Grandstream Networks DP720 Administration Manual
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Grandstream Networks DP720 Administration Manual

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Grandstream Networks, Inc.
DP750/DP720
Administration Guide

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  • Page 1 Grandstream Networks, Inc. DP750/DP720 Administration Guide...
  • Page 2 Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here: http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty.
  • Page 3 Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from: http://www.grandstream.com/sites/default/files/Resources/gpl_dp750.tar.gz P a g e DP750/DP720 Administration Guide...

  • Page 4: Table Of Contents

    DP720 Icons Description ........................22 DP720 Handset Menu ........................24 CONFIGURATION GUIDE .................... 27 Obtain DP750 Base Station IP Address via paired DP720 ............. 27 Configuration via Web Browser ....................... 28 Accessing the Web UI ........................28 Saving the Configuration Changes ....................28 Web UI Access Level Management ....................
  • Page 5 Change Base Station Admin PIN code .................... 54 Register DP720 Handset to DP750 Base Station ................54 Using DP720 with multiple DP750 base stations ................56 Registering DP720 to an additional DP750 base station ............. 56 Switching between different base stations ................... 57 Unregister the DP720......................... 58 Locating a DP720 Handset from DP750 Base station ..............
  • Page 6 Via Web GUI ..........................81 EXPERIENCING DP750 ....................82 P a g e DP750/DP720 Administration Guide...
  • Page 7 Table of Tables Table 1: DP750 Features in a Glance ......................13 Table 2: DP720 Features in a Glance ......................13 Table 3: DP750 Technical Specifications ....................14 Table 4: DP720 Technical Specifications ....................15 Table 5: Equipment Packaging ........................17 Table 6: DP750 LED Patterns ........................
  • Page 8 Figure 2: DP720 Package Content ......................17 Figure 3: DP750 Back View ........................18 Figure 4: Connecting the Base station ......................18 Figure 5: Setting up the DP720 ........................19 Figure 6: Setting up the charge station ....................... 20 Figure 7: Handset Keys Description ......................21 Figure 8: DP720 Menu Structure ........................

  • Page 9: Document Purpose

    DOCUMENT PURPOSE This document describes how to configure DP750 Base Station features via DP720 Handset LCD menu and Web GUI menu. The intended audiences of this document are VOIP administrators. To learn the basic functions of DP750/DP720, please visit http://www.grandstream.com/support to download the latest “DP750/DP720 User Guide”.

  • Page 10: Change Log

    CHANGE LOG This section documents significant changes from previous versions of administration guide for DP750/DP720. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. Firmware Version 1.0.1.14 ...

  • Page 11: Gui Interface Examples

    1. Screenshot of Login Page 2. Screenshots of Status Pages 3. Screenshots of Profiles Pages 4. Screenshots of DECT Pages 5. Screenshots of Phonebook Pages 6. Screenshots of Settings Pages 7. Screenshots of Maintenance Pages P a g e DP750/DP720 Administration Guide...

  • Page 12: Welcome

    DP750 is fully compliant with SIP/DECT standard and field proven for flexible deployment. P a g e DP750/DP720 Administration Guide...

  • Page 13: Product Overview

    PRODUCT OVERVIEW Feature Highlights The following tables contain the major features of the DP750 / DP720:  5 handsets. DP750  10 accounts.  10 Lines.  4 Concurrent calls.  PoE power support.  300m range outdoor / 50m range indoor.

  • Page 14: Dp750 Technical Specifications

    Each SIP account may map to any handset(s) Ring Group Flexible options when multiple handsets share the same SIP account  Circular Mode: all phones ring sequentially, starting with the phone after the one which rang last. P a g e DP750/DP720 Administration Guide...

  • Page 15: Dp720 Technical Specifications

    RCM: AS/NZS60950 (Pending) DP720 Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the DP720 handset. Table 4: DP720 Technical Specifications Air Interface Telephony standards: DECT Frequency bands: ...
  • Page 16 60ºC (-4 to 140ºF); Humidity: 10% to 90% non-condensing and Humidity Compliance FCC: Part 15D; 47 CFR 2.1093 & IEEE1528-2013, Part68, Part 15B CE: EN60950; EN301489-1-6; EN301406; EN50360; EN62209-1 RCM: AS/NZS60950; AS/ACIF S040; AS/ACIF S004; AS/CA S004:2013 (Pending) P a g e DP750/DP720 Administration Guide...

