HP X2 210 G2 Maintenance And Service Manual
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HP X2 210 G2 Maintenance And Service Manual

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HP x2 Detachable PC
* Model numbers 10-p0XX
HP x2 210 G2 Detachable PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP
authorized service providers only.

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Summary of Contents for HP X2 210 G2

  • Page 1 HP x2 Detachable PC * Model numbers 10-p0XX HP x2 210 G2 Detachable PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel Corporation. Microsoft and Windows are bound by the terms of the HP End User License Not all features are available in all editions of U.S. registered trademarks of Microsoft Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................4 Display ..................................4 Top edge ................................. 5 Right side ................................6 Left side ................................. 7 Bottom edge ................................7 Locating the product number and serial number ....................8 3 Illustrated parts catalog ..........................
  • Page 6 Determining the BIOS version ......................53 Downloading a BIOS update ......................54 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 56 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............56 8 Specifications .............................. 58 9 Backing up, restoring, and recovering ......................59 Creating recovery media and backups ........................
  • Page 7 10 Power cord set requirements ........................65 Requirements for all countries ..........................65 Requirements for specific countries and regions ....................65 11 Recycling ..............................67 Index ................................68...
  • Page 8 viii...

  • Page 9: Product Description

    Two fixed integrated web cameras √ Front: HP True Vision HD: HD camera - indicator LED, USB2.0, f2.0 Rear : HP True Vision 5 MP Fixed Focus (2592 x 1944) support WFOV Single digital mic HP Noise Cancellation enabled Support for voice recognition...
  • Page 10 Intel Dual Band Wireless-AC 3165 802.11ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter √ (non-vPro)(HP x2 models) Intel Dual Band Wireless-AC 7265 802.11ac 2x2 + Bluetooth Combo Adapter (non √ vPro)(HP x2 210 G2 models) External Tablet √ expansion Micro Secure Digital (SD) Media Reader...
  • Page 11 Windows 10 Entry 2-in-1 (Compact) For Emerging Market (EM/SL) CPPP Windows 10 Home China Language Edition 2-in-1 (Compact) SEAP Windows 10 Entry 2-in-1 (Compact) Preinstalled (HP x2 210 G2 models) √ √ Windows 10 Home 64 Entry Tablet + 2-in-1 Notebook (Compact)

  • Page 12: External Component Identification

    External component identification Display Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Camera Allows you to video chat, record video, and record still images. NOTE: This computer includes a second camera on the rear of the display cover.

  • Page 13: Top Edge

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. ▲ Top edge...

  • Page 14: Right Side

    Right side Component Description microSD memory card reader Reads optional memory cards that enable you to store, manage, share or access information. To insert a card: Hold the card label-side up, with connectors facing the computer. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.

  • Page 15: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select All apps, select HP Help and ▲ Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 16: Locating The Product Number And Serial Number

    Locating the product number and serial number The tablet and serial number (2) and product number (3) are located on the tablet bottom edge. This information may be needed when travelling internationally or when contacting support. Component Quick Response (QR) code Serial number Product number Warranty period...

  • Page 17: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Tablet major components Tablet major components...
  • Page 18 Equipped with a 128-GB eMMC hard drive (SoC), 4 GB of system memory, and Windows 903879-001 7 or a non-Windows operating system For use in HP x2 and HP x2 210 G2 models: ● Equipped with a 64-GB eMMC hard drive (SoC), 4 GB of system memory, and the...
  • Page 19 The hinge assembly is not spared as a whole unit. For more information about hinge subcomponents, see Hinge components on page (16) Back cover Silver HP x2 and HP x2 210 G2 models 902342-001 White HP x2 models 902343-001 Red HP x2 models...

  • Page 20: Dock Major Components

    Dock major components Item Component Spare part number Bottom cover For use in HP x2 and HP x2 210 models without a hard drive ● Silver models 902345-001 For use in HP x2 models without a hard drive ● White models 902346-001 ●...
  • Page 21 White models 907508-001 Red models 907509-001 TouchPad cable, for use in HP x2 and HP x2 210 G2 models without a hard drive (not 902357-001 illustrated) TouchPad cable, for use in HP x2 models with a hard drive (not illustrated)

  • Page 22: Hinge Components

    Red HP x2 models 902379-001 Hinge Mylar Hinge bezel Pogo docking connector For use in HP x2 and HP x2 210 G2 models without a hard drive 902359-001 For use on HP x2 models with a hard drive 902360-001 Magnets...

  • Page 23: Cables

    Cables Item Component Spare part number TouchPad cable For use in HP x2 and HP x2 210 G2 models without a hard drive 902357-001 For use in HP x2 models with a hard drive 902358-001 Audio board cable 902351-001 Display (LCD) cable...

