Understanding jam messages
Note: Always clear the entire paper path when you receive any jam message.
Paper jam messages
Message
200.yy Paper Jam
(tray 1 and left access
door beside tray 1)
201.yy Paper Jam
(fuser area)
202.yy Paper Jam
(fuser area)
230.yy Paper Jam
(duplex area)
24<x>.yy Paper Jam
(trays 1–4)
250 Paper Jam
(multipurpose feeder)
27<x>.yy Paper Jam
(mailbox and output
expander)
Clearing paper jams
Check Areas
What to do
B, T1
Follow the instructions for clearing Area B, and Area T1.
If the jam message persists, paper may be caught in the image transfer
unit. For instructions, see Clearing image transfer unit jams.
D, K, L
Follow the instructions for clearing Area D, Area K, and Area L.
If the jam message persists, paper may be caught in the fuser. For
instructions, see Clearing fuser jams.
K, L
Follow the instructions for clearing Area K and Area L.
If the jam message persists, paper may be caught in the fuser. For
instructions, see Clearing fuser jams.
E, J
Follow the instructions for clearing Area E and Area J.
B,C, T<x>
Follow the instructions for clearingArea B, Area C and Area T<x>.
A,D
Follow the instructions for clearing Area A and Area D.
M
Follow the instructions for Clearing mailbox, finisher, or output
expander jams (Area M).
Understanding jam messages
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