Auto-Repeat Dialling; Background Music (Bgm); Busy Override ("Barge-In") - Panasonic ICX Technical Manual

Section 200 - General Description
Benefits:
• The Attendant position isn't limited to just one phone. Different phones can act as the
system operator position, depending on the time of day.
• Other phones can serve as backup positions for the Attendant phone.

AUTO-REPEAT DIALLING

Description:
If a user places an outside phone call and gets a busy tone, he/she can stay on the line and
press REDIAL. The ICX will automatically hang up, reseize the trunk line, redial the call, and wait
to detect busy or answer while the user is waiting. If it's still busy, the system will try again (at
programmable intervals) until the called party answers, the user hangs up, or 14 more redials are
attempted.
You can turn this feature on/off for individual extensions, and also enable/disable it on individual
trunks. You can also program the amount of time the system waits to detect busy or answer, as
well as the interval between redial attempts.
Benefits:
• An automatic feature that helps phone users save time and reduce dialling errors.

BACKGROUND MUSIC (BGM)

Description:
Users can set their phones to play Background Music on-speaker while the phone is idle. If the
phone receives a call, or the user goes off-hook, BGM will go away until the phone becomes idle
again. BGM can be turned off by dialling the same code that turned it on. BGM can have a
different sound source than Music-On-Hold (MOH) (what callers hear when they get put on hold).
Applications:
• One sound source for employees (BGM, typically music), another for callers (MOH,
such as recorded advertisements).

BUSY OVERRIDE ("BARGE-IN")

Description:
An extension user can barge into a call on another extension, whether it's an outside or intercom
call. Phones set to Do-Not-Disturb (DND) can also be barged into; see DO NOT DISTURB for
more information.
When a barge-in occurs, a 3-party conference call is created; all three parties can hear each
other and talk to each other. There are two ways to barge-in on a call:
Extension Busy Override, where the user dials the extension, gets busy tone, and dials a
code to barge-in.
CO Key Busy Override, where the user presses the lit CO line key on his/her phone that
represents the call in progress.
You can program the ICX to send an alert tone to all parties when the barge-in occurs. You can
also allow/block the phone's ability to perform this feature based on the phone's Class of Service
assignment (see CLASS OF SERVICE for more information).
Benefits:
• Allows operators, secretaries, bosses, etc. to interrupt calls in progress with urgent
information or other calls that need to be answered.
ICX-40-200 ICX (International) issued December 1999
Chapter 4 - Station Features
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