Requesting Assistance Or Service - Whirlpool top freezer refrigerator Use And Care Manual

Reauestina Assistance or Service
-
I c
Before calling for assistance or service, please check "Troubleshooting" on page 23. It may save you the cost of a
service call. If you still need help, follow the instructions below.
1. If you need assistance* . . .
Call Whirlpool Consumer Assistance
Center telephone number. Dial toll-
free from anywhere in the U.S.A.:
1-800-253-l 301
w
and talk with one of our trained consult-
ants. The consultant can instruct you in Ea
how to obtain satisfactory operation from your appliance
or, if service is necessary, recommend aqualified service
company in your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in your
correspondence.
2. If you need service* . . .
Whirlpool has a nationwide network
of authorized Whirlpool service
companies. Whirlpool service techni-
cians are trained to fulfill the product
SERVICE
warranty and provide after-warranty
service, anywhere in the United States. H
To locate the authorized Whirlpool service company in
your area, call our Consumer Assistance Center tele-
phone number (see Step 1) or look in your telephone
directory Yellow Pages under:
*APPLIANCE-HOUSEHOLD-
'WASHING MACHINES &
MAJOR, SERVICE LL REPAIR
DRYERS, SERVICE&REPAIR
-See: Whirlpool Appliances or
-See: Whirlpool Appkances or
Authorized Whirlpool Service
(Example: XYZ Service Co.)
Authorized WhIrlpool Service
(Example: XYZ Serwce Co.)
3. If you need FSP@
replacement parts . . .
FSP is a registered trademark of Whirlpool Corpora-
tion for quality parts. Look for this symbol of quality
whenever you need a replacement part for your
Whirlpool@appliance. FSP replacement parts will fit
right and work right, because they are made to the
same exacting specifications used to build every new
Whirlpool appliance.
To locate FSP replacement parts in your area, refer
to Step 2 or call the Whirlpool Consumer Assistance
Center number in Step 1.
4. If you are not satisfied
with how the problem
was solved . . .
l
Contact the Major Appliance Consumer Action Panel
(MACAP). MACAP is a group of independent
consumer experts that voices consumer views at the
highest levels of the major appliance industry.
l
Contact MACAP only when the dealer, authorized
servicer, and Whirlpool have failed to resolve your
problem.
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606
l
MACAP will in turn inform us of your action.
*When asking for help or service:
Please provide a detailed description of the problem, your appliance's complete model and serial numbers,
and the purchase date. (See page 2.) This information will help us respond properly to your request.
24