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Symptom
Gray background
ABCDE
ABCDE
ABCDE
Uneven print density
ABCDE
ABCDE
ABCDE
Ghost Images
Clipped images
(Some of the print is cut
off on the sides, top, or
bottom of the paper.)
Incorrect margins
Skewed print
(Print is inappropriately
slanted.)
Blank pages
Troubleshooting
Cause
• The Toner Darkness setting is
too dark.
• The print cartridges are
defective.
• The print cartridges are
defective.
• The transfer roller is worn or
defective.
• The image transfer unit is worn
or defective.
Toner level is low in the print
cartridges.
Guides in the selected tray are set
for a different size paper than
what is loaded in the tray.
• Guides in the selected tray are
set for a different size paper
than what is loaded in the tray.
• Auto size sensing is set to off,
but you loaded a different size
paper in a tray. For example,
you inserted A4 size paper into
the selected tray but did not set
the Paper Size to A4.
• Guides in the selected tray are
not in the correct position for
the paper size loaded in the
tray.
• You are using paper that does
not meet the printer
specifications.
• The print cartridges are
defective or empty.
Solving print quality problems
Solution
• Select a different Toner Darkness setting from the
printer driver before sending the job to print.
• Replace the print cartridges.
• Replace the print cartridges.
• Replace the transfer roller.
• Replace the image transfer unit.
Replace the print cartridges.
Move the guides in the tray to the proper positions
for the size loaded.
• Move the guides in the tray to the proper positions
for the size loaded.
• Set the Paper Size to match the media in the tray.
• Move the guides in the tray to the proper positions
for the size loaded.
• For more information, see Media specifications.
• Replace the print cartridges.
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