Kenmore 11026002011 Use And Care Manual page 13

TROUBLESHOOTING
First try the soRufions suggested here
for assistance and to possibRy avoid a service call.
ff you experience Posslbme causes $oIutlon
Washer not draining/ Wrong or too much detergent Use only HE detergent. Always measure and follow detergent
spinning, Roads are causing suds to slow or stop directions for your load. To remove extra suds, select Rinse/Spin.
still wet (cont.) draining and spinning? Do not add detergent.
Dry spots on load High speed spins extract more The high spin speeds combined with air flow during the final spin
after cycle moisture than traditional topdoad can cause items near the top of the load to develop dry spots
washers, during the final spin. This is normal.
Check for proper water supply. Are hot and cold inlet hoses reversed? Incorrect or wrong
wash or rinse
temperatures
Energy saving controlled
wash temperatures.
Load not rinsed
Sand, pet hair, lint, Heavy sand, pet hair, lint, and
etc. on load after detergent or bleach residues may
washing require additional rinsing.
Load is tangling Washer not loaded as recommended.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not dogged.
Remove any kinks in hoses.
Energy Star washers use cooler wash and rinse water
temperatures than your previous washer. This includes coder
hot and warm washes.
Check for proper water supply. Are hot and cold inlet hoses reversed?
Both hoses must be attached and have water flowing to the
inlet valve.
"Both hot and cold water faucets must be on.
inlet valve screens on washer may be dogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too The suds from regular detergent can keep washer from
much HE detergent, operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
Washer not loaded as recommended. The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
Add a 2nd Rinse to the selected cycle.
See "Using Your Washer" section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher
speed spin.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Not cleaning or Wash load not completely Washer senses load size and adds correct amount of water. This
removing stains covered in water, is normal and necessary for clothes to move.
Added more water to washer. Added water lifts the laundry off the washplate, resulting in less
effective cleaning.
Washer not loaded properly.
Washer is less efficient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 garments after washer has started.
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