Installation—Get online installation help for your WD product or software. WD Community—Share your thoughts and connect with other WD users Online Learning Center — Start here to get the most out of your WD cloud storage device (http://www.wdcloud.jp/learn). Contacting WD Technical Support When contacting WD for support have your WD product serial number, system hardware, and system software versions available.
If the product has been dropped or the chassis has been damaged. If the product exhibits a distinct change in performance, contact WD Customer Support at http://www.wdcloud.jp/support. WD CLOUD USER MANUAL...
Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the bottom of the device. Serial Number Model Number Purchase Date System and Software Notes WD CLOUD USER MANUAL...
Safari 6.0 and later on supported Windows and Mac computers. Firefox 29 and later on supported Windows and Mac computers. Google Chrome 31 and later on supported Windows and Mac computers. Local Network Router/switch (Gigabit is recommended to maximize performance.) WD CLOUD USER MANUAL...
Product Components 1-Bay Front View Power LED 1-Bay Back View Reset button USB 3.0 port Ethernet Activity LED Ethernet port Ethernet Link LED External DC In Kensington ® Power port Security Slot WD CLOUD USER MANUAL...
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Device is powering up or in the process of updating the firmware. Powered Up Blue Solid Device is in a powered up/Ready state. Action required Blinking A condition, such as a network cable having become unplugged, which requires you to act. WD CLOUD USER MANUAL...
Do not drop or jolt the device. Do not move the device while it is powered on. Do not use this product as a portable device. WD CLOUD USER MANUAL...
Accessing Content It’s easy to set up the WD Cloud device -- just unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue. Then setup your device from your web browser at: http://www.wdcloud.jp/setup.
Getting Started Using WD Setup Assistant. If you chose not to set up the software for your device, you can still: Use your WD Cloud device as an external hard drive, dragging and dropping files to and from it. (See “Accessing Content” on page 13.)
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Read the agreement, select I agree to the WD End User License Agreement and Privacy Policy and click Continue with setup. Setup Assistant begins searching for your device. When your device is found, the below screen appears. Select your WD Cloud device and click Next. WD CLOUD USER MANUAL...
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GETTING STARTED Fill out the above form to set up your WD Cloud account or add to an existing one, and click Next. If you want added security for home access to your Dashboard, enter a password on this optional screen, and click Next. Otherwise, click No Thanks.
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Use the following steps to set up your device using your web browser (for browser requirements, see “Web Browsers” on page 3). Open a browser and enter your device URL (see “Appendix D: WD Cloud Device URLs and , then click Enter. Names” on page 95 for a list of device URLs) The Choose your language screen appears: Select the language you’d like to use for the user interface from the drop-down list.
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Continue the above steps for all user accounts you’d like to add. Note: The WD Cloud app provides free remote access to your WD Cloud device. Once you create your account, you can access your device using your mobile devices with Internet access and from the WD Cloud desktop app.
10. Click Next to continue. 11. For additional software and information, select a link in this screen. 12. Click Finish to display the WD Cloud dashboard. For instructions on using the dashboard, see “The Dashboard Home Page” on page 18.
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GETTING STARTED Once you’ve physically connected your WD Cloud device (see “Preparing your Device for Use” on page 7), use the following steps to access the contents of your device. If your operating systems is... Then... Windows 8 / Windows 8.1.1...
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GETTING STARTED Mapping the Public Folder (Windows) To map the WD Cloud Public folder for quick access in the future: In Windows Explorer, under Network, click the WD Cloud device (see “Appendix D: WD Cloud Device URLs and Names” on page 95 for a list of device names) Right-click the Public folder and select Map Network Drive from the menu.
Use the WD Cloud dashboard to configure settings and to manage the device. For example, you can set up user accounts and restrict access to the files on your WD Cloud device, set up folders for storing files, enable remote access, and customize the device to suit your needs.
