Voice Mail Ports - NEC UX5000 Quick Setup Manual

inDepth Basic Setup Guide
Section 2: Programming inDepth

Voice Mail Ports

Voice Mail ports have to be configured differently. As the inDepth is able to track all calls on all devices,
this means that a call answered by a voice mail port is considered answered at that point. As an answered call
can never be abandoned, these calls need to be marked and not considered answered. This is done by creat-
ing a Voice Mail extension group, adding the voice mail ports to the groups and applying a timeout to the
ports. The timeout value should be a time that is slightly longer than the longest greeting. The connect mes-
sage will then be ignored unless a call connects to the port for a time which is greater than the timeout value.
This will then be an answered call. An example here would be a caller that chooses to go to voice mail now
connects for a longer period of time and now would be answered and not abandoned.
Notice in the screen shot above, that the Extension Group 100 is called Voice Mail, the four ports have been
named VM1-VM4, the Default Group check box is checked and the Voice Mail Enabled check box is
selected and there is a timeout value of 45 seconds.
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inDepth Quick Setup Guide for the UX5000