Onkyo DV DV-SP506 Instruction Manual page 64

Troubleshooting—Continued
Symptom
Can't watch the
DVD-Video material on a
DVD-Audio disc?
Can't play the multichan-
nel area of a hybrid
SACD?
Can't play MP3 and JPEG
discs?
Can't select MP3 files?
Can't play WMA files?
Can't view JPEG files?
Can't play a DivX file?
DivX plays but there's no
sound?
Buttons on the DV-SP506
and remote controller
don't work?
Buttons on the DV-SP506
work OK but those on the
remote controller don't?
The functions don't
work?
64
Possible cause
The DVD Priority Contents setting is set to
DVD-AUDIO.
The SACD Priority Contents setting is not set
to Multi ch Area.
The disc is not ISO 9660 Level 2 format.
The disc has not been finalized.
MP3 files without a ".mp3" or ".MP3" file-
name extension are not recognized.
The MP3 disc is a multisession disc.
WMA files without a ".wma" or ".WMA" file-
name extension are not recognized.
The WMA file's copyright option is on.
JPEG files without a ".jpg" or ".JPG" or
".JPEG" filename extension are not recog-
nized.
The JPEG file is too big.
The file is not encoded correctly.
The DV-SP506 may not support the audio for-
mat.
Power supply voltage fluctuations and other
anomalies, such as static electricity, can inter-
fere with normal operation.
There are no batteries in the remote controller. Install new batteries (page 11).
The batteries are flat.
The batteries are installed incorrectly.
You're not pointing the remote controller at the
DV-SP506's remote sensor.
You're too far away from the DV-SP506.
A strong light source is interfering with the
DV-SP506's remote sensor.
If the DV-SP506 is installed in a cabinet with
colored glass doors, the remote controller may
not work reliably when the doors are closed.
The cable is not connected properly.
The DV-SP506 is not connected with an ana-
log audio connection.
Remedy
Set the DVD Priority Contents setting to
DVD-VIDEO (page 57).
Set the SACD Priority Contents setting to Multi ch
Area (page 57).
Use only ISO 9660 Level 2 format discs (page 9).
Finalize the disc (page 9).
Use the correct filename extension (page 9).
Only files in the first session of a multisession disc
can be played (page 9).
Use the correct filename extension (page 9).
Don't use the copyright option (page 9).
Use the correct filename extension (page 9).
Use JPEG files that are less than 5 megabytes
(page 9).
Make sure the DivX file was encoded with DivX
Version 5, 4, or 3 Home Theater mode.
Try re-encoding the file with a supported audio for-
mat.
Turn off the DV-SP506, wait five seconds, then
turn it on again. If that doesn't resolve the issue,
disconnect the power cord from the wall outlet,
wait ten seconds, reconnect it, then try again.
Replace with new batteries (page 11).
Check the batteries and correct as necessary
(page 11).
Point the remote controller at the DV-SP506's
remote sensor (page 11).
Use the remote controller closer to the DV-SP506
(page 11). The remote controller has a range of
approximately 16 ft. (5 meters).
Make sure that the DV-SP506 is not subjected to
direct sunshine or inverter-type fluorescent lights.
Relocate if necessary.
Open the doors, or use a cabinet without colored
glass.
Make sure the cable is connected properly.
To use , you must make an
an analog audio connection (RCA) between the
DV-SP506 and the AV receiver, even if they are
connected digitally.
connection and