T-Fal OPTIGRILL Instructions For Use Manual page 16

TEFAL/T-FAL* INTERNATIONAL LIMITED GUARANTEE
This product is repairable by TEFAL/T-FAL*, during and after the guarantee period.
TEFAL/T-FAL endeavours to keep most of the stock of the spare parts available for the repair of your product for up
Accessories, consumables and end-user replaceable parts can be purchased, if locally available, as described on the
The Guarantee
TEFAL/T-FAL guarantees this product against any manufacturing defect in materials or workmanship during the
guarantee period within those countries*** as stated in the attached country list, starting from the initial date of
purchase or delivery date.
The international manufacturer's guarantee covers all costs related to restoring the proven defective product
so that it conforms to its original specifications, through the repair or replacement of any defective part and the
necessary labour. At TEFAL/T-FAL's choice, a replacement product may be provided instead of repairing a defective
product. TEFAL/T-FAL's sole obligation and your exclusive resolution under this guarantee are limited to such repair
or replacement.
Conditions & Exclusions
TEFAL/T-FAL shall not be obliged to repair or replace any product which is not accompanied by a valid proof of
purchase. The product can be taken directly in person or must be adequately packaged and returned, by recorded
delivery (or equivalent method of postage), to a TEFAL/T-FAL authorised service centre. Full address details for each
country's authorised service centers are listed on TEFAL/T-FAL website (www.tefal.com) or by calling the appropriate
consumer Service centre set out in the attached country list. In order to offer the best possible after-sales service and
constantly improve customer satisfaction, TEFAL/T-FAL may send a satisfaction survey to all customers who have had
their product repaired or exchanged in a TEFAL/T-FAL authorised service centre.
This guarantee applies only for products purchased and used for domestic purposes and will not cover any damage
which occurs as a result of misuse, negligence, failure to follow TEFAL/T-FAL instructions, or a modification or
unauthorised repair of the product, faulty packaging by the owner or mishandling by any carrier. It also does not
cover normal wear and tear, maintenance or replacement of consumable parts, or the following:
- using the wrong type of water or consumable
- damages or poor results specifically due to wrong voltage or frequency as stamped on the product ID or
specification
- scaling (any de-scaling must be carried out according to the instructions for use)
- damage as a result of lightning or power surges
- accidents including fire, flood, etc
Consumer Statutory Rights
This international TEFAL/T-FAL guarantee does not affect the Statutory Rights a consumer may have or those rights
that cannot be excluded or limited, nor rights against the retailer from which the consumer purchased the product.
This guarantee gives a consumer specific legal rights, and the consumer may also have other legal rights which vary
from State to State or Country to Country. The consumer may assert any such rights at his sole discretion.
***Where a product purchased in a listed country and then used in another listed country, the international TEFAL/
T-FAL guarantee duration is the a in the country of usage, even if the product was purchased in a listed country
with different guarantee duration. The repair process may require a longer time if the product is not locally sold by
TEFAL/T-FAL. If the product is not repairable in the new country, the international TEFAL/T-FAL guarantee is limited
to a replacement by a similar or alternative product at similar cost, where possible.
*TEFAL household appliances appear under the T-FAL brand in some territories like America and Japan. TEFAL/T-FAL
are registered trademarks of Groupe SEB.
Please keep this document for your reference should you wish to make a claim under the guarantee.
For Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
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to 5 to 7 years on average, from the last date of production.
TEFAL/T-FAL internet site www.tefal.com
: www.tefal.com
- mechanical damages, overloading
- ingress of water, dust or insects into the product
- damage to any glass or porcelain ware in the product
- professional or commercial use