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Avoiding jams
You can avoid most paper jams by correctly loading paper and specialty media in the printer.
See the following for loading instructions:
Loading 500-sheet trays
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Loading the 2000-sheet tray
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Loading the multipurpose feeder
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The following hints can help you avoid paper jams:
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Use only recommended paper.
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Do not remove paper trays while a job is printing. Wait for a Load Tray <x> or Ready message before you
remove the tray.
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Do not load wrinkled, creased, or damp paper.
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Never mix media types within a tray.
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Flex, fan, and straighten paper before you load it.
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Do not overload the trays or the multipurpose feeder. Make sure the stack height does not exceed the maximum
height indicated.
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Push all trays firmly into the printer after loading them.
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Make sure the guides in the trays are properly positioned for the size paper you have loaded.
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Do not send jobs to staple, hole punch, or offset for transparencies, labels, or card stock.
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We recommend that transparencies, labels, card stock, and envelopes not be sent to the optional mailbox or
optional finisher. These specialty media types should be sent to the standard bin.
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If an optional finisher or mailbox is attached, make sure the printer and option are correctly aligned. For alignment
instructions, see the instruction sheet that came with your option.
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Make sure all cables that connect the high capacity feeder or finisher to the printer are correctly attached. For
more information, see the instruction sheet that came with your option.
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If a jam should occur, clear the entire paper path. For more information, see Clearing the entire paper path.
Printing
Tips for successful printing
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