Hold; Hot Dial Pad; Hot Line - Panasonic S-ICX Technical Manual

Applications:
• Attendant position, customer service, etc.

HOLD

Description:
With its variable Call Holding features, the S-ICX lets you control who can pick up a call on hold:
❣
System Hold: Anyone can retrieve the held call from any phone.
❣
Exclusive Hold: Only the person who put the call on hold can retrieve it.
❣
Station Park Hold: Users can "park" a call at any phone (effectively putting it on hold
there), and retrieve it when they're ready.
❣
Floating Hold: A kind of System Park where the user can transfer the call to a Floating
Hold key.
❣
Brokers Hold: A user can toggle between two calls by pressing HOLD (one call is current,
the other is on hold).
Benefits:
• You can limit the number of people who can pick up a call on hold.
• You can allow anyone to be able to pick it up, no matter where it's put on hold.

HOT DIAL PAD

Description:
A user can simply walk up to a digital phone and start dialing without picking up the handset. The
call immediately switches to the phone's speaker, and the entire call can be conducted on it. Of
course, the user can pick up the handset anytime to take the call off-speaker.
This feature can be enabled/disabled on individual extensions in programming. There is no
limitation on the number of digital phones that can have Hot Dial Pad. It'll work whenever the
phone is idle, has another call on hold, or is receiving a page.
Benefits:
• Calls can be initiated hands-free (no handset required).
Applications:
• Fast-paced environments
• Emergency-dial situations

HOT LINE

Description:
When somebody lifts the handset, the phone automatically dials a preassigned extension or
speed-dial number. (The user doesn't dial any digits.)
Applications:
• Lobby areas, elevators, etc. (for example, a sign above the phone that reads "For
assistance, pick up the phone")
54 S-ICX (International) issued October 2000 S-ICX-50-200