  • Page 17: Getting Started

    GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the DP720 IP DECT phone and its Base station DP750. Equipment Packaging Table 5: Equipment Packaging...

  • Page 18: Connecting Dp750

    To connect the base station using PoE, you need to connect the Ethernet cable provided (or 3rd party network cable) between the Network Socket on the base station to Ethernet port of your PoE switch/hub. P a g e DP750/DP720 Administration Guide...

  • Page 19: Setting Up Dp720 Handset

     Talk time: up to 20 hours active talk time In order to get the best performance of your DP720 handset, we recommend using original batteries provided in the package or batteries compliant with above specifications. The specifications may differ depending on the age and capacity of the batteries used.

  • Page 20: Dp750 Led Patterns

    Indicates if a SIP account is registered. Indicates status of the lines. Blinking: A line is in use. Solid ON: All lines are free. The Radio icon for pairing the DP720 and DP750; when holding the Radio button, blinking indicates a pairing attempt. DP720 Handset Description The LCD screen and the Keypad are the main hardware components of the DP720.

  • Page 21: Table 7: Keypad Keys Description

    Provides the digits, letters, and special characters in context-sensitive applications. Switches between Handset and Hands-free / Speaker modes. Hands-free / Speaker Mute key Activates or Deactivates the Mute feature. Microphone Picks up audio earpiece and hands-free calls. P a g e DP750/DP720 Administration Guide...

  • Page 22: Dp720 Icons Description

    DP720 Icons Description The following table contains the description of each icon that might be displayed on the screen of your DP720. Table 8: DP720 Icons Description Alarm Alarm icon. The icon shows when set alarm. Snooze Snooze icon. The icon shows when set snooze.
  • Page 23 OFF - Keypad unlock ON - Keypad locked Incoming Call Notification Outgoing Call Notification Missed Call Notification Incoming Call Notification Outgoing Call Notification Voicemail Notification Contacts Call History Voice Mail Settings Call Settings Tools P a g e DP750/DP720 Administration Guide...

  • Page 24: Dp720 Handset Menu

    Call Waiting Model Call Forward Firmware Hardware Speed Dial Outgoing Default Line IPEI DECT Region Auto Answer Line Status IP Address Subnet Mask Tools Gateway MAC Address Alarm Figure 8: DP720 Menu Structure P a g e DP750/DP720 Administration Guide...
  • Page 25 After all keys are diagnosed, a prompt message (“PASS”) will display; press “Back” (right softkey) to exit. Audio Loopback Speak to the phone using speaker/handset/headset. If you can hear your voice, your audio is working fine. Press “Exit” softkey to exit audio P a g e DP750/DP720 Administration Guide...
  • Page 26 Configure call forward feature.  Speed Dial Assign the numbers for speed dial.  Outgoing Default Line Select outgoing default line.  Auto Answer Enable/disable auto answer feature.  Line Status Display the line status. P a g e DP750/DP720 Administration Guide...

  • Page 27: Configuration Guide

    LCD Configuration Menu using the paired DP720 keypad.  Via Web GUI you can configure all the functions supported by the DP750; while via paired DP720, you can access limited configuration and need the base station PIN code for some options.

  • Page 28: Configuration Via Web Browser

    1. Connect the computer to the same network as DP750. 2. Make sure the DP750 is booted up. 3. You may check DP750 IP address via a subscribed DP720 on its LCD menu at: Settings > Status > IP Address. Please see Obtain DP750 Base station IP Address via paired DP720 4.

  • Page 29: Changing User Level Password

    5. In Web/SSH Access page, locate Admin Password section: a. Type in your new Admin Password in New Password field. b. Type in again same entered password in Confirm Password field. 6. Press Save and Apply to save your new setting. P a g e DP750/DP720 Administration Guide...

