Yealink SIP-T26P User Manual
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Yealink SIP-T26P User Manual

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  • Page 2 Copyright © 2012 YEALINK NETWORK TECHNOLOGY Copyright © 2012 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

  • Page 5: About This Guide

    SIP-T26P IP phone. If this is your first time using the SIP-T26P IP phone, we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide. Documents are available for download at: http://www.yealink.com/Support.aspx.
  • Page 6 User Guide SIP-T26P IP Phone Call Forward on page  Call Pickup on page  Busy Lamp Field (BLF) on page  Shared Line on page  BLF List on page ...

  • Page 7: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ......................... v Changes from Previous Versions ..................v Changes from Version 61.1 ....................v Table of Contents ..............vii Overview .................. 1 Hardware Component Instructions ..................1 Icon Instructions ........................3 LED Instructions ........................
  • Page 8 User Guide SIP-T26P IP Phone Contact Management ....................... 28 Local Directory ........................ 28 Blacklist ..........................32 Remote Phonebook ......................32 BroadSoft Phonebook ....................33 Call History Management ....................35 BroadSoft Call Log ......................37 System Customizations ...................... 39 Logo Customization ......................39 Headset Use ........................

  • Page 9: Table Of Contents

    Table of Contents Shared Line ......................... 89 Call Recording ........................91 Hot Desking ........................93 Intercom ..........................94 Outgoing Intercom Calls ....................94 Incoming Intercom Calls ....................95 Multicast Paging ......................... 97 Sending RTP Stream ....................... 97 Receiving RTP Stream ..................... 98 Music on Hold ........................
  • Page 10 User Guide SIP-T26P IP Phone...

  • Page 11: Overview

     LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T26P IP phone are the LCD screen and the keypad.
  • Page 12 User Guide SIP-T26P IP Phone Hardware component instructions of the SIP-T26P IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information — caller ID, call duration ① LCD Screen •...
  • Page 13 Overview Icons appear on the phone LCD screen are described in the following table: Icon Description Network is unavailable Private line registers successfully Shared line registers successfully Registered failed Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode...
  • Page 14 User Guide SIP-T26P IP Phone Icon Description Dialed Calls Missed Calls Call Forward Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped...
  • Page 15 Overview Power Indicator LED LED Status Description Solid green The phone is powered on. The phone is ringing (Hardware version must be 4.0.0.2 Flashing green or higher). The phone is powered off. Line key LED (private line) LED Status Description Solid green The line is in conversation.

  • Page 16: Phone User Interface

    User Guide SIP-T26P IP Phone There are two ways to customize specific configurations on your SIP-T26P IP phone: Using the user interface on the IP phone.  Using the user interface in an internet browser window from your PC. ...
  • Page 17 Overview Options Phone User Interface Web User Interface Basic Call Features --Auto Answer √ --Auto Redial √ --Call Completion √ --Call Forward √ --Call Waiting √ √ --Call Park √ --Call Pickup √ --Call Return √ --Conference --Anonymous Call √ --Anonymous Call Rejection √...
  • Page 18 User Guide SIP-T26P IP Phone Options Phone User Interface Web User Interface Advanced Phone Features --BLF √ --BLF List --Shared Line --Intercom √ √ --Call Recording √ --Hot Desking √ --Multicast Paging √ --Music on Hold --ACD √ --Messages √...

  • Page 19: Documentations

    Overview The following table shows documentations available for the SIP-T26P IP phone. Name Contents Where found Format/ Language Quick Installation Basic set up of the In the PDF/English Guide phone package Quick Reference Basic call features and In the PDF/English...
  • Page 20 User Guide SIP-T26P IP Phone...

  • Page 21: Getting Started

    Basic Network Settings  Registration  Idle Screen  If you require additional information or assistance with your new phone, contact your system administrator. The following components are included in your SIP-T26P IP phone package: SIP-T26P IP phone  Phone Stand ...
  • Page 22 User Guide SIP-T26P IP Phone Power Adapter  Handset & Handset Cord  Ethernet Cable  Quick Installation Guide & Quick Reference Guide  CD-ROM  Check the list before installation. If you find anything missing, contact your system administrator.
  • Page 23 Getting Started If your phone is already installed, proceed to Phone Initialization on page 15. This section introduces how to install the phone with the components in the packaging contents: Attach the Stand  Connect the Handset and optional Headset ...

  • Page 24: Power Over Ethernet

    Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch/hub device port. Power over Ethernet Using a regular Ethernet cable, the SIP-T26P IP phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.

  • Page 25: Phone Initialization

    Getting Started To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant.

