Yealink SIP-T22P User Manual
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Yealink SIP-T22P User Manual

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  • Page 1 T 2 2 P U s e r G u i d e...
  • Page 3 Copyright © 2012 YEALINK NETWORK TECHNOLOGY Copyright © 2012 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 4 Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 6: About This Guide

    SIP-T22P IP phone. If this is your first time using the SIP-T22P IP phone, we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide. Documents are available for download at: http://www.yealink.com/Support.aspx.
  • Page 7 User Guide SIP-T22P IP Phone Call Forward on page  Call Pickup on page  Busy Lamp Field (BLF) on page  Shared Line on page  BLF List on page ...

  • Page 8: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ......................... v Changes from Previous Versions ..................v Changes from Version 61.1 ....................v Table of Contents ..............vii Overview .................. 1 Hardware Component Instructions ..................1 Icon Instructions ........................3 LED Instructions ........................
  • Page 9 User Guide SIP-T22P IP Phone Contact Management ....................... 28 Local Directory ........................ 28 Blacklist ..........................32 Remote Phonebook ......................32 BroadSoft Phonebook ....................33 Call History Management ....................35 BroadSoft Call Log ......................36 System Customizations ...................... 38 Logo Customization ......................38 Headset Use ........................

  • Page 10: Table Of Contents

    Table of Contents Shared Line ......................... 89 Call Recording ........................91 Hot Desking ........................93 Intercom ..........................94 Outgoing Intercom Calls ....................95 Incoming Intercom Calls ....................95 Multicast Paging ......................... 97 Sending RTP Stream ....................... 97 Receiving RTP Stream ..................... 98 Music on Hold ........................
  • Page 11 User Guide SIP-T22P IP Phone...

  • Page 12: Overview

     LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T22P IP phone are the LCD screen and the keypad.
  • Page 13 User Guide SIP-T22P IP Phone Hardware component instructions of the SIP-T22P IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information — caller ID, call duration ① LCD Screen •...
  • Page 14 Overview Icons appear on the phone LCD screen are described in the following table: Icon Description Network is unavailable Private line registers successfully Shared line registers successfully Registered failed Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode...
  • Page 15 User Guide SIP-T22P IP Phone Icon Description Dialed Calls Missed Calls Call Forward Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped...
  • Page 16 Overview Power Indicator LED LED Status Description Solid green The phone is powered on. Flashing green The phone is ringing. The phone is powered off. Line key LED (private line) LED Status Description Solid green The line is in conversation. Fast flashing green The line receives an incoming call, the phone is ringing.

  • Page 17: Phone User Interface

    User Guide SIP-T22P IP Phone There are two ways to customize specific configurations on your SIP-T22P IP phone: Using the user interface on the IP phone.  Using the user interface in an internet browser window from your PC. ...
  • Page 18 Overview Options Phone User Interface Web User Interface Basic Call Features --Auto Answer √ --Auto Redial √ --Call Completion √ --Call Forward √ -- Call Waiting √ √ --Call Park √ --Call Pickup √ --Call Return √ --Conference --Anonymous Call √...
  • Page 19 User Guide SIP-T22P IP Phone Options Phone User Interface Web User Interface Advanced Phone Features --BLF √ --BLF List --Shared Line --Intercom √ √ --Call Recording √ --Hot Desking √ --Multicast Paging √ --Music on Hold --ACD √ --Messages √...

  • Page 20: Documentations

    Overview The following table shows documentations available for the SIP-T22P IP phone. Name Contents Where found Format/ Language Quick Installation Basic set up of the In the PDF/English Guide phone package Quick Reference Basic call features and In the PDF/English...
  • Page 21 User Guide SIP-T22P IP Phone...

  • Page 22: Packaging Contents

    Basic Network Settings  Registration  Idle Screen  If you require additional information or assistance with your new phone, contact your system administrator. The following components are included in your SIP-T22P IP phone package: SIP-T22P IP phone  Phone Stand ...
  • Page 23 User Guide SIP-T22P IP Phone Power Adapter  Handset & Handset Cord  Ethernet Cable  Quick Installation Guide & Quick Reference Guide  CD-ROM  Check the list before installation. If you find anything missing, contact your system administrator.
  • Page 24 Getting Started If your phone is already installed, proceed to Phone Initialization on page 15. This section introduces how to install the phone with the components in the packaging contents: Attach the Stand  Connect the Handset and optional Headset ...

