Troubleshooting Guide - Kenmore 796.4139 Series Use & Care Manual

NORMAL SOUNDS YOU MAY HEAR
The following sounds may be heard while the washer is
operating. They are normal.
Clicking:
Door locking mechanism clicks when the door locks and
unlocks.
Water spraying or circulating during the cycle.
If your washer does not function properly or does not function at all, check the following before you call for service.
Rattling and clanking
noise
Thumping sound
Water leaking around
washer
Excessive sudsing

TROUBLESHOOTING GUIDE

Foreign objects, such as keys, coins, or
safety pins, may be in drum or pump.
Heavy wash loads may produce a thumping
sound.
Washer load may be out of balance.
Washing shoes or tightly tangled clothes.
Shipping bolts and/or packaging materials
were not removed.
Wash load may be unevenly distributed in
the drum.
Floor not rigid enough.
Inlet hose connection is loose at tap or
washer.
House drain pipes are clogged.
Drain hose has come out of drain.
Drain hose is not inserted far enough.
Door glass is dirty.
Too much detergent or incorrect detergent.
Humming or gurgling:
Drain pump is pumping water from the washer at times
during a cycle.
Splashing:
Clothes tumbling in the drum during the wash and rinse
cycles.
foreign objects. If noise continues after washer is
restarted, call for service.
This is normal. If sound continues, washer is
probably out of balance. Stop and redistribute
wash load.
Pause the cycle and redistribute the load after
the door unlocks.
See the UNPACKING AND REMOVING
SHIPPING BOLTS section in the installation
requirements.
Pause the cycle and redistribute the load after
the door unlocks.
See Leveling the Washer in the Installation
Instructions.
Requirements.
Check hoses. Check and tighten hose
connections.
Unclog drain pipe. Contact a plumber if
necessary.
Tie drain hose to inlet hose or standpipe to
prevent it from coming out during drain. It
should be inserted about 8-12 inches
(20-30 cm) into the standpipe.
Inspect door glass periodically to make sure
there is no buildup of residue or other foreign
matter. Follow cleaning instructions.
2
Solutions
Only use detergent with the High-
Use in the How to Use section.