Troubleshooting - Kenmore 110.20232710 Use & Care Manual

If you experience
Vibration or Off-Balance
Check the following for
proper installation or
see "Using Your Washer"
section.
Noises
Clicking or metallic noises Objects caught in washer drain
Gurgling or humming
Humming
Water Leaks
Check the following for
proper installation:
Washer not performing as expected
Not enough water in
washer
12

TROUBLESHOOTING

First try the solutions suggested here
for assistance and to possibly avoid a service call.
Possible Causes
Feet may not be in contact with the
floor and locked.
Washer may not be level.
Load could be unbalanced.
system.
Washer may be draining water.
Load sensing may be occurring.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as recommended.
Load not completely covered in water. This is normal operation for an HE low-water washer. The load will
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Deep Wash cycle for oversized, non-absorbent items such as
comforters or poly-filled jackets.
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins could
fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of water
are removed during the Drain/Spin cycles.
You may hear the hum of the sensing spins after you have started
the washer. This is normal.
Water may splash off basket if washer is not level.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer" for
loading instructions.
not be completely under water. The washer senses load sizes and
adds correct amount of water for optimal cleaning.
IMPORTANT: Do not add more water to washer. Adding water
lifts the items off the washplate, resulting in less effective cleaning.
Use Heavy Duty or Deep Wash cycle for higher water fill. See
"What's New under the Lid" and "Cycle Guide" to match your
load with the best cycle.
Run Clean Washer cycle to optimize the water level and wash
performance due to soil build-up in washer basket.
Solution