  • Page 26: Phone Status

    User Guide SIP-T26P IP Phone interface. Available information of phone status includes: Network status including WAN port and LAN port information.  Phone status including device model, firmware version and MAC address.  Account status indicating the register status of sip accounts.

  • Page 27: Idle Screen

    Getting Started Enter the username and password in the corresponding fields. Press the Save soft key to accept the change or the Back soft key to cancel. Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance.
  • Page 28 User Guide SIP-T26P IP Phone...

  • Page 29: Time And Date

    Customizing Your Phone You can customize your SIP-T26P IP phone by configuring the setting for time and date, language, and ring tones, for example. You can add contacts to the phone’s local directory manually or from call history. You can handle incoming calls from different contacts in different ways.
  • Page 30 User Guide SIP-T26P IP Phone The default language of the phone user interface is English. The phone will detect and use the same language as which of your internet browser for the web user interface. If the language is not supported by the phone, the web user interface will use English by default.
  • Page 31 Customizing Your Phone To configure the SNTP settings via phone user interface: Press Menu->Settings->Basic Settings->Time & Date->SNTP Settings. Press , or the Switch soft key to select the time zone that applies to your area from the Time Zone field. The default time zone is "+8 China(Beijing)". Enter the domain names or IP addresses in the NTP Server1 and NTP Server2 fields, respectively.

  • Page 32: Administrator Password

    User Guide SIP-T26P IP Phone To configure the time and date format via phone user interface: Press Menu->Settings->Basic Settings->Time & Date->Time & Date Format. Press , or the Switch soft key to select the desired time format from the Clock field.
  • Page 33 Customizing Your Phone To change the administrator password via phone user interface: Press Menu->Settings->Advanced Settings (password: admin) ->Set Password. Enter the old password in the Current PWD field. Enter the new password in the New PWD field. Enter the new password again in the Confirm PWD field. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 34: Keypad Lock

    User Guide SIP-T26P IP Phone mail access code cannot be configured. A new text message can also be viewed and deleted. Function Keys: The function keys are locked. You cannot use the MESSAGE, OK, HOLD, MUTE, TRAN, RD, CONF , X, navigation keys, line keys, memory keys and the soft keys until unlocked.
  • Page 35 Customizing Your Phone To activate the keypad lock via phone user interface: Press Menu->Settings->Advanced Settings (password: admin) ->Keypad Lock. Press , or the Switch soft key to select the desired type from the Keypad Lock field. Press the Save soft key to accept the change. Long press to lock the keypad immediately when the phone is idle.

  • Page 36: Volume

    User Guide SIP-T26P IP Phone To unlock the keypad via phone user interface: Press any locked key, the LCD screen prompts “Please Enter PIN”. Enter the PIN in the PIN field. Press the Confirm soft key to unlock the keypad.

  • Page 37: Ring Tones

    Customizing Your Phone When the phone is during a call, press to adjust the volume of currently used audio device (handset, speakerphone or headset). Note If the ringer volume is adjusted to minimum, the icon will appear on the LCD screen. Ring tones are used to indicate incoming calls.

  • Page 38: Contact Management

    User Guide SIP-T26P IP Phone You can also upload custom ring tones for your phone, contact your system administrator for more information. Note The ring tone for an incoming call on the phone may be different. For example, when the...

  • Page 39: Adding Contacts From Remote Phonebook

    Customizing Your Phone Enter the Name and the Office, Mobile or Other numbers. Press , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the first available account when placing calls to the contact from the local directory.
  • Page 40 User Guide SIP-T26P IP Phone If the contact has already existed in the local directory, the LCD screen will prompt “Overwrite the original contact?”. Press the OK soft key to overwrite the original contact in local directory or the Cancel soft key to cancel.
  • Page 41 Customizing Your Phone Press to select the desired contact group. Press to highlight the desired contact. Do as below: If only one number of the contact is stored in the local directory, press the Dial soft key to dial out the number. If multiple numbers of the contact are stored in the local directory, press the Dial soft key to display a list of numbers.

  • Page 42: Blacklist

    User Guide SIP-T26P IP Phone To import a CSV file of contact list via web user interface: Click on Contacts->Local Directory. Click Browse to select a contact list file (file format must be .csv) from your local system. Click Import CSV to import the contact list.
  • Page 43 Customizing Your Phone To access your corporate directory via phone user interface: Press Dir->Remote Phone Book. Press to select the desired remote group, and then press the Enter soft key. The phone connects to load the corporate directory, and then displays the corporate contact list on the LCD screen.

