Troubleshooting - SoftBank 920SH Instruction

Troubleshooting

Q General
Problem
Was " pressed long
enough?
Battery may need to
Handset won't turn
be charged or
on
replaced.
Battery may not be
properly installed.
Handset won't Is Switch On/Off in
respond PIN Entry On?
Keypad Lock may be
active (` appears).
Keypad won't
respond
Password Lock may
be active ($ appears).
REFRESH appears Handset may have
and handset been dropped or
returns to Standby subjected to shocks.
USIM Card may not
be properly inserted.
Insert USIM Card
appears The correct USIM
Card may not be
inserted.
There may be debris
on IC chip/terminals.
6
14-
Possible Cause Solution
Press " longer.
Charge battery or install a
charged battery.
Install battery properly (P.14-4).
If On, PIN1 is required. Enter
PIN1 according to onscreen
prompt.
Cancel Keypad Lock (P.1-9).
Cancel Password Lock (P.11-2).
Handset failed to recognize
USIM Card temporarily. This is
not a malfunction.
Turn power off and check that
USIM Card is properly inserted,
then restart handset.
If the message still appears,
USIM may be damaged.
Make sure the correct USIM
Card is inserted. The inserted
USIM Card may not be valid.
Clean relevant parts with a dry
cloth and re-insert.
Problem Possible Cause
Battery strength Ambient temperature
indicator flashes may be outside 5oC
when not charging to 35oC.
Saved entry/folder
Entry/folder may be
does not appear on
set to Secret.
handset
Handset may warm
while charging.
Handset may warm
Handset feels warm during extended
periods of use.
Handset may warm
during Video Calls.
Memory Card may
Cannot access
not be properly
Memory Card files
formatted.
Handset may not be
in Standby.
Cannot receive/
accept connection Keypad Lock/
requests even Password Lock may
®
when Bluetooth / be active.
Infrared is On
Software Update
may be in progress.
Solution
Use within an ambient
temperature of 5oC - 35oC.
Activate Show Secret Data
(P.11-3).
Unless handset becomes very
hot to the touch, these should
be considered normal;
regardless, avoid prolonged
skin contact which could cause
burn injuries.
Use 920SH-formatted Memory
Cards.
Return to Standby and try
again.
Cancel Keypad Lock/Password
Lock.
Wait until update is complete.