Replacing A Tape Drive; To Disconnect Your Drive; To Reconnect Your Tape Drive - HP STOREEVER LTO 4 User Manual

10 Replacing a tape drive

If your tape drive proves to be faulty and cannot be repaired and it is still covered by the original
warranty, it will be replaced. Hewlett Packard Enterprise will provide a replacement tape drive
free of charge. Based on availability and where geography permits, the replacement tape drive
will be shipped for next business day delivery. Same day or four-hour delivery may be offered
at an additional charge where geography permits. If you request Hewlett Packard Enterprise to
install the replacement tape drive, you will be charged for the travel and labor costs of this service.
See the complete Hewlett Packard Enterprise limited warranty statement at: http://www.hpe.com/
info/storagewarranty

To disconnect your drive

1. Unpack your replacement drive, and retain the packaging.
2. Power off the server and disconnect from the mains power supply.
3. Internal drives only: Remove the cover from the server. Observing normal anti-static
precautions remove any screws that are holding the tape drive in place.
4. Disconnect the drive's power and SAS cables. Slide internal drives carefully out of the
mounting bay.
5. Put the drive into the packaging that contained the replacement drive.
6. Return the faulty drive to your local Hewlett Packard Enterprise Service Center. Instructions
on where to return faulty drives will be shipped with the replacement drive. Ship the defective
drive back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in
the provided shipping material. Failure to return the defective part may result in Hewlett
Packard Enterprise billing you for the replacement. Hewlett Packard Enterprise will pay all
shipping and part return costs and determine the courier/carrier to be used.
NOTE: If you are not replacing an internal tape drive immediately, you should insert a blanking
plate into the empty bay. Replace the cover on the server and secure with screws, as appropriate.

To reconnect your tape drive

Follow the step-by-step instructions in this User Guide.
To disconnect your drive 49