  • Page 25: Power Over Ethernet

    Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch/hub device port. Power over Ethernet Using a regular Ethernet cable, the SIP-T22P IP phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.

  • Page 26: Phone Initialization

    Getting Started To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant.

  • Page 27: Phone Status

    User Guide SIP-T22P IP Phone You can view the system status of your phone via phone user interface or web user interface. Available information of phone status includes: Network status including WAN port and LAN port information.  Phone status including device model, firmware version and MAC address.

  • Page 28: Idle Screen

    Getting Started To configure PPPoE via phone user interface: Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port->PPPoE IP Client. Enter the username and password in the corresponding fields. Press the Save soft key to accept the change or the Back soft key to cancel. Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance.
  • Page 29 User Guide SIP-T22P IP Phone...

  • Page 30: Time And Date

    Customizing Your Phone You can customize your SIP-T22P IP phone by configuring the setting for time and date, language, and ring tones, for example. You can add contacts to the phone’s local directory manually or from call history. You can handle incoming calls from different contacts in different ways.
  • Page 31 User Guide SIP-T22P IP Phone The default language of the phone user interface is English. The phone will detect and use the same language as which of your internet browser for the web user interface. If the language is not supported by the phone, the web user interface will use English by default.
  • Page 32 Customizing Your Phone To configure the SNTP settings via phone user interface: Press Menu->Settings->Basic Settings->Time & Date->SNTP Settings. Press , or the Switch soft key to select the time zone that applies to your area from the Time Zone field. The default time zone is "+8 China(Beijing)". Enter the domain names or IP addresses in the NTP Server1 and NTP Server2 fields, respectively.

  • Page 33: Administrator Password

    User Guide SIP-T22P IP Phone To configure the time and date format via phone user interface: Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format. Press , or the Switch soft key to select the desired time format from the Clock field.
  • Page 34 Customizing Your Phone To change the administrator password via phone user interface: Press Menu->Settings->Advanced Settings (password: admin) ->Set Password. Enter the old password in the Current PWD field. Enter the new password in the New PWD field. Enter the new password again in the Confirm PWD field. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 35: Keypad Lock

    User Guide SIP-T22P IP Phone configured. A new text message can also be viewed and deleted. Function Keys: The function keys are locked. You cannot use the MESSAGE, RD, MUTE, TRAN, OK, X, navigation keys, soft keys and line keys until unlocked.
  • Page 36 Customizing Your Phone Press , or the Switch soft key to select the desired type from the Keypad Lock field. Press the Save soft key to accept the change. Long press to lock the keypad immediately when the phone is idle. The LCD screen prompts “Keypad Locked!”...

  • Page 37: Volume

    User Guide SIP-T22P IP Phone Press , or the Switch soft key to select Disable from Keypad Lock field. Press the Save soft key to deactivate the keypad lock. You can also activate or deactivate the keypad lock via web user interface at the path Phone->Preference.

  • Page 38: Ring Tones

    Customizing Your Phone Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish the accounts or to distinguish your phone from your neighbor’s. To select a ring tone for the phone via phone user interface: Press Menu->Settings->Basic Settings->Ring Tones.

  • Page 39: Local Directory

    User Guide SIP-T22P IP Phone This section provides the operating instructions for managing contacts. The topics include: Local Directory  Blacklist  Remote Phonebook  BroadSoft Phonebook  The built-in phone directory stores the names and phone numbers of your contacts. You can store up to 300 contacts in your phone's local directory.
  • Page 40 Customizing Your Phone Press , or the Switch soft key to select the desired ring tone from the Ring Tones field. Press the Save soft key to accept the change or the Back soft key to cancel. Note If the contact has existed in the directory, the LCD screen will prompt “Existed in Contacts!”.
  • Page 41 User Guide SIP-T22P IP Phone Press to highlight the desired contact. Press the Option soft key, and then select Detail from the prompt list. Press to switch between different items and then edit. Press the Save soft key to accept change or the Back soft key to cancel.
  • Page 42 Customizing Your Phone To search for a contact in the local directory: Press Dir->Local Directory. Press the Search soft key. Enter a few continuous characters of the contact name or continuous numbers of the contact phone number using the keypad. Press the OK soft key.

