Troubleshooting - Kenmore 11026002011 Use And Care Manual

TROUBLESHOOTING
.......... First try the solutions suggested here
for assistance and to possibRy avoid a service call. "_
Jf you experience Possible Causes Solution
Check the following for Feet may not be in contact with the Front and rear feet must be in firm contact with floor, and
proper installation or floor and Rocked. washer must be lever to operate property. Jam nuts must be tight
see "Using Your against the bottom of the cabinet.
Washer" section.
Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3//4"
(19 rnm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket could
unbalance washer.
Wash smaller loads to reduce imbalance.
Use Bulky cycle for oversized, non-absorbent items such as
comforters or poly-fllled jackets.
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Clicking or metallic Objects caught in washer drain Empty pockets before washing. Loose items such as coins
noises system, could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is norrnal to hear rnetal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of water
are removed during the Spin/Drain cycles.
Check the following for
proper installation:
Not enough water
in washer
Washer won't run
or fill, washer stops
working
Washer not level.
Fill hoses not attached tightly.
Fill hose washers
Drain hose connection
Check household plumbing for leaks
or dogged sink or drain.
Washer not loaded properly.
Load not completely covered
in water.
Check for proper water supply.
Water may splash off basket if washer is not level.
Tighten flllohose connection.
Are all four fill hose fiat washers properly seatede.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Water can back up out of a dogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
This is normal operation for an HE low-water washer. The load will
not be completely underwater. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See "What's
New under the Lid."
IMPORTANT: Do not add more water to washer. The added water
lifts the load off the washplate, resulting in less cleaning.
Both hoses must be attached and have water flowing to
inlet valve.
Both Hot and Cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow. j
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