SoftBank 920SH Instruction page 232

Troubleshooting
Q Calling (continued)
Problem
Network signal may
be weak.
Call is choppy or
Battery may need to
cut off
be charged or
replaced.
Handset may be
Clicking noise is
moving into another
heard during call
service area.
Earpiece Volume
may be low.
Cannot hear other
Sound output may
party's voice
be set to use
handsfree device.
Memory may be full.
Cannot use Answer
Phone or Caller
Voice
Is the call a Video
Call?
Cannot save phone Does the number
number for Call start with 1, 00,
Forwarding 0120 or 0990?
14
8
14- 8
Possible Cause Solution
Move to a place where signal is
strong and retry.
Charge battery or install a
charged battery.
Noise is heard when Network
signal switches. This is normal.
Increase Earpiece Volume
(P.3-10).
Set Transfer Audio (P.3-11) to To
Phone.
Answer Phone and Caller Voice
are disabled when less than
12 seconds remain or
20 messages are recorded.
Delete messages (P.3-3).
Answer Phone and Caller Voice
are not available for Video Calls.
Public service numbers,
international call numbers
starting with 00, toll-free
numbers and fee-based service
numbers cannot be saved.
Q Messaging
Problem Possible Cause
Does A appear?
Cannot receive
messages
Does ) appear?
Recipient handset
S! Mail is not
may not be
delivered as sent
S! Mail-compatible.
Recipient handset
Still images are not
may not be
delivered as sent
JPEG-compatible.
Recipient handset
Video clips are not
may not support the
delivered as sent
file format.
Q Other Functions
Problem Possible Cause
Battery may need to
TV, mobile camera,
be charged or
etc. won't activate
replaced.
Network Information
may need to be
retrieved.
Cannot watch TV USIM card may not
be inserted.
Subscription may
be terminated.
Battery may need to
Cannot use S! FeliCa be charged or
replaced.
Solution
Memory is full. Delete messages
(P.4-17).
Move to a place where signal is
strong and retry.
Recipient must be subscribed to
S! Mail, Super Mail or Long Mail.
The maximum size of messages/
attachments handsets can
receive varies by make and
model. Confirm compatibility with
recipient handsets.
Convert JPEG files to PNG
(P.7-13).
Send video clips to S! Mail- or
VGS-compatible SoftBank
handsets supporting MPEG-4.
Solution
Charge battery or install a
charged battery.
Retrieve Network Information
(P.13-17).
TV is disabled when USIM Card
is not inserted or upon
subscription termination.
Charge battery or install a
charged battery.