  • Page 43: Blacklist

    User Guide SIP-T22P IP Phone To export contact list via web user interface: Click on Contacts->Local Directory. Click Export XML (or Export CSV). Click Save to save the contact list to your local system. The built-in phone directory stores the names and phone numbers of the blacklist. You can store up to 30 contacts in your phone’s blacklist directory.

  • Page 44: Broadsoft Phonebook

    Customizing Your Phone The phone connects to load the corporate directory, and then displays the corporate contact list on the LCD screen. Press the Back soft key to back to the previous interface. To place a call from the corporate directory: Press Dir->Remote Phone Book.
  • Page 45 User Guide SIP-T22P IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. To configure the BroadSoft phonebook via web user interface: Press Contacts->BroadSoft. Select the desired BroadSoft item from the pull-down list of BroadSoft Item.
  • Page 46 Customizing Your Phone The SIP-T22P IP phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history lists support to store 100 entries in all. You can check the call history, dial a call, add a contact or delete an entry from the call history list.

  • Page 47: Broadsoft Call Log

    User Guide SIP-T22P IP Phone Press the Option soft key, and then select Add to Contacts (or Add to Blacklist) from the prompt list. Enter the desired values in the corresponding fields. And then press the Save soft key. For more information, refer to Contact Management on page 28.
  • Page 48 Customizing Your Phone Press , or the Switch soft key to select the desired call log item from the CallLog Item field. Enter the parameters: display name, server address, port, username and password in the corresponding fields. Press the Save soft key to accept the change or the Back soft key to cancel. To configure the BroadSoft call log via web user interface: Click on Contacts->Call Log.
  • Page 49 User Guide SIP-T22P IP Phone The detailed information of the entry appears on the LCD screen. To dial a call from the BroadSoft call log list: Press Menu->History Type->Network CallLog. Select the desired call log menu, and then press the Enter soft key to load the BroadSoft call log.
  • Page 50 Customizing Your Phone To activate the headset: Press on the phone. The headset icon on the idle screen indicates that the headset mode is activated. Press the line key or the Answer soft key to answer a call, the call will connect to your headset automatically.

  • Page 51: Dss Keys

    There are two types of DSS keys: Line Keys and Programmable Keys. The details will be introduced as following. The SIP-T22P IP phone supports 3 line keys. You can assign predefined functionalities to the line keys to use quick access features such as call return and voice mail.
  • Page 52 Customizing Your Phone LDAP  BroadSoft Group  Conference  Forward  Transfer  Hold   Redial   Group Listening  Public Hold  Private Hold  Zero Touch  Keypad Lock  For more information, contact your system administrator. Speed Dial You can use this key feature to speed up dialing numbers often used or hard to remember.
  • Page 53 User Guide SIP-T22P IP Phone Key Type (Direct Pickup) Account ID (the account this feature will be applied to) Value (the direct pickup code followed by the specific phone number) Usage: Press the DSS key on your phone when the specific phone number receives an incoming call.
  • Page 54 Customizing Your Phone Key Type (Local Group) Local Group (the contact group name you want to access) Usage: Press the DSS key to access the contact group specified in the Local Group field. XML Group You can use this key feature to access the remote group in your corporate directory quickly.