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Windows 8 / Windows 8.1 On the Start page, type Computer. Click Computer. In the left pane, click Network. In the right panel, locate your WD Cloud device under Storage. Double-click the device, or right-click and select View device webpage from the resulting menu.
THE DASHBOARD AT A GLANCE The Dashboard Home Page The WD Cloud Home page has an information icon bar at the top right, a navigation icon bar across the page, and an instant overview of the status of the device’s main functions with links for updating settings.
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THE DASHBOARD AT A GLANCE Navigation Icons The Navigation Icons provide access to the various features and settings of your WD Cloud device. Icon Name Actions Home An instant overview of the status of the device’s main functions and provides links for updating those settings.
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The main body of the Home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks. Capacity The Capacity panel displays the amount of storage remaining on your WD Cloud device and how the storage is allocated. Note: Storage allocation information only appears when the Cloud Services option is ON.
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WD Cloud device. At a glance, you can see the network, CPU, and RAM activity. To view a list of all device activities and processes running on your WD Cloud device, click the arrow in the Network Activity area.
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Device Activity pane. Click Close to return to the Home page. Network: Click the right arrow to view the network activity. Click Back to return to the Device Activity pane. Click Close to return to the Home page. WD CLOUD USER MANUAL...
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Cloud Devices The Cloud Devices panel displays the number of cloud and smart devices currently accessing the WD Cloud device remotely. To add cloud access for a user, click the plus sign (+) in the lower right of the panel.
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To view the installed apps, click the arrow in the lower right of the panel. Note: To install an app, see “Managing Apps on WD Cloud” on page 52. Click Details next to the app to view app details. Click Back to return to the Installed Apps screen.
THE DASHBOARD AT A GLANCE Managing Alerts Alerts display system messages containing pertinent information about the status of your WD Cloud device. Three types of alerts appear on the upper right of the dashboard. Alert Icon Type of Alert Description...
Click the Help icon on any page to display the Help menu. Click Support to display the following page: If a problem occurs with the WD Cloud device, WD Technical Support needs information about your device to troubleshoot and determine the best solution. There are two ways to get your device information and request support: ...
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To see answers to frequently asked questions and instructions, click the FAQs link. To discuss your WD Cloud device with other users, click the Forum link. To see WD phone numbers and other contact information, click the Contacts link.
THE DASHBOARD AT A GLANCE Common Tasks The next few chapters step you through the procedures for configuring and using the WD Cloud device. The following table provides shortcuts to instructions for some common tasks. How do I ... See ...
The Administrator, normally the device owner, is the person in charge of setting up the device. As the WD Cloud device owner, you have a special user account (admin) that provides you with admin privileges. With these privileges, you can set up and configure the device to your specific needs and add other users to your personal cloud.
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To add multiple users, click Add Multiple Users in the lower left side of the screen. Select an option, then click Next. Create Multiple Users: Allows you to enter users manually. See “Creating Multiple Users” on page 31. WD CLOUD USER MANUAL...
User Profile and Share Access panels display. Modify the required and optional settings, as desired. Assign an access level for private shares in the Share Access area. (See “Making a Share Private” on page 39 for information on creating a private share.) WD CLOUD USER MANUAL...
User Quotas A quota determines the amount of disk space allocated to the user on the WD Cloud device. Provided below are the rules for assigning user quotas and the steps to assign a quota to a user account. Quota Rules Assigning user quotas allows you to better control the disk space allocated to a user or a group.
On the Set Up Users screen, select a user from the left pane. In the Quotas field, click Configure. Enter the amount of space to assign to the user on the WD Cloud device. To assign unlimited space, leave the Quota Amount field blank.
On the Set Up Groups screen, select the group whose information you’d like to edit. The Group Profile and Share Access panel appears. Modify the required and optional settings as desired. To update the group’s access to shares, see “Assigning Share Access to Groups” on page 35. WD CLOUD USER MANUAL...
