Ddi (Isdn) To Voice Mail; Follow-Along Identification (Call Forwarding Id); Positive Disconnect (Aec Disconnect); Automatic Call Distribution (Acd) - Panasonic S-ICX Technical Manual

• The one-touch access and flashing key serves as an excellent tool for prompt voice
mail interaction.

DDI (ISDN) TO VOICE MAIL

Description:
DDI numbers can be assigned to ring directly to a voice mailbox that is not associated with a
physical station. When the Voice Mail answers the DDI call, automatic digits can be sent to route
the call to a specific personal mailbox.
Benefits:
• Station equipment doesn't have to be used for routing incoming DDI calls to specific
mailboxes.

FOLLOW-ALONG IDENTIFICATION (CALL FORWARDING ID)

Description:
When your extension is forwarded to Voice Mail, this feature sends a string of digits when Voice
Mail answers. This enables the outside caller to skip the Voice Mail main greeting, forwarding
directly to a personal mailbox. Any combination of digits 0-9, pause,
be programmed to make this feature work, depending on what the Voice Mail manufacturer
requires.
Benefits:
• Outside callers are not inconvenienced by having to dial extra digits to reach a
personal greeting.

POSITIVE DISCONNECT (AEC DISCONNECT)

Description:
Analog station ports can generate a positive disconnect (open loop) to devices that are attached
to them upon hang-up.
Benefits:
• Sending this signal allows quick disconnection from third-party Voice Mail or similar
devices.

Automatic Call Distribution (ACD)

ACD provides efficient presentation, handling, and management of incoming calls for phone systems
that experience heavy call traffic. Calls can be evenly (or fairly) distributed to different groups of
specialized users, called "agents". And call traffic data can be sent to a PC computer or printer
through the S-ICX built-in ACD's card RS232C serial port.

BUILT-IN ACD

Panasonic's Built-In ACD offers low-cost, easy installation, programming, and operation of ACD
functionality. Some of the strong points of this product are:
❡
One-vendor solution. There is only one place you have to call - Panasonic - to support and
service your ACD. Saves time and eliminates miscommunication.
❡
Easy installation. This is a card-type product. All you have to do is insert the unit into the S-ICX
cabinet, and enter a few program settings for it. You don't need to wire any cable or install any
awkward, extra equipment.
68 S-ICX (International) issued October 2000
*
and # (maximum 16) can
S-ICX-50-200