  • Page 30: Changing Http Web Port

    5. In Web/SSH Access page, locate Web Port field and change it to your desired/new HTTP port. Ports accepted are in range [1-65535]. 6. Press Save and Apply to save your new setting. Note: A reboot is required for this change to take effect. Figure 11: Web Access Port P a g e DP750/DP720 Administration Guide...

  • Page 31: Web Configuration Definitions

    HS3 will have cell 3 with red icon, cells 1 and 4 with green icon, and cells 2 and 5 with gray icon. DECT Status Base Station Name Displays name of base station. Default is DP750_[last 6 digit of MAC address] P a g e DP750/DP720 Administration Guide...
  • Page 32 Indicates destination to which incoming calls will be forwarded when the line is busy (per SIP account). Delayed Forward Indicates destination to which incoming calls will be forwarded if the call is not answered within a specified period of time or number of rings (per SIP account). P a g e DP750/DP720 Administration Guide...
  • Page 33 Recovery: Specifies Recovery version. Current is 1.0.1.14 System Up Time Indicates system uptime since last reboot. System Time Shows actual time and date according to your configuration. Service Status Reveals status of VoIP applications. P a g e DP750/DP720 Administration Guide...

  • Page 34: Profiles Page Definitions

    Specifies primary IP address where the base sends DNS query to, when “Use Configured Primary IP IP” is selected for DNS mode. Specifies backup IP 1 address where the base sends DNS query to, when “Primary IP” is Backup IP 1 not responding. P a g e DP750/DP720 Administration Guide...
  • Page 35 SIP account. HS 3 and 5 are not registered. HS 3 and 5 will be able to place outbound calls using the SIP account of HS 1, even if Outgoing Call without Registration is set to No. P a g e DP750/DP720 Administration Guide...
  • Page 36 Sends re-INVITE to hold transfer target before sending REFER message to transferee. Refer Default is Yes. Includes target’s “Contact” header information in “Refer-To” header when using attended Refer-To Use Target Contact transfer. Default is No. P a g e DP750/DP720 Administration Guide...
  • Page 37 Uses session timer even if the remote party does not support this feature. Selecting “No” will Force Timer enable session timer only when the remote party supports it. Default is No. To turn off Session Timer, select “No” for Caller Request Timer, Callee Request Timer, and Force Timer. P a g e DP750/DP720 Administration Guide...
  • Page 38 Uses above DTMF order without negotiation. Default is No. Negotiation DTMF Payload Type Defines payload type for DTMF using RFC2833. Preferred Vocoder Configures vocoders in a preference list (up to 8 preferred vocoders) that will be included P a g e DP750/DP720 Administration Guide...
  • Page 39 Jitter Buffer Length High (initial 200ms, min 40ms, max 600ms) Note: not all vocoders can meet the high requirement.  Medium (initial 100ms, min 20ms, max 200ms).  Low (initial 50ms, min 10ms, max 100ms). P a g e DP750/DP720 Administration Guide...
  • Page 40 Example of a simple dial plan used in a Home/Office in the US: { ^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 } Explanation of example rule (reading from left to right): P a g e DP750/DP720 Administration Guide...
  • Page 41 Stops ringing when incoming call is not answered within a specific period of time. Default is 60 seconds. Hunting Group Ring Forwards incoming call to the next member of a hunt group if not answered within a specific Timeout period of time. Default is 20 seconds. P a g e DP750/DP720 Administration Guide...

  • Page 42: Dect Page Definitions

    Specifies account password provided by VoIP provider (ITSP) to register to SIP servers. Name Chooses a name to be associated to user. Profile Selects the profile ID (1/2/3/4). HS Mode Determines HS modes; the base station supports 4 hunting group modes and 1 non-hunting group: P a g e DP750/DP720 Administration Guide...

  • Page 43: Settings Page Definitions

    Default is DP7XX. PPPoE Configures PPPoE account ID, password and service name. Settings Static IP Sets IP address, subnet mask, gateway, DNS server 1, and DNS server 2. Settings P a g e DP750/DP720 Administration Guide...
  • Page 44 ON is the period of ringing ("On time" in "ms") while OFF is the period of silence. In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms and a pause of OFF ms and then repeats the pattern. P a g e DP750/DP720 Administration Guide...