  • Page 44: Broadsoft Phonebook

    User Guide SIP-T26P IP Phone To configure the BroadSoft phonebook via phone user interface: Press Menu->Features->Broadsoft Settings Menu->Broadsoft Dir Settings. Press , or the Switch soft key to select the desired BroadSoft item from the Broadsoft Item field. Enter the parameters: display name, server address, port, username and password in the corresponding fields.
  • Page 45 Select the desired contact in the BroadSoft directory. Press the Dial soft key. The SIP-T26P IP phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history lists support to store 100 entries in all. You can check the call history, dial a call, add a contact or delete an entry from the call history list.
  • Page 46 User Guide SIP-T26P IP Phone Press to select the desired entry. Press the Option soft key, and then select Detail from the prompt list. The detailed information of the entry appears on the LCD screen. To dial a call from the call history list: Press the History soft key.

  • Page 47: Broadsoft Call Log

    Customizing Your Phone You can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list. The BroadSoft call log allows users to view and dial the stored numbers in the following lists: missed, received, and placed.
  • Page 48 User Guide SIP-T26P IP Phone To access the BroadSoft call log via phone user interface: Press Menu->History Type->Network CallLog. Select the desired call log menu, and then press the Enter soft key. The phone connects to load the BroadSoft call log, and then displays the desired call log list on the LCD screen.

  • Page 49: Headset Use

    Customizing Your Phone You can upload your custom logo which will be shown on the idle screen. To upload custom logo via web user interface: Click on Phone->Features->General Information>>. Select Custom Logo from the pull-down list of Use Logo. Click Browse to select the logo file from your local system. Click Upload to upload the file.

  • Page 50: Audio Settings

    The details will be introduced as following. The use of line keys and memory keys are almost the same. The SIP-T26P IP phone supports 10 memory keys and 3 line keys. You can assign predefined functionalities to the memory keys located on the right of the phone.
  • Page 51 Customizing Your Phone Select the desired key type from the Type field. (Optional.) Select the desired key event from the Key Type field. (Optional.) Select the desired line from the Account ID field. (Optional.) Enter the corresponding value in the Value field. (Optional.) Enter the corresponding value in the Extension field.
  • Page 52 User Guide SIP-T26P IP Phone Line You can use this key feature to accept the incoming calls, place active calls on hold or resume a held call. It performs the same as a hard line key. Type (Line) Dependencies: Account ID (the account this feature will be applied to) Usage: When receiving an incoming call, the DSS key LED flashes green: Press the DSS key to accept the incoming call.
  • Page 53 Customizing Your Phone Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group. Type (Key Event) Dependencies: Key Type (Group Pick Account ID (the account this feature will be applied to) Value (the group pickup feature code) Usage: Press the DSS key on your phone when a phone number in the group receives an incoming call.
  • Page 54 User Guide SIP-T26P IP Phone quickly. You should configure the remote phonebook in advance. For more information, refer to Remote Phonebook on page 32. Type (Key Event) Dependencies: Key Type (XML Group) PhoneBook Name (the name you want to access if the...

  • Page 55: Call Forward On

    Customizing Your Phone Conference You can use this key feature to set up a conference call. For more information, refer to Conference on page 74. Type (Key Event) Dependencies: Key Type (Conf) Value (the number you want to add to the conference) Usage: Press the DSS key during an active call to set up a conference with the number specified in the Value field.
  • Page 56 User Guide SIP-T26P IP Phone When the transfer mode on DSS key is New Call, press the DSS key to place a new  call to the number specified in the Value field. Note You can configure the transfer mode on DSS key via web user interface at the path Phone->Features->Transfer Settings.
  • Page 57 Customizing Your Phone Usage: Press the DSS key when the phone is idle to access the dialed calls list. Select an entry and press the DSS key again to redial the call. You can use this key feature to quick access the text message feature. For more information, refer to Short Message Service (SMS) on page 101.
  • Page 58 User Guide SIP-T26P IP Phone Type (Key Event) Dependencies: Key Type (Private Hold) Usage: Press the DSS key when there is an active call on the shared line. The active call is placed on private hold. Press the DSS key again to retrieve the private held call.
  • Page 59 Note You can configure the programmable keys via web user interface only. You can register one or multiple accounts on the SIP-T26P IP phone. You can also configure each line key associated with an account or configure multiple line keys associated with an account.

  • Page 60: Dial Plan

    Your phone can be configured to have a combination of lines with a single line key and lines with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T26P IP phone processes the inputs received from your phone keypad. The SIP-T26P IP phone supports the...
  • Page 61 Customizing Your Phone “91([5-7])1(x)” would match “91511”, “91618”, “91715”, etc. The “$” should be followed by the sequence number of a parenthesis. The “$” plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to the right parenthesis when there are more than one.
  • Page 62 User Guide SIP-T26P IP Phone Enter the desired line ID in the Account field or leave it blank. Click Edit to accept the change. To delete one or more replace rules via web user interface: Click on Phone->Dial Plan->Replace Rule>>.