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Assigning Quotas to a Group Use the following steps to assign a quota to a Group. A quota determines the amount of space assigned to the user on the WD Cloud device. (See “User Quotas” on page 32 for information on quotas.) On the Set Up Groups screen, select the group from the left pane.
MANAGING USERS AND GROUPS Removing a Group Use the following steps to delete a group from the WD Cloud device. Note: User accounts are returned to their individual settings when a group to which they belonged is deleted. On the Set Up Group screen, select the group you’d like to delete in the left pane.
About Shares A share is an area on the WD Cloud device for storing files (similar to a folder or directory). A share can be public so that all users can access the contents, or private to limit access to selected users.
Enter the Share Name and Share Description (optional), then click Save. Editing Share Settings On the Set Up Shares screen, select the share you’d like to edit. The Share Profile panel appears. Modify the fields you’d like to edit as desired. WD CLOUD USER MANUAL...
Click or Start > Computer. In the left panel, select Network. Click the WD Cloud device name (see “Appendix D: WD Cloud Device URLs and Names” on page 95 for a list of device names). Double-click the public or private shares on your device.
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. . . WD Quick View The WD Quick View app is a Windows application that allows you to perform WD Cloud functions quickly. WD Quick View is automatically installed when you install WD Smartware. WD CLOUD USER MANUAL...
Before you can use your WD Cloud device remotely, the device must be enabled for cloud access. To verify that your WD Cloud device is enabled for remote access and to check the status of its remote connection(s), see “Cloud Access” on page 63.
Once you use the code(s), this area displays the cloud devices to which the user now has access. Access Your Files with iOS and Android Mobile Apps The WD Cloud mobile app allows you to access all of the content on your WD Cloud from any device. WD Cloud Mobile App Save valuable space on your mobile devices with easy photo and video uploads directly to your personal cloud, then securely access and share your memories.
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ACCESSING YOUR CLOUD REMOTELY Installing the WD Cloud Mobile App Download the WD Cloud mobile app from the Apple App Store, Google Play store, or Amazon App store for Android, and install it on your mobile device. Launch the app.
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Tap a file to access it. Note: For more features and instructions, see the app’s online Guide Me page, Help, FAQs, and tips, or go to http://www.wdcloud.jp/apps. http://www.wdcloud.jp/ If you have problems installing the app, go to support WD CLOUD USER MANUAL...
Camera Backup—Allows you to backup your camera to the WD Cloud device. Managing a USB Device and USB Backups When you attach a USB drive to the WD Cloud device, you turn the USB drive into a shared network drive. Once connected, the USB drive has the following capabilities: ...
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BACKING UP AND RETRIEVING FILES Creating a USB Backup Use the following steps to back up your data on your WD Cloud device to a USB device or to backup your USB device data to your WD Cloud device. Note: This information is applicable only for the USB ports on the back of your WD Cloud device.
BACKING UP AND RETRIEVING FILES Remote Backups This option allows you to back up your WD Cloud device to another WD Cloud device. Before you proceed with a remote backup, ensure the following: You have a remote WD Cloud device to back up this device to. Existing shares and data from this device will be copied to the target device in addition to previously existing data.
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On the Remote Backup screen, under Remote Backup Jobs, click the Recover icon next to the job you’d like to view. On the Recover screen, click OK. Your data recovery begins. WD CLOUD USER MANUAL...
WD Cloud device. Creating an Internal Backup Use the following steps to back up your WD Cloud internally. On the Navigation bar, click Backups to display the Backups screen. Click Internal Backups, if not already selected.
Backup Jobs list. Camera Backups Camera backups allow you to backup the data on your camera to the WD Cloud device. Once downloaded, users can navigate to the location where the camera data was saved to access the data, if they have access to that share.
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• Copy: Copies the information from your camera to the WD Cloud device. This will leave the original data on your camera. • Move: Moves the files on your camera to the WD Cloud device, removing the files from your camera.
About Apps Apps are small, self-contained programs used to enhance the existing functions of your device or service. The WD Cloud device provides various apps that allow you to use your device more productively. Note: WD recommends that you fully understand the nature of any app before you install it on your device.