  • Page 45: Maintenance Page Definitions

    Selects firmware upgrade method: TFTP, HTTP or HTTPS. Sets IP address or domain name of firmware server. The URL of the server that hosts the Firmware Server Path firmware release. Default is fm.grandstream.com/gs. P a g e DP750/DP720 Administration Guide...
  • Page 46 Enters password to authenticate with HTTP/HTTPS server. Password Always send Includes configured user name and password in HTTP request before receiving authentication HTTP Basic challenge from the server. Default is No. Authentication Information P a g e DP750/DP720 Administration Guide...
  • Page 47 Default is No. Upload Device Uploads manually device configuration to base station; files both in TXT and XML format are Config supported. Downloads actual device configuration file in .xml format. Device Config (XML) P a g e DP750/DP720 Administration Guide...
  • Page 48 Enters password for ACS to connect to the base station. Request Password Security Settings SIP TLS Specifies SSL certificate used for SIP over TLS in X.509 format. Base station has built-in private Certificate key and SSL certificate. P a g e DP750/DP720 Administration Guide...
  • Page 49 It should match RADIUS configuration. Secret RADIUS Timeout Specifies period of time before request is cancelled if no response. Default is 2. RADIUS Retry Specifies amount of retry attempts if RADIUS communication failure. Default is 3. P a g e DP750/DP720 Administration Guide...
  • Page 50 The Syslog uses USER facility. In addition to standard Syslog payload, it contains the following components: GS_LOG: [device MAC address][error code] error message Example: May 19 02:40:38 192.168.1.14 GS_LOG:[00:0b:82:00:a1:be][000] Ethernet link is up P a g e DP750/DP720 Administration Guide...

  • Page 51: Phonebook Page Definitions

    Sends periodic requests to download XML Phonebook via HTTP, HTTPS, or TFTP. XML Phonebook Download HTTP/HTTPS User Enters user name to authenticate with HTTP/HTTPS server. Name HTTP/HTTPS Enters password to authenticate with HTTP/HTTPS server. Password P a g e DP750/DP720 Administration Guide...
  • Page 52 Binds "Password" for querying LDAP servers. The field can be left blank if the LDAP server allows anonymous binds. LDAP Number Filter Configures the filter to use for number lookup. Examples: (|(telephoneNumber=%)(Mobile=%) returns all records which has the "telephoneNumber" or "Mobile" field starting with the entered prefix; P a g e DP750/DP720 Administration Guide...
  • Page 53 Contacts LDAP server to lookup dialed number or incoming caller ID. Lookup Display Name Displays entry information when LDAP looks up the name for incoming call or outgoing call. This field must be a subset of the LDAP Name Attributes. Example: cnsn description P a g e DP750/DP720 Administration Guide...

  • Page 54: Change Base Station Admin Pin Code

    Phonebook Change Base Station Admin PIN code For security reasons, advanced settings in DP750 base station cannot be accessed from DP720 handset except if Admin PIN code is provided. By default, Admin PIN code is 0000. We strongly recommend changing your Admin PIN code following below steps: 1.

  • Page 55: Figure 13: Dect Status - Subscribe

    5. Navigate to Register, then press “Select” while the DP750 Radio icon is blinking. 6. Select BaseX (X=1-4) corresponding to the desired base station DP750, then press Subscribe. 7. The DP720 will search for nearby base stations and will display the RFPI code and Base station name of the discovered DP750.

  • Page 56: Using Dp720 With Multiple Dp750 Base Stations

    DP720 is able to be registered to up four different DP750 base stations. Registering DP720 to an additional DP750 base station Considering DP720 is previously registered to an initial base station, please follow below steps to register a handset to an additional base station: 1.

  • Page 57: Switching Between Different Base Stations

    2. Use arrow keys to reach Settings 3. Select Registration. 4. Navigate to Select Base using arrow keys. 5. Select the desired base station and press Select. Figure 16: Switching Between Base Stations P a g e DP750/DP720 Administration Guide...