  • Page 24: Rubber Kit

    Rubber Kit Item Component Spare part number Rubber Kit for use in models without a hard drive Silver HP x2 and HP x2 210 G2 models 902384-001 White HP x2 models 902385-001 Red HP x2 models 902386-001 Rubber Kit for use in models with a hard drive models...

  • Page 25: Miscellaneous Parts

    For use in Switzerland 213354-008 For use in Taiwan 393313-003 For use in Thailand 285096-006 For use in the United Kingdom and Singapore 213351-008 RJ-45/USB adapter 539614-001 Screw Kit 902390-001 HP Pro Tablet Active Pen 798051-001 External optical drive 747080-001 Miscellaneous parts...

  • Page 26: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screw driver ● Phillips P0 screw driver Plastic case utility tool ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 27: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 28: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 29 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 30: Removal And Replacement Procedures

    Accessing these parts can damage the tablet and void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Tablet component replacement procedures There are as many as 19 screws that must be removed, replaced, and/or loosened when servicing the tablet.
  • Page 31 Place the tablet on a flat surface, display panel side down. Starting from the sides, insert a thin, plastic tool in the seam to disengage the top and bottom of the display (1). Remove the back cover (2). Disconnect the battery cable from the system board (1). Disconnect the display cable from the system board (2), and then remove the display from the enclosure (3).

  • Page 32: Docking Connector (Display)

    Docking connector (display) Description Spare part number Docking connector 902356-001 Before removing the docking connector, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet.

  • Page 33: Rtc Battery

    RTC battery Description Spare part number RTC battery 902383-001 Before removing the RTC battery, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet.

  • Page 34: Front Webcam Module

    Front webcam module Description Spare part number Front webcam module (includes microphone rubber) 902255-001 Front webcam cable 902355-001 Before removing the front webcam module, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 35: Antenna

    Antenna Description Spare part number Antenna 902341-001 Before removing the antenna, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet.

  • Page 36: Lcd Shield

    LCD shield Description Spare part number LCD shield (includes thermal pad) 902363-001 Before removing the LCD shield, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 37: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save your work or shut down the tablet through Windows before removing the battery.

  • Page 38: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 902391-001 Before removing the speakers, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 39 Remove the speaker (3). Reverse this procedure to install the speakers. Tablet component replacement procedures...

  • Page 40: Audio Board

    Audio board Description Spare part number Audio board 902368-001 Audio board bracket 902361-001 Audio board cable 902351-001 Before removing the audio board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 41: Power Button Board

    Power button board Description Spare part number Power button board 902369-001 Power button board cable 902352-001 Before removing the power button board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 42 Remove the power button board (6). Reverse this procedure to install the power button board. Chapter 5 Removal and replacement procedures...

  • Page 43: Volume Board

    Volume board Description Spare part number Volume board 902370-001 Volume board cable 902353-001 Before removing the volume board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 44: Rear Webcam Module And Lens

    Rear webcam module and lens Description Spare part number Rear webcam module (includes bracket) 902256-001 Before removing the rear webcam module, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 45 To remove the rear webcam lens, from inside of the display enclosure, pull the lens up to remove it. The lens is secured with adhesive. Reverse this procedure to install the rear webcam module. Tablet component replacement procedures...

  • Page 46: System Board

    128 eMMC hard drive (SoC), 4 GB of system memory, and Windows 7 or a non-Windows operating system 903879-001 For use in HP x2 and HP x2 210 G2 models: 64-GB eMMC hard drive (SoC), 4 GB of system memory, and the Windows 10 operating system...
  • Page 47 (6) Right speaker cable (see Speakers on page (7) Front webcam (see Front webcam module on page (8) WLAN antennas (see Antenna on page Remove the broadhead Phillips PM2.0×2.0 screw (1) that secures the system board to the display panel assembly.

  • Page 48: Dock Component Replacement Procedures

    White models 902349-001 Red models 902350-001 Bottom cover for use in HP x2 and HP x2 210 G2 models without a hard drive: Silver models 902345-001 Bottom cover for use in HP x2 models without a hard drive: White models...
  • Page 49 Remove the bottom cover (6). Reverse this procedure to install the bottom cover. Dock component replacement procedures...

  • Page 50: Hard Drive

    Hard drive Description Spare part number Hard drive, 1 TB 762990-005 Hard drive, 500 GB 778186-005 Hard Drive Hardware Kit 902362-001 Before disassembling the dock, follow this step: ▲ Remove the bottom cover (see Bottom cover on page 40). Remove the hard drive: Remove the four Phillips PM2.0×3.0 screws (1) that secure the hinges to the dock.