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Updating an App Use the following steps to update an app that you’ve added to your WD Cloud device. On the Navigation bar, click Apps to display the Apps screen.
Accessing Your WD Cloud Device Using iTunes Media Servers The WD Cloud device is designed to serve as your home's media server. It enables you to stream photos, music, and videos to your DLNA-compatible devices and music to your iTunes-compatible devices.
JPEG DivX FLAC DVR-MS LPCM M2TS MPEG1 MPEG2 MPEG4 QTIF SPTS Xvid Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported. WD CLOUD USER MANUAL...
Media Storage You can access and store media content on the WD Cloud device by means of network shares. The device comes preconfigured with the Public network share, which contains the following folders for media storage: ...
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Click Advanced Options to display additional options for iTunes. If iTunes is OFF, this field does not display on your screen. If you’d like to use a password when accessing your WD Cloud device on iTunes: Click the toggle button to ON.
You can connect the various WD TV and WD Media Players to your home network for access to media content stored in a network drive such as the WD Cloud device. For details on using a WD Media Player to access files on your device, see Knowledge Base Answer ID 9769 or refer to your WD Media Player User Guide.
DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the WD Cloud device. Go to http://www.dlna.org for a list of DLNA-certified devices and for further information.
Firmware Update The Settings option on the Navigation bar allows the Administrator to view and customize the WD Cloud device’s system, network, media, utilities, notifications, and firmware settings. This chapter explains how to configure the various settings for your WD Cloud device.
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CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar, click Settings. The General page appears. WD CLOUD USER MANUAL...
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In this section of the General screen, you can change the language that appears in the WD Cloud device’s interface and set the date and time. The date and time are synchronized to the NTP (Network Time Protocol) server by default. You have the option of setting the date and time manually or allowing the NTP to access the Internet and automatically set the time.
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Use the following steps to turn cloud access on or off for all users (i.e., control whether computers and mobile devices can access the content on the WD Cloud device) Note: This action turns on cloud access for the entire device. To turn on access for an individual user, see “Configuring Cloud Access for a User”...
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Energy Saver The Energy Saver fields allow you to reduce the energy required to run your WD Cloud device. Use the following information to configure the energy saving options on your WD Cloud device. View or change the following settings:...
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In the File retention time field, enter the number of days you’d like to retain your data before it is cleared. Click Save. Manually Clear Recycle Bin: To manually clear the Recycle Bin on your device, click Clear. WD CLOUD USER MANUAL...
CONFIGURING SETTINGS Network The Network screen displays the device’s MAC and IP addresses and allows you to set network options such as FTP access, remote servers, and workgroups. WD CLOUD USER MANUAL...
IPv4 DNS Server The IP version 4 DNS server address for this device. Network Services The Network Services section of the Network screen allows you to enable or disable the services available on your WD Cloud device. WD CLOUD USER MANUAL...
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Subnet mask, Gateway IP address, and DNS Server. (If you don’t know this information, please check your router settings.) DHCP • : DHCP Client causes the WD Cloud device to obtain an IP address and associated settings automatically from the local DHCP server. Note:...
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CONFIGURING SETTINGS Select this option to securely access your WD Cloud device and perform command-line operations via the Secured Shell (SSH) protocol. SSH is disabled by default. To enable/disable SSH, click the toggle button. Check “I accept” to indicate that you’ve read the warning shown below.
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UPS port running, for at least a short time, if the main power source goes out. When a WD Cloud device is connected via UPS to the network drive, the drive will automatically shut down when the UPS is drained to a specified percentage.
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Remote Server The Remote Server section of the Network screen allows you to enable your WD Cloud device to act as a remote server, allowing you to back up shares from another WD Cloud on the local LAN or WAN.
