Chap.08 - Troubleshooting - Jolly Mec Classe Installation, Use And Care Manual

CHAP.08 - TROUBLESHOOTING

PROBLEM
The remote control does not turn on
The pellets do not descend
in the basket
The auger does not turn
The stove does not start up
when running on pellets automatically
The pellets burn poorly and uncom-
busted material forms in the basket,
the glass gets very dirty and black-
ened
On minimum output, the stove always
switches off because it loads few pel-
lets
On minimum output, the stove always
switches off because it loads few pel-
lets and does not bur
When the hot air fan speed is
increased, there is a smoky smell in
the area
The pellet burns poorly, or the glass
becomes dirty.
The auger loads
pellets automatically even in OFF
The flame decrease
Do not use the stove if the uptake is irregular and the combustion is not optimal!
CAUSE AND/OR SOLUTION
• Make sure the batteries are not dead. Rechargeable batteries are bot allowed.
• Make sure the batteries are inserted correctly.
• The control unit has broken down.
• Pellets have run out; fill up the hopper.
• Pellets that are too hard have obstructed the auger (only use recommended pellets). Release the
auger.
• The gear motor has no voltage (check and find a solution for the causes).
• The gear motor does not turn despite there being voltage (remove the gear motor, release the auger
with a screwdriver and refit the gear motor).
• The motor turns but the auger is still. Replace the gear motor.
• The basket is dirty. Clean carefully and reposition it correctly.
• The basket is not in the correct position. Reposition it.
• The heating element has broken down; replace the heating element.
• The quantity of pellet loaded in the basket with various output levels does not correspond to the one
indicated in the Technical Data (see para. 04.1). Check and correct.
• Little uptake in the flue, do not use the stove, it could be dangerous; carefully clean the flue, the stove and
fume extractor.
• Dirty pellet basket. Clean it.
• Humid pellets. Replace the pellets with dry pellets.
• The comburent air is scarse; make sure that the pellet drawer is well closed, that it is not full of ash
and clean the fan.
• Insufficient setting of the comburent air. Raise the set level of the VARIATION COMBURENT AIR
.
• Too much sawdust has deposited on the bottom of the hopper. Empty the container and fill with new
pellets (every 5-10 quintals of loaded pellets, the container must be emptied and all the sawdust on
the bottom must be eliminated).
• Increase the pellet capacity .
• Decrease the pellet capacity .
• Increase the comburent air capacity .
• Check that the flue has been well connected with the stove and that there is no smoke leakage.
• Check that the external air intake has been made according to the indications and that it is clean.
• Check that the fan ducting has been made according to the indications and that it is clean.
• If the stove has been installed in a room adjoining a stairwell with major depression that exists in
the loca,l close off the stairwell with a door.
• There are other appliances that use the ambient air, creating a vacuum in the area. Use the stove
with the appliances off (excluded of the type "C" according to UNI 10683).
• The external air intakes and/or the flue are partially or totally obstructed. Clean or remove the obstruc-
tions.
• The flue has little uptake: there are horizontal tracts or 90° curves or the chimney cap is under the
top of the roof (installation errors). Replace the horizontal tracts with 45° formations; raise the chim-
ney cap or install an airfoil chimney cap.
• Check that the flue conforms with the indications appearing in par. 04.4, clean the flue and the fume
extractor.
• Control unit card is broken.
• Incorrect connections
•Overheating of fumes, or cleaning; the stove starts back up automatically.
Regarding the laws in force on safety for electrical appliances, for all installation, mainte-
nance or interventions that require access to electrical parts, a Jolly Mec S.p.A Technical
Assistance Centre or qualified personnel must obligatorily be contacted.
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