  • Page 55: Call Forward On

    User Guide SIP-T22P IP Phone Key Type (BroadSoft Group) BroadSoft Name (the BroadSoft group name you want to access if the BroadSoft phonebook is configured) Usage: Press the DSS key to access the BroadSoft group specified in the BroadSoft Name field.
  • Page 56 Customizing Your Phone When the transfer mode on DSS key is Attended Transfer, press the DSS key to dial  out the number specified in the Value field and then you can complete the attended or semi-attended transfer. When the transfer mode on DSS key is New Call, press the DSS key to place a new ...
  • Page 57 User Guide SIP-T22P IP Phone Type (Key Event) Dependencies: Key Type (Redial) Usage: Press the DSS key when the phone is idle to access the dialed calls list. Select an entry and press the DSS key again to redial the call.
  • Page 58 Customizing Your Phone Private Hold You can use this key feature to place an active call on private hold or retrieve a private held call. The private hold feature is often used in the shared line. Type (Key Event) Dependencies: Key Type (Private Hold) Usage: Press the DSS key when there is an active call on the shared line.
  • Page 59 Note You can configure the programmable keys via web user interface only. You can register one or multiple accounts on the SIP-T22P IP phone. You can also configure each line key associated with an account or configure multiple line keys associated with an account.

  • Page 60: Dial Plan

    Customizing Your Phone Dial plan is a string of characters that governs the way your SIP-T22P IP phone processes the inputs received from your phone keypad. The SIP-T22P IP phone supports the following dial plan features: Replace Rule  Dial-now ...
  • Page 61 User Guide SIP-T22P IP Phone To add a replace rule via web user interface: Click on Phone->Dial Plan->Replace Rule>>. Enter the string (e.g. 2xx) in the Number field. Enter the string (e.g. 12345) in the Replace field. Enter the desired line ID in the Account field or leave it blank.
  • Page 62 Customizing Your Phone automatically without pressing any key. Note You can also edit or delete the dial-now rule, refer to Replace Rule on page for more information. Delay Time for Dial-now Rule You can configure the interval for dial-now rules. That is, you can configure your phone to dial out the phone number automatically, which matches a dial-now rule, after the specified delay time.

  • Page 63: Emergency Number

    The default emergency numbers are 112, 911 and 110. Click Confirm to accept the change. You can enable the live dialpad feature on the SIP-T22P IP phone, which enables the IP phone to automatically dial out the phone number without pressing any other key. You can also configure a period of time before automatically dialing out the phone number.

  • Page 64: Hot Line

    Customizing Your Phone You can dial a hotline number immediately once you lift the handset, press the speakerphone key or a line key. You can also configure a period of delay time to dial out the hotline number, the phone will dial out the hotline number automatically after the specified delay time.
  • Page 65 User Guide SIP-T22P IP Phone...

  • Page 66: Basic Call Features

    Basic Call Features The SIP-T22P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 67 User Guide SIP-T22P IP Phone Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party. You can search the call history, the local contact directory or the remote phonebook and dial from the search results.
  • Page 68 39. To place multiple calls: You can have more than one call on your SIP-T22P IP phone. To place a new call during an active call, do one of the following: Press the line key. The active call is placed on hold.
  • Page 69 User Guide SIP-T22P IP Phone Answering When Not in Another Call In all cases, the active call will appear on the LCD screen showing call duration and destination. To answer a call using the handset: Pick up the handset. To answer a call using the hands-free speakerphone mode:...

  • Page 70: Auto Answer

    Basic Call Features If you are using the speakerphone, press or the Cancel soft key. To end a call placed on hold, you can press the Cancel soft key to end the call directly, or Note press the Resume soft key to resume the call before ending it. To redial the last placed call from your phone: Press twice.

  • Page 71: Auto Redial

    User Guide SIP-T22P IP Phone You can also configure auto answer via web user interface at the path Account. Note The auto answer feature is not applicable to answer another incoming call automatically when there is an active call on the phone.

  • Page 72: Call Completion

    Basic Call Features Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: Wait for a period of time or press the OK soft key to redial the phone number. The phone will retry as many times as you configured until the called party is idle.