On the Navigation bar, click the Settings icon, then click Media in the left panel. Note: DLNA and iTunes only work on your local network. For instructions on entering media settings on this page and then displaying or streaming media, see “Playing/Streaming Videos, Photos, & Music” on page 54. WD CLOUD USER MANUAL...
Utilities On the Utilities page, you can test the WD Cloud device and get diagnostic information, restore the device to factory defaults, reboot or shut down the device, and import a configuration file. Settings To access the Utilities screen, click the icon and then click Utilities in the left pane.
To capture extended logs in your diagnostics. Ensure that there are no backups, file activity, or file transfers being performed prior to extending your logging capability. Click the toggle button to turn on extended logging, then click OK. WD CLOUD USER MANUAL...
The system configuration area allows you to save a configuration file or import an existing configuration file. This is useful if you perform a system restore and want to maintain your current configurations. Saving a Configuration File Use the following steps to save a configuration file. WD CLOUD USER MANUAL...
Once the reboot is complete, launch the dashboard. Device Maintenance The Device Maintenance area allows you to shut down and reboot your WD Cloud device. This area also displays the amount of time the device has been up and running.
Review the confirmation message and click OK. Your WD Cloud is scanned for disk errors. Format Disk The Format Disk area allows you to format your device’s hard disk(s). Formatting Your Disk WARNING! The Format Disk option erases all of the user data and shares permanently, retaining default shares.
Notifications The WD Cloud device provides notifications about various events, such as firmware updates, the success of firmware installations, and system shutdowns. Notifications display in the Alert area at the top of the screen and are also available by email, depending on how your device is configured (for additional information on Alerts, see “Managing Alerts”...
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Critical Only: Send only critical alerts. Critical and Warning: Send both critical and warning alerts. All: Send all alerts (Informational, Critical, Warning). The system automatically updates with your selection. WD CLOUD USER MANUAL...
Firmware Update The Firmware Update page allows you to set up the device to update the WD Cloud firmware automatically or to manually check for an update file. The current version number and the date of last update of the firmware also display on this screen.
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In the Manual Update section, click Update From File. Navigate to the firmware update file and click Open. Review the confirmation message and click OK. The update installs on your device. When the update is complete, your WD Cloud device reboots. WD CLOUD USER MANUAL...
Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound pressure from this product is 70db(A) or less, per EN ISO 7779. Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls nicht anders gekennzeichnet oder spezifiziert. WD CLOUD USER MANUAL...
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Class B Device Please note that this device has been approved for non-business purposes and may be used in any environment, including residential areas. Korean KCC certification ID: MSIP-REM-WDT-D8C VCCI Statement Environmental Compliance (China) (Pb) Mercury (Hg) Cadmium (Cd) ( Cr (VI)) (PBB) (PBDE) PCBA SJ/T 11363-2006 SJ/T 11363-2006 WD CLOUD USER MANUAL...
(Windows) (Example: http://wdcloud) http://<device name>.local (Mac) (Example: http://wdcloud.local) Click Go. On the WD Cloud Login page, enter your User name and Password (the default is no password). Click Login. The WD Cloud dashboard home page appears. WD CLOUD USER MANUAL...
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APPENDICES The Dashboard Home Page The WD Cloud Home page has an information bar at the top right, a navigation icon bar across the page, an instant overview of the status of the device’s main functions and links for updating settings.
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APPENDICES Navigation Icons The Navigation Icons provide access to the various features and settings of your WD Cloud device. Icon Name Actions Home An instant overview of the status of the device’s main functions and provides links for updating those settings.
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APPENDICES Capacity The Capacity panel displays the amount of storage remaining on your WD Cloud device and how the storage is allocated. Note: Storage allocation information only appears when the Cloud Services option is ON. See “Cloud Access” on page 63 for steps to enable Cloud Services.
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WD Cloud device. At a glance, you can see the network, CPU, and RAM activity. To view a list of all device activities and processes running on your WD Cloud device, click the arrow in the Network Activity area.