  • Page 63: Emergency Number

    Customizing Your Phone will add the area code and dial out the number “01156789”. To configure the area code and lengths via web user interface: Click on Phone->Dial Plan->Area Code>>. Enter the desired values in the Code, Minimum Length (1-15) and Maximum Length (1-15) fields.

  • Page 64: Live Dialpad

    User Guide SIP-T26P IP Phone Click Confirm to accept the change. You can enable the live dialpad feature on the SIP-T26P IP phone, which enables the IP phone to automatically dial out the phone number without pressing any other key. You can also configure a period of time before automatically dialing out the phone number.

  • Page 65: Basic Call Features

    Basic Call Features The SIP-T26P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.

  • Page 66: Call History Management

    User Guide SIP-T26P IP Phone Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party. You can search the call history, the local contact directory or the remote phonebook and dial from the search results.
  • Page 67 55. To place multiple calls: You can have more than one call on your SIP-T26P IP phone. To place a new call during an active call, do one of the following: Press the line key. The active call is placed on hold.
  • Page 68 User Guide SIP-T26P IP Phone Answering When Not in Another Call In all cases, the active call will appear on the LCD screen showing call duration and destination. To answer a call using the handset: Pick up the handset. To answer a call using the hands-free speakerphone mode:...

  • Page 69: Auto Answer

    Basic Call Features If you are using the speakerphone, press or the Cancel soft key. Note To end a call placed on hold, you can press the Cancel soft key to end the call directly, or press the Resume soft key to resume the call before ending it. To redial the last placed call from your phone: Press twice.

  • Page 70: Auto Redial

    User Guide SIP-T26P IP Phone You can also configure auto answer via web user interface at the path Account. Note The auto answer feature is not applicable to answer another incoming call automatically when there is an active call on the phone.

  • Page 71: Call Completion

    Basic Call Features Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: Wait for a period of time or press the OK soft key to redial the phone number. The phone will retry as many times as you configured until the called party is idle.

  • Page 72: Call Return

    User Guide SIP-T26P IP Phone activated. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: Press the OK soft key to redial the number. Note The call completion feature is not available on all servers. For more information, contact your system administrator.
  • Page 73 Basic Call Features The phone LCD screen indicates that the call is on mute. To un-mute a call: Press again to un-mute the call. You can place an active call on hold. At any time, at most one active call can be in progress on your phone, other calls can be received and made while placing the original call on hold.
  • Page 74 User Guide SIP-T26P IP Phone retrieve the call. You can use the DND feature to reject the incoming calls automatically on the phone and the callers can hear a busy signal or a message depending on your server. You can enable/disable the DND feature for the phone, or you can customize the DND feature for each account or all accounts.
  • Page 75 Basic Call Features Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of the missed calls) will prompt on the LCD screen. To activate DND in the custom mode for a specific account: Press the DND soft key when the phone is idle. The LCD screen displays a list of the accounts on the phone.

  • Page 76: Call Forward

    User Guide SIP-T26P IP Phone Press the All On soft key to activate DND for all accounts. Press the Save soft key to accept the change. icon appears on the idle screen and all the line icons change to Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n"...
  • Page 77 Basic Call Features Mark the desired radio box in the Call Forward Key Mode field. Click Confirm to accept the change. Note You can configure the call forward key mode via web user interface only. To enable call forward in phone mode: Press Menu->Features->Call Forward.
  • Page 78 User Guide SIP-T26P IP Phone in the Forward to field. 3) (Optional.) Enter the always forward on code or off code respectively in the On Code or Off Code field. b.) If you select Busy Forward: 1) Press , or the Switch soft key to select Enable from the Busy field.
  • Page 79 Basic Call Features soft key. Depending on your selection: a.) If you select Always Forward, you can enable it for a specific account. 1) Press , or the Switch soft key to select Enable from the Always field. 2) Enter the destination number you want to forward all incoming calls to in the Forward to field.
  • Page 80 User Guide SIP-T26P IP Phone 3) (Optional.) Enter the busy forward on code or off code respectively in the On Code or Off Code field. You can also enable the busy forward for all accounts. After the busy forward was enabled for a specific account, do as below: 1) Press to highlight the Busy field.
  • Page 81 Basic Call Features You can also enable the no answer forward for all accounts. After the no answer forward was enabled for a specific account, do as below: 1) Press to highlight the No Answer field. 2) Press the All Lines soft key. The LCD screen prompts “Copy to All Lines?”.