  • Page 51: Docking Board (Models With A Hard Drive)

    Pull the brackets away from the hard drive (2). Be sure to transfer the brackets from the old hard drive to the new hard drive. Reverse this procedure to install the hard drive. Docking board (models with a hard drive) Description Spare part number Docking board (hard drive models)
  • Page 52 Turn the board over to access the connector on the bottom (3). Disconnect the keyboard cable from the docking board (4). Remove the docking board from the dock (5). Reverse this procedure to install the docking board. Chapter 5 Removal and replacement procedures...

  • Page 53: Docking Board (Models Without A Hard Drive)

    Docking board (models without a hard drive) Description Spare part number Docking board (models without a hard drive) 902371-001 Before disassembling the dock, follow this step: ▲ Remove the bottom cover (see Bottom cover on page 40). Remove the docking board: Disconnect the keyboard cable from the docking board (1).

  • Page 54: Touchpad Board

    TouchPad board for use in red models 907509-001 TouchPad board cable (for use in HP x2 and HP x2 210 G2 models without a hard drive) 902357-001 TouchPad board cable (for use in HP x2 models with a hard drive)

  • Page 55: Hinge Assembly

    Hinge assembly Description Spare part number Hinge assembly not spared NOTE: The hinge assembly is not spared as a whole unit. For more information about replacing hinge subcomponents, see Hinge components on page Before disassembling the hinge assembly, follow this step: ▲...

  • Page 56: Hinge Components

    Mylar is secured with adhesive and is reusable. The Mylar is available in the hinge bezel kit using the following spare part numbers: Silver HP x2 and HP x2 210 G2 models: 902377-001 White HP x2 models: 902378-001 Red HP x2 models: 902379-001 To remove the hinge bezel, remove the two silver outer Phillips PM2.0×6.0 screws (1).
  • Page 57 Pry up and down along the seam to disengage the bezel from the hinge, and then separate the bezel from the hinge (4). The bezel is available in the hinge bezel kit using the following spare part numbers: Silver HP x2 and HP x2 210 G2 models: 902377-001 White HP x2 models: 902378-001 Red HP x2 models: 902379-001 Remove the Phillips PM2.0×4.0 screw from each bracket (1).
  • Page 58 Lift the connector and cable away from the hinge (3). The POGO cable is available using spare part number 902359-001 for HP x2 and HP x2 210 G2 models without a hard drive and 902360-001 for HP x2 models with a hard drive.
  • Page 59 Use the images to proper installation location for the magnets. Hinge assembly magnet installation locations Display assembly magnet installation locations Reverse this procedure to install the wireless antenna. Dock component replacement procedures...

  • Page 60: Top Cover/Keyboard

    NOTE: All top cover/keyboard spare part kits include TouchPad. Description Spare part number HP x2 and HP x2 210 G2 models without a hard drive Silver models 902365-xx1 HP x2 models without a hard drive White models...

  • Page 61: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Starting Setup Utility (BIOS)

  • Page 62: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
  • Page 63 Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 64: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 65 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 66: Specifications

    Specifications Metric U.S. Dimensions (landscape orientation) Width 26.50 cm 10.4 in Depth (display) 17.30 cm 6.81 in Depth (dock) 18.30 cm 7.21 in Height (display) 0.92 cm 0.36 in Height (display+ dock with no HDD; front - rear) 1.62 - 1.84 cm 0.64 - 0.72 in Height (display+ dock with HDD;...

  • Page 67: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 68: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 69: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 70: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 71: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 72: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 73: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the tablet permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the tablet meets the requirements for use in the country or region where the equipment is purchased.
  • Page 74 Country/region Accredited agency Applicable note number Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 75: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 76: Index

    48 spare part number 10, 29 removal 45 spare part number 48 BIOS spare part number 45 HP PC Hardware Diagnostics (UEFI) determining version 53 docking connector Failure ID code 56 downloading an update 54 removal 24 using 56...
  • Page 77 46 system 61 ports spare part number 13, 46 USB flash drive 62 micro-HDMI 6 TouchPad board cable using HP Recovery media 60 product description 2 spare part number 13 recovery media USB 3.0 6 transporting guidelines 20 creating 59...
  • Page 78 USB Type-C power connector port, identifying 6 volume board removal 35 spare part number 10, 35 volume board cable spare part number 10 webcam product description 1 webcam (front) removal 26 spare part number 26 webcam (rear) module removal 36 spare part number 36 Windows system restore point 59, 60...

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