More Help - Seagate Central SRN01C User Manual

9. Troubleshooting
The pie chart on the Manage Seagate Central page does not reflect the
content I just backed up
The pie chart shows how much storage each folder uses on your Seagate Central device.
During a backup, the device caches the content, so it does not yet show up in the pie chart.
After the backup is fully completed, the chart is updated. The length of time for the chart to
update depends on the size of your backup.
My private folder is not accessible (Windows)
If you open a private folder and then try to open another private folder, Windows denies
access to the second folder. Restart your computer, and try to open the folder again.
The activation email for Seagate Remote Access did not arrive
Check your email spam folder for a message from noreply@tappin.com.
Seagate Media service is busy or operation failed
These messages might appear if you connect to your Seagate Central before the initial setup
is complete. Complete the setup process as described in Set up Seagate Central, restart the
Seagate Media app, and then connect to your Seagate Central again.
My Seagate Central device does not appear in Seagate Remote Access
• If your Seagate Central is not available, either from the Seagate Media app or
access.seagate.com, make sure that the email address you used when logging in to
Seagate Remote Access matches the email address for the Seagate Central user. See
Set up Seagate remote access.
• Make sure that the password for your Seagate Remote Access account matches the
password for the Seagate Central user. If you are unsure if the two passwords match,
update the password for the Seagate Central user. See Edit a private folder.
I can't remember my password
You need to create a new password by resetting your Seagate Central as described in
Resetting Seagate Central.
How do I reset my Seagate Central?
See Resetting Seagate Central.

More Help

For additional help, visit from
• Troubleshooting information
• How-to videos
• Firmware updates
Seagate Central User Guide
Seagate Central Support for
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