Troubleshooting - BIXOLON SRP-350III User Manual

7. Troubleshooting

When printing doesn't work
Check network setting
When using Ethernet
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PING Check
Checking IP collision
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Ping TEST
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Rev.1.00
IP Address
Check whether the IP Address band of the printer rand the AP (or
wireless terminals) are the same. The first three digits of the four digit
value in the IP Address must be the same.
Subnet Mask
Check whether the subnet mask of the printer matches with the one in
AP (or wireless terminal).
Port
Check whether the port configured in the printer and the host (PC,
PDA) are the same.
When entering IP address manually without using DHCP, you must
check whether the corresponding IP address is used by other
equipment. The printer may not work normally when there is a
collision in the IP address.
When the printer is turned off, carry out the Ping Test to the printer IP.
Turn off the printer.
Select "Run" from the Windows Start menu, and then enter "cmd".
Enter "ARP –d" and delete ARP table.
Enter "ping {printer IP}".
ARP –d, ping {IP address}
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Network Interface