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Process: Click the right arrow to view the process information, including the list of active processes and the amount of CPU and Memory usage for each process Click Back to return to the Device Activity pane. Click Close to return to the Home page. process.tif WD CLOUD USER MANUAL...
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Cloud Devices The Cloud Devices panel displays the number of cloud and smart devices currently accessing the WD Cloud device remotely. To add cloud access for a user, click the plus sign (+) in the lower right of the panel.
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To view the installed apps, click the arrow in the lower right of the panel. Note: To install an app, see “Managing Apps on WD Cloud” on page 52. Click Details next to the app to view app details. Click Back to return to the Installed Apps screen.
Appendix B: Safe Mode Firmware Update Procedures If you see the following screen, use the steps outlined below to recover your server from safe mode. Note: Before performing these steps, download WD Cloud firmware from the WD support website (http://www.wdcloud.jp/support and save it to a location to which you can browse from your computer.
Job Detail Select this option to view the details of the backup job. Modify Job Select this option to modify a backup job. WD Cloud Dashboard Click this icon to open the WD Cloud Dashboard. Desktop Icon WD CLOUD USER MANUAL...
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Select this option to remove a group from your device Remove User Select this option to remove a user from your device. Start Backup Select this option to start a device backup. Toggle Allows you to turn a feature on or off. WD CLOUD USER MANUAL...
APPENDICES Appendix D: WD Cloud Device URLs and Names Device URL Use the device URL to access your device from a web browser. Note: If you change your device name at any time, the URL also changes to the new name If your device name is...
Deny Access: Enter those shares to which the financial:jill_video user will have no access. quota Quota Amount (TB:GB:MB): Enter the quota 0:0:0:0 amount for the new user. To assign unlimited space, leave this field blank. WD CLOUD USER MANUAL...
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APPENDICES Sample User Import File Joe/password/test/Public:SmartWare:TimeMachineBackup/Public:SmartWare:TimeMachineBackup/Test/0:0:0:0/ Anne/yellow!/anne////0:0:0:0/ Donald///SmartWare///0:0:0:0/ Zoey/blue!807/////0:0:0:0/ Astra/////anne/0:0:0:2/ WD CLOUD USER MANUAL...
76 icons 25 saving 75 managing 25 connecting viewing 25 a USB drive 45 apps WD Cloud device 7 about 52 contacting WD Technical Support ii adding 53 creating deleting 53 a USB backup 46 managing 52 camera backups 50...
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32 alerts 78 quotas notification 78 assigning to groups enabling removing 36 cloud access for a user 41 removing a group DLNA 56 viewing 34 iTunes 57 GS Mark 82 enabling SMS notifications 79 WD CLOUD USER MANUAL...
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76 accessing your personal cloud 58 initiating an internal backup 49 accessing your personal cloud using installing mobile apps 43 media types 55 WD Cloud Mobile App 43 other 59 internal backups WD 58 about 49 media servers creating 49...
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INDEX overview WD Cloud Mobile App 42 DLNA 54 restore to default 75 restoring your system 75 RoHS 83 Package contents 3 Running a Diagnostic Test 74 password updating 32 updating a 32 safe mode Port Forwarding 71 recovering from 92...
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27 editing 31 URLs 95 users user settings 29 about 29 WD Cloud Home page (end user) 86 adding a single 30 WD Cloud Mobile App adding multiple 30 installing 43 assigning a group to 32 WD Cloud Mobile App requirements 42...
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WD service and support ii WD Technical Support contacting ii WDCloud access 41 Web Access Timeout 64 web browser getting started with a 11 Web browser compatibility 3 Windows mapping a public folder 15 Windows Services 70 workgroups 70 WD CLOUD USER MANUAL...
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Western Digital, WD, the WD logo, My Book, WD Cloud, My Passport, WD Red and WD TV are registered trademarks of Western Digital Technologies, Inc. in the U.S. and other countries, and WD Cloud, WD Quick View, WD SmartWare, and WD TV Live are trademarks of Western Digital Technologies, Inc.
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