  • Page 73: Call Return

    User Guide SIP-T22P IP Phone activated. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: Press the OK soft key to redial the number. Note The call completion feature is not available on all servers. For more information, contact your system administrator.
  • Page 74 Basic Call Features The phone LCD screen indicates that the call is on mute. To un-mute a call: Press again to un-mute the call. You can place an active call on hold. At any time, at most one active call can be in progress on your phone, other calls can be received and made while placing the original call on hold.
  • Page 75 User Guide SIP-T22P IP Phone retrieve the call. You can use the DND feature to reject the incoming calls automatically on the phone and the callers can hear a busy signal or a message depending on your server. You can enable/disable the DND feature for the phone, or you can customize the DND feature for each account or all accounts.
  • Page 76 Basic Call Features Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of the missed calls) will prompt on the LCD screen. To activate DND in custom mode for a specific account: Press the DND soft key when the phone is idle. The LCD screen displays a list of the accounts on the phone.

  • Page 77: Call Forward

    User Guide SIP-T22P IP Phone Press the All On soft key to activate DND for all accounts. Press the Save soft key to accept the change. icon appears on the idle screen and all the line icons change to Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n"...
  • Page 78 Basic Call Features Mark the desired radio box in the Call Forward Key Mode field. Click Confirm to accept the change. Note You can configure the call forward key mode via web user interface only. To enable call forward in phone mode: Press Menu->Features->Call Forward.
  • Page 79 User Guide SIP-T22P IP Phone in the Forward to field. 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. b.) If you select Busy Forward: 1) Press , or the Switch soft key to select Enable from the Busy field.
  • Page 80 Basic Call Features soft key. The options are: Depending on your selection: a.) If you select Always Forward, you can enable it for a specific account. 1) Press , or the Switch soft key to select Enable from the Always field. 2) Enter the destination number you want to forward all incoming calls to in the Forward to field.
  • Page 81 User Guide SIP-T22P IP Phone 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. You can also enable the busy forward for all accounts. After the busy forward was enabled for a specific account, do as below: 1) Press to highlight the Busy field.
  • Page 82 Basic Call Features 1) Press to highlight the No Answer field. 2) Press the All Lines soft key. The LCD screen prompts “Copy to All Lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel.
  • Page 83 User Guide SIP-T22P IP Phone Press Menu->Features->Call Forward. Press to select the desired account, then press the Enter soft key. Press to select the desired forwarding type, then press the Enter soft key. Press or the Switch soft key to select Disable to disable the call forward.

  • Page 84: Call Waiting

    Basic Call Features Enter the number you want to transfer the call to. Press or the Tran soft key to complete the transfer. Then the call is connected to the number to which you are transferring. To perform a semi-attended transfer: Press or the Tran soft key during a call.

  • Page 85: Conference

    The network conference feature is not available on all servers. For more information, contact your system administrator. The SIP-T22P IP phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conference and is the default method of conferencing.

  • Page 86: Network Conference

    To drop the conference call, press the Cancel soft key. You can use network conference feature on the SIP-T22P IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.

  • Page 87: Call Park

    User Guide SIP-T22P IP Phone The active call is placed on hold. Enter the number of the second party and press , or the Send soft key. When the second party answers the call, press the Conf soft key to add the second party to the conference.

  • Page 88: Call Pickup

    You can use call pickup feature to answer someone else’s incoming call on the phone. The SIP-T22P IP phone supports the direct call pickup and group call pickup features. Direct call pickup is used for picking up a call that is ringing at a specific phone number.
  • Page 89 User Guide SIP-T22P IP Phone Select Enabled from the pull-down list of Direct Call Pickup. Click Confirm to accept the change. To configure the direct call pickup code on a global basis via web user interface: Click on Phone->Features->Call Pickup>>.

  • Page 90: Group Call Pickup

    Basic Call Features Enter the direct call pickup code in the Direct Call Pickup Code field. Click Confirm to accept the change. To pick up a call directly: Pick up the handset. The DPickup soft key appears on the LCD screen. Press the DPickup soft key on your phone when the specific phone number receives an incoming call.
  • Page 91 User Guide SIP-T22P IP Phone Select Enabled from the pull-down list of Group Call Pickup. Click Confirm to accept the change. To configure the group call pickup code on a global basis via web user interface: Click on Phone->Features->Call Pickup>>.

  • Page 92: Anonymous Call

    Basic Call Features Enter the group call pickup code in the Group Call Pickup Code field. Click Confirm to accept the change. To pick up a call in the group: Pick up the handset. The GPickup soft key appears on the LCD screen. Press the GPickup soft key on your phone when a phone in the group receives an incoming call.

  • Page 93: Anonymous Call Rejection

    User Guide SIP-T22P IP Phone To configure anonymous call via phone user interface: Press Menu->Features->Anonymous Call. Press , or the Switch soft key to select the desired line from the Line ID field. Press , or the Switch soft key to select Enable from the Anonymous Call field.
  • Page 94 Basic Call Features (Optional.) Enter the anonymous call rejection on code in the Reject On Code field. (Optional.) Enter the anonymous call rejection off code in the Reject Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure anonymous call rejection via web user interface at the path Account->Basic>>.
  • Page 95 User Guide SIP-T22P IP Phone...

  • Page 96: Shared Line

    Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T22P IP phone. The topics include: Busy Lamp Field (BLF)  BLF List  Shared Line  Call Recording  Hot Desking  Intercom  Multicast Paging ...
  • Page 97 User Guide SIP-T22P IP Phone Press , or the Switch soft key to select BLF from the Type field. Press , or the Switch soft key to select the desired line from the Account ID field. Enter the phone number or extension you want to monitor in the Value field.
  • Page 98 Advanced Phone Features The BLF key LED flashes.  The caller ID appears on the LCD screen (if enabled).  In the following figure, the phone LCD screen shows an incoming call from 1007 on the monitored line. Note If your phone is locked and the type of the keypad lock is set to be Function Keys or All keys, you cannot use the Pickup, Dial, NewCall and Cancel soft keys appear on the unlocked.

  • Page 99: Blf List

    User Guide SIP-T22P IP Phone For more information on performing call transfer, refer to Call Transfer on page72. Click Confirm to accept the change. You can use the BLF List feature to monitor a list of users defined by your system administrator.
  • Page 100 Advanced Phone Features Click Confirm to accept the change. Note For more information about the BLF List pickup and BLF List barge in feature, contact your system administrator You can configure the BLF List settings via the web user interface only. According to the response message from the server, the IP phone will automatically configure the BLF List keys beginning from the first unused DSS key.
  • Page 101 User Guide SIP-T22P IP Phone hold. For more line key LED indications, refer to LED Instructions on page 5. To retrieve a call placed on public hold: Do one of the following: Press the Resume soft key on the hold phone when there is a public held call on the shared line.
  • Page 102 LED Instructions on page 5. You can record calls by pressing a record key on the SIP-T22P IP phone. There are 2 different ways of configuring call recording and they even work differently: Record: The phone sends SIP INFO message containing a specific header to trigger ...
  • Page 103 User Guide SIP-T22P IP Phone Press , or the Switch soft key to select Key Event from the Type field. Press , or the Switch soft key to select Record from the Key Type field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 104 You can use Hot Desking on the SIP-T22P IP phone to log out the existing accounts and then log in a new account, that is, many users can share the phone resource in different time.
  • Page 105 User Guide SIP-T22P IP Phone Leave the Value field blank. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a hot desking key via web user interface at the path Phone->DSS Keys.
  • Page 106 Press the intercom key again or the Cancel soft key to end the intercom call. By default, the SIP-T22P IP phone supports to answer an incoming intercom call automatically. The phone automatically plays a warning tone when it receives an incoming intercom call.
  • Page 107 User Guide SIP-T22P IP Phone Intercom features Description Allows you to enable or disable the IP phone to Intercom Barge automatically answer an incoming intercom call while there is already an active call on the phone. To configure intercom features via phone user interface: Press Menu->Features->Intercom.
  • Page 108 Advanced Phone Features Intercom Barge You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone. If Intercom Barge is enabled, the phone automatically answers the intercom call and places the active call on hold. If Intercom Barge is disabled, the phone handles an incoming intercom call like a waiting call.
  • Page 109 User Guide SIP-T22P IP Phone Select the desired codec from the pull-down list of Multicast Codec. Click Confirm to accept the change. Note If G722 codec is used for multicast paging, the LCD screen prompts "HD" to indicate that the phone is providing high definition voice.
  • Page 110 Advanced Phone Features Paging Barge, the voice call in progress shall take precedence over all incoming multicast paging calls. The valid values in the Paging Barge field are: 1 to 10: Define the priority of an active call, 1 is the highest priority, 10 is the lowest ...
  • Page 111 The ACD feature on the SIP-T22P IP phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance.
  • Page 112 It is recommended you configure no more than one ACD key per phone. At any time, at most one ACD key can be in progress on your phone. You can send and receive text messages using the SIP-T22P IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text...
  • Page 113 User Guide SIP-T22P IP Phone of the boxes can store up to 100 text messages. If the number of the text messages in one box is more than 100, the phone will directly delete the oldest text message in the box.
  • Page 114 Advanced Phone Features Select the desired message and press the Reply soft key. Compose the new text message. You can press the abc soft key to change the input mode. Press the Send soft key after completing the content. To delete a text message: Press Menu->Messages->Text Message->Inbox (Sentbox, Outbox or Draftbox).

  • Page 115: Voice Mail

    User Guide SIP-T22P IP Phone You can leave voice mails for someone else on the SIP-T22P IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone and the MESSAGE key LED will illuminate. The phone LCD screen will prompt receiving a new voice mail and a flashing icon.

  • Page 116: Message Waiting Indicator (Mwi)

    This is cleared only when you retrieve all voice mails or delete them. For some particular servers, the MWI service is unsolicited. So the SIP-T22P IP phone just need to handle the MWI messages sent from the server. But for some servers, the MWI service is solicited.
  • Page 117 User Guide SIP-T22P IP Phone To enable MWI subscription via web user interface: Click on Account->Advanced>>. Select Enabled from the pull-down list of Subscribe for MWI field. Enter the period time in the MWI Subscription Period (seconds) field. Click Confirm to accept the change.

  • Page 118: Troubleshooting

    Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T22P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet.
  • Page 119 User Guide SIP-T22P IP Phone Why does the phone not ring? Check the ringer volume on your phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 26.
  • Page 120 Troubleshooting How to reboot the phone? To reboot the IP phone via web user interface: Click on Upgrade->Basic. Click Reboot to reboot the IP phone. Note Any reboot of your phone may take a few minutes. How to reset your phone? Reset your phone when other Troubleshooting suggestions do not correct the problem.
  • Page 121 User Guide SIP-T22P IP Phone To export a PCAP Trace via web user interface: Click on Upgrade->Advanced. Click Start to begin recording signal traffic. Recreate the error to be documented in the trace. Click Stop to end recording. Click Export to open file download window, and then save the file to your local system.
  • Page 122 Troubleshooting How to make a call using SRTP? You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties participating in the call should enable SRTP . You can enable SRTP on per-account basis. To enable SRTP via web user interface: Click on Account.
  • Page 123 User Guide SIP-T22P IP Phone...

  • Page 124: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
  • Page 125 User Guide SIP-T22P IP Phone Please place no heavy objects on the device in case of damage and  deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat ...

  • Page 126: Appendix A-Time Zones

    Appendix A-Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
  • Page 127 User Guide SIP-T22P IP Phone Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga) +02:00 Lebanon(Beirut)

  • Page 128: Index

    Index Editing Contacts About This Guide Emergency Number Account Management Ending Calls Account Registration Adding Contacts Administrator password General Settings Anonymous Call Getting Started Anonymous Call Rejection Answering Calls Area Code Attaching Stand Hardware Component Instructions Audio Settings Headset Activation/Deactivation Auto Answer Headset Prior Auto Redial...
  • Page 129 User Guide SIP-T22P IP Phone Packaging Contents Phone Initialization Phone Installation Phone Status Phone User Interface Placing Calls Placing Calls to Contacts Programmable Keys Outgoing intercom Calls Overview Receiving RTP Stream Redialing Numbers Registration Regulatory Notices Remote Phonebook Replace Rule...

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