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Solving Common Technical Issues
Service
Document 800-01605 Rev A
04/08
No video
Check that the power supply voltage is within the operating specifications for
your camera model (see
Connect a video monitor directly to the ACUIX™video output cable to eliminate
video problems that could be caused by other equipment such as video
switches.
Check the video connections to the monitor or CCTV system.
Check for a loose connection at the video camera.
Ensure that lens cap has been removed.
Fuzzy video
Check the video ground connections.
Check for ground loops.
Check camera focus.
Call Honeywell Customer Service for additional assistance (see
numbers).
Subject to the terms and conditions listed on the Product Warranty Card, during the
warranty period Honeywell will repair or replace, at its sole option, free of charge, any
defective products returned prepaid.
In the event you have a problem with any Honeywell product, please call Customer
Service for assistance or to request a Return Merchandise Authorization (RMA)
number.
In the U.S.A. and Canada, call 1.800.796.2288.
Be sure to have the model number, serial number, and the nature of the problem available
for the technical service representative.
Specifications
for details).
A
Service
for contact
33
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