Service Notes & Troubleshooting - Newco CX-TOUCH Operation Manual

Future updates to the Touch Screen Software will be delivered
via e-mail. Instructions for updating the firmware from a Smart
Phone or Tablet will be included in the e-mail.
These error screens will display a service phone number to call if entered in "Setup" Menu (Page 15)
*Usually repairing a bad connection or replacing the indicated motor will remedy the problem.
Display Reads Possible Cause(s)
Fill Timeout Error Water shut off to Machine
Supply Line Blocked or too small Repair or Replace as needed
Water Filter Restricted
Inlet Solenoid valve Faulty
Control Board Failure
Thermistor Error Thermistor not plugged in
Faulty Thermistor
Control Board Failure
Heater Error Faulty Thermistor
Faulty Heater Element
Control Board Failure
Motor Errors*
Wiring Disconnect Brew Mech
Load Software Update
Service Notes &
Troubleshooting
Remedies
Check Water Supply Shutoff
Replace-Service Required
Replace-Service Required
Replace-Service Required
Make sure plug in housing is latched Open or Shorted Thermistor
Replacement
Replace-Service Required
Replacement
Replace-Service Required
Replace-Service Required
Check Brew Mech Wires, Harness
20
Notes
Initial fill time longer than 8
minutes
Fill time Longer than 1 Minute
Water Probe has a 30 second
Hysteresis cycle
4 Minute Continuous Heater Run