  • Page 58: Unregister The Dp720

    Locating a DP720 Handset from DP750 Base station In some situations, you may have a DP720 handset incorrectly positioned and you don’t know its current location. You can locate a DP720 handset from his registered DP750 base station using below steps: Locate via DP750 Web UI 1.

  • Page 59: Locate Via Dp750 Base Station

    Outbound Proxy with your Outbound Proxy IP Address or FQDN. Leave empty if not available. For more information, related to above options please refer to Technical Information table 6. Press Save and Apply to save your configuration. P a g e DP750/DP720 Administration Guide...

  • Page 60: Figure 18: Sip Settings

    HS Mode: Assign the account to specific handset (HS1, HS2…) or hunting group mode. h. Active: Set to Yes. If set to No, account is disabled and will not register. 9. Press Save and Apply to save your configuration. Figure 19: Sip Accounts Settings P a g e DP750/DP720 Administration Guide...

  • Page 61: Multiple Lines And Hunting Groups

    Figure 20: Account Status Multiple Lines and Hunting Groups The DP750 Base Station has the ability to assign 10 lines to each registered DP720 handset (Up to 5 Handsets) to receive/make calls. When a Handset has many lines configured, users can select specific line for outgoing calls using Outgoing Default Line feature.

  • Page 62: Outgoing Default Line

    Figure 22: Account Status – Line Status Outgoing Default Line When a Handset is configured with more than one line, users can change the default outgoing line on DP720 Handset using keypad Menu > Call Settings > Outgoing Default Line, see next screenshot...

  • Page 63: Hunting Groups

    In the example below; all handsets are available, the incoming call will be sent to HS1 since it’s the lowest-numbered available handset, if no answer within ring timeout, the call will be sent to HS2 since it’s the next available lowest-numbered handset, and same applies for HS3 and etc. P a g e DP750/DP720 Administration Guide...
  • Page 64 Incoming Call HS 4 HS 1 HS 3 HS 5 HS 2 Line Line Line Call Line Shared Shared Shared answered Shared P a g e DP750/DP720 Administration Guide...

  • Page 65: Figure 23: Hunting Group Configuration

    Mode) is set to Parallel, so incoming calls to that account will make HS1,HS4 and HS5 ring simultaneously, and when one of the Handsets answers, the remaining two will be able to make or receive new calls using that account. Figure 23: Hunting Group configuration P a g e DP750/DP720 Administration Guide...

  • Page 66: Configuration Via Keypad

    Return to Home page. Press “On-hook” key to exit to the main menu.  The DP720 automatically exits to main mode with an incoming call, when the phone is off hook or left idle for more than 20 seconds. ...

  • Page 67: Call Features

    Call Features The DP750/DP720 supports traditional and advanced telephony features including caller ID, caller ID with caller Name, call forward and etc. Table 15: Call Features Block Caller ID (for all subsequent calls)  Off hook the phone;  Dial *30.

  • Page 68: Dp750 Phonebook Management

    1. Access your DP750 base station web UI by entering its IP address in your favorite browser. 2. Enter your admin password (default: admin). 3. Press Login to access your settings. 4. Go to Phonebook > Private Phonebook Settings. P a g e DP750/DP720 Administration Guide...

  • Page 69: Figure 25: Private Phonebook Settings

    6. Go to DECT > General Settings tab. 7. In Handset Settings section, select your Handset Phonebook to assign it to a specific handset as shown below where PB1 is assigned to HS1, PB2 is assigned to HS2… P a g e DP750/DP720 Administration Guide...

  • Page 70: Figure 26: Handset Phonebook Settings

    After applying your configuration, your DP720 handset will display uploaded phonebook contacts. You can access your private phonebook by pressing Contacts on your DP720 handset and select Private. Your Private Phonebook contacts will be loaded and displayed on your DP720 screen.

  • Page 71: Global Phonebook

    For this method, you need to use a TFTP or HTTP or HTTPS server and make your phonebook.xml file available in your preferred server. i. Set Enable Automatic XML Phonebook Download to Enabled, use TFTP/HTTP or HTTPS depending on your server. P a g e DP750/DP720 Administration Guide...

