First follow the instructions in the troubleshooting section (P23 to P26).
If the error is not corrected, contact Andrews Water Heaters.
We will need to know:
The Model ................ (check the rating plate)
Date of purchase ..... (see the warranty)
Details of problem ... (flashing error codes,
Your name, address, and telephone number
* A request for service may be rejected if the water heater is installed
in a location where working on the unit may be dangerous. Contact a
Be sure that the warranty card is returned and includes, date of installation/commissioning, site
address and other necessary items as shown.
Read the content carefully, and keep in a safe place.
For repairs after the warranty period, please contact your local Maintenance company.
Minimum period of time for stocking repair parts
Andrews Water Heaters will stock repair parts for this unit for a minimum of ten years after
production has ceased.
These are the parts necessary to repair or maintain this unit.
etc., in as much detail as possible)