Troubleshooting - Verilux ClearWave CWST2RB Instruction Manual

If problems occur with the device, which are not outlined in this Instruction
Manual, contact Verilux
caused by an attempt to disassemble the ClearWave
void the warranty .
The treatment
cycle will not start
There are only 6 or 7 uses for each charged session
Battery will not hold a charge
Device will not turn on
Device shuts off
in cycle

Troubleshooting

Customer Service at 1-800-786-6850 . Any damage
®
The Issue
The audio signals: 5 fast beeps
The Information Display signals:
The audio signals: 3 beeps
Interchangeable Head Indicator Light displays:
The Information Display signals:
The audio signals: 3 fast beeps
Interchangeable Head Indicator Light displays:
The Information Display signals:
The audio signals: 10 beeps
The Information Display signals:
The audio signals: 5 fast beeps
The Treatment Head Indicator Light displays:
The audio signals: 10 beeps
The Information Display signals:
Soothing Skin System will
®
The Problem
Treatment head may
not be attached, or the
head is defective.
Head has no remaining
care cycles.
The battery is low.
The device needs
to cool down.
The device is too
cold to operate
There is no problem.
There are an average of
6 uses per charge.
The battery needs to
be replaced.
The battery is dead.
The device needs
to cool down.
15
The Solution
Properly and fully attach
head. See page 13
for instructions.
Call 1-800-454-4408
if you need further help
Call 1-800-454-4408
to order a
replacement head.
Recharge the battery.
See page 11 for
instructions.
Set the device aside
and let it cool down.
Set the device aside until it
reaches room temperature.
To continue using device,
plug AC adapter directly
into device.
Call 1-800-454-4408 to
order a replacement battery.
Charge battery.
Set the device aside
and let it cool down.