  • Page 72: Figure 29: Automatic Xml Phonebook Download

    Figure 29: Automatic XML Phonebook Download b. Manual XML Phonebook Management i. Press Upload in Import XML Phonebook. ii. Browse your files and select your phonebook.xml file. P a g e DP750/DP720 Administration Guide...

  • Page 73: Figure 30: Manual Xml Phonebook Management

    Last name of the contact is present FirstName Child element String First name of the contact Phone Child element Mandatory Phone number Type=”Home” or Type=”Work” or Type=”Mobile” PhoneNumber Child element At least one present P a g e DP750/DP720 Administration Guide...
  • Page 74 <LastName>Doe</LastName> <Ringtone>0</Ringtone> <Phone type="Home"> <phonenumber>1000</phonenumber> </Phone> <Phone type="Work"> <phonenumber>1001</phonenumber> </Phone> <Phone type="Mobile"> <phonenumber>1002</phonenumber> </Phone> </Contact> <Contact> <FirstName>Alice</FirstName> <LastName>Beck</LastName> <Ringtone>0</Ringtone> <Phone type="Home"> <phonenumber>2000</phonenumber> </Phone> <Phone type="Work"> <phonenumber>2001</phonenumber> </Phone> <Phone type="Mobile"> <phonenumber>2002</phonenumber> </Phone> </Contact> </AddressBook> P a g e DP750/DP720 Administration Guide...

  • Page 75: Global Phonebook Via Ldap

    LDAP Number Attributes: AccountNumber MobileNumber HomeNumber Fax LDAP Display Name: AccountNumber CallerIDName Max. Hits: 50 Search Timeout: 30 Sort Results: Yes LDAP Lookup: Incoming Calls / Outgoing Calls (checked) Lookup Display Name: FirstName LastName P a g e DP750/DP720 Administration Guide...

  • Page 76: Rebooting From Remote Location

    After applying your configuration, your global phonebook will be synchronized with all registered handsets and contacts will be displayed on your DP720 handsets screens. You can access your Global phonebook by pressing Contacts on your DP720 handsets and select Shared. Your Global Phonebook contacts will be loaded and displayed on your DP720 screen.

  • Page 77: Upgrading And Provisioning

    5. Make sure to configure Firmware Upgrade and Provisioning to Always Check for New Firmware. 6. Update the change by clicking the "Save and Apply" button. Then "Reboot" or power cycle the base station to update the new firmware. P a g e DP750/DP720 Administration Guide...

  • Page 78: Upgrading Via Local Tftp/Http Servers

    Please refer to the webpage: http://www.grandstream.com/support/firmware Alternatively, users can download a free TFTP or HTTP server and conduct a local firmware upgrade. A free windows version TFTP server is available for download from: http://www.solarwinds.com/products/freetools/free_tftp_server.aspx http://tftpd32.jounin.net/. P a g e DP750/DP720 Administration Guide...

  • Page 79: Upgrading The Handset Dp720

    Upgrading the handset DP720 User could upgrade their handsets either using the LCD menu or via the Web GUI Upgrading the handsets using the LCD menu: 1. On DP720, press “Menu” (left softkey or the selection key ) to bring up operation menu.

  • Page 80: Configuration File Download

    Note: The DP720 handset detects automatically if the base station is upgraded with a new firmware and display on the LCD a prompt message inviting the user to start the upgrade, more over under the Web GUI of the base station DP750 -> Status -> DECT Status -> Handset Status, appears an Upgrade All button once the base detect that several registered handsets are using an old firmware version so the user could upgrade all the handset by pressing it.

  • Page 81: Restore Factory Default Settings

    VoIP service provider. Resetting the DP720 Handset Please follow the instructions below to reset the DP720 Handset: 1. Press “Menu” (left softkey) to bring up operation menu. 2. Press arrow keys to move the cursor to Settings and then press “Select”.
  • Page 82 Thank you again for purchasing Grandstream DECT IP phone, it will be sure to bring convenience to both your business and personal life. P a g e DP750/DP720 Administration Guide...

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