
items on clothing
such as metal snaps,
buckles,
or zippers
touch against
the stainless
steel basket.
Gurgling
or humming
Washer
may be draining
water.
It is normal
to hear the pump
making
a continuous
humming
sound with periodic
gurgling
or surging
as final amounts
of water
are removed
during
the Spin/Drain
cycles.
Check the following
for
proper
installation:
Not enough
water
in washer
Washer won't run
or fill, washer stops
working
Washer
not level.
Fill hoses not attached
tightly.
Fill hose washers
Drain hose connection
Check household
plumbing
for leaks
or dogged
sink or drain.
Washer
not loaded
properly.
Load not completely
covered
in water.
Check for proper
water
supply.
Water
may splash off basket
if washer
is not level.
Tighten
flllohose
connection.
Are all four fill hose fiat washers
properly
seatede.
Pull drain
hose from washer
cabinet
and properly
secure it to
drainpipe
or laundry
tub.
Water
can back up out of a dogged
sink or drainpipe.
Check
all household
plumbing
for leaks (laundry
tubs, drain
pipe, water
pipes, and faucets.)
Unbalanced
loading
can cause basket
to be out of alignment
and cause water
to splash off tub. See "Using
Your Washer"
for loading
instructions.
This is normal
operation
for an HE low-water
washer.
The load will
not be completely
underwater.
The washer
senses load sizes and
adds correct
amount
of water for optimal
cleaning.
See "What's
New under the Lid."
IMPORTANT:
Do not add more water
to washer. The added
water
lifts the load off the washplate,
resulting
in less cleaning.
Both hoses must be attached
and have water
flowing
to
inlet valve.
Both Hot and Cold water
faucets
must be turned on.
Check that inlet valve screens
have not become
clogged.
Check for any kinks in inlet hoses, which can restrict
water
flow. j
11

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