Multiple Direct Inward Dial (Did) Assignment - Panasonic ICX Technical Manual

Section 200 - General Description
Pilot Terminal hunting. When a call is directed to the pilot number of the hunt group,
Member #1 is tried first. Hunting proceeds forward through the sequential members to the
end of the hunt group. If Member #20 (last member) doesn't answer, the call then returns to
Member #1 again, and the hunt cycle is repeated until a member answers the call.
Pilot Distributed hunting. When a call is directed to the pilot number of the hunt group, the
next sequential member after the member who received the last call, is tried first. Hunting
then proceeds forward from that member, through the sequential members to the end of the
hunt group. If Member #20 (last member) doesn't answer, the call then goes to Member #1,
and hunting proceeds forward through the hunt group again. The hunting cycle (Member #1
thru Member #20) repeats until a member answers the call.
Circular hunting. This is for direct calls to member extensions (no pilot number involved).
Starting at the member extension receiving the call, hunting proceeds forward through the
sequential members to the end of the hunt group. If Member #20 (last member) doesn't
answer, the call then goes to Member #1, and hunting proceeds forward through the hunt
group again. The hunting cycle (Member #1 thru Member #20) repeats until a member
answers the call.
Switchback hunting. This is also for direct calls to member extensions (no pilot number
involved). Starting at the member extension receiving the call, hunting proceeds forward
through the sequential members to the end of the hunt group. It then returns to the receiving
(originally called) member, and hunts backward through the members to the beginning of the
hunt group. Then it returns to the receiving member again, and hunts forward. This return-
forward/return-backward hunt cycle repeats until a member answers the call.
The number of hunt groups available depends on how many cabinets you specify in
programming (12 hunt groups per cabinet). Each hunt group can have its own unique
characteristics such as hunting method, no-answer timeout/destination, etc. In other words, via
programming you can control how long a Member will ring before the call moves to the next
Member, and also how long before (or whether) the call will be transferred out of the Hunt Group
to an extension or to another Hunt Group.
Benefits:
• Allows calls to be distributed among a group of extensions where a group of people
answer the same calls.
• Voicemail systems use hunt groups to distribute calls.
Applications:
• Customer service departments, sales & marketing divisions, technical support
groups, etc.

MULTIPLE DIRECT INWARD DIAL (DID) ASSIGNMENT

Description:
This feature allows a DID number to ring on more than one telephone through the use of virtual
ports. Also, one telephone can have multiple DID numbers assigned to it.
Benefits:
• Improves coverage of DID numbers and allows more flexibility in how an end-user
can program the numbers.
Applications:
• Executive suites, travel agencies, answering services
ICX-40-200 ICX (International) issued December 1999
Chapter 3 - System Features
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