  • Page 82: Dynamic Forwarding

    User Guide SIP-T26P IP Phone Press to select the desired account. Press to select Off to disable the call forward. Press the Save soft key to accept the change. Press Menu->Features->Call Forward. Press to select the desired account, then press the Enter soft key.

  • Page 83: Call Waiting

    Basic Call Features Semi-Attended Transfer: Transfer a call when receiving ringback.  Attended Transfer: Transfer a call with prior consulting.  To perform a blind transfer: Press or the Tran soft key during a call. Enter the number you want to transfer the call to. Press or the Tran soft key to complete the transfer.

  • Page 84: Conference

    The network conference feature is not available on all servers. For more information, contact your system administrator. The SIP-T26P IP phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conference and is the default method of conferencing.

  • Page 85: Network Conference

    Split soft key to split the conference call into two individual calls. To drop the conference call, press the Cancel soft key. You can use network conference feature on the SIP-T26P IP phone to conduct a conference with multiple participants.

  • Page 86: Call Park

    User Guide SIP-T26P IP Phone The active call is placed on hold. Enter the number of the second party and press , or the Send soft key. When the second party answers the call, press or the Conf soft key to add the second party to the conference.

  • Page 87: Call Pickup

    You can use call pickup feature to answer someone else’s incoming call on the phone. The SIP-T26P IP phone supports the direct call pickup and group call pickup features. Direct call pickup is used for picking up a call that is ringing at a specific phone number.
  • Page 88 User Guide SIP-T26P IP Phone Select Enabled from the pull-down list of Direct Call Pickup. Click Confirm to accept the change. To configure the direct call pickup code on a global basis via web user interface: Click on Phone->Features->Call Pickup>>.

  • Page 89: Group Call Pickup

    Basic Call Features Enter the direct call pickup code in the Direct Call Pickup Code field. Click Confirm to accept the change. To pick up a call directly: Pick up the handset. The DPickup soft key appears on the LCD screen. Press the DPickup soft key on your phone when the specific phone number receives an incoming call.
  • Page 90 User Guide SIP-T26P IP Phone Select Enabled from the pull-down list of Group Call Pickup. Click Confirm to accept the change. To configure the group call pickup code on a global basis via web user interface: Click on Phone->Features->Call Pickup>>.

  • Page 91: Anonymous Call

    Basic Call Features Enter the group call pickup code in the Group Call Pickup Code field. Click Confirm to accept the change. To pick up a call in the group: Pick up the handset. The GPickup soft key appears on the LCD screen. Press the GPickup soft key on your phone when a phone in the group receives an incoming call.

  • Page 92: Anonymous Call Rejection

    User Guide SIP-T26P IP Phone Press , or the Switch soft key to select the desired line from the Line ID field. Press , or the Switch soft key to select Enable from the Anonymous Call field. (Optional.) Enter the anonymous call on code in the Call On Code field.
  • Page 93 Basic Call Features (Optional.) Enter the anonymous call rejection off code in the Reject Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure anonymous call rejection via web user interface at the path Account->Basic>>.
  • Page 94 User Guide SIP-T26P IP Phone...

  • Page 95: Shared Line

    Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T26P IP phone. The topics include: Busy Lamp Field (BLF)  BLF List  Shared Line  Call Recording  Hot Desking  Intercom  Multicast Paging ...
  • Page 96 User Guide SIP-T26P IP Phone Enter the phone number or extension you want to monitor in the Value field. (Optional.)Enter the pickup code in the Extension field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 97 Advanced Phone Features When the monitored phone is ringing, the followings occur on the phone: The phone plays a warning tone (if enabled).  The BLF key LED flashes.  The caller ID appears on the LCD screen (if enabled). ...

  • Page 98: Call Transfer

    User Guide SIP-T26P IP Phone For more information on performing call transfer, refer to Call Transfer on page 72. Click Confirm to accept the change. You can use the BLF List feature to monitor a list of users defined by your system administrator.
  • Page 99 Advanced Phone Features Click Confirm to accept the change. Note For more information about the BLF List pickup and BLF List barge in feature, contact your system administrator You can configure the BLF List settings via the web user interface only. According to the response message from the server, the IP phone will automatically configure the BLF List keys beginning from the first unused DSS key.
  • Page 100 User Guide SIP-T26P IP Phone hold. For more line key LED indications, refer to LED Instructions on page 5. To retrieve a call placed on public hold: Do one of the following: Press again or the Resume soft key on the hold phone when there is a public held call on the shared line.
  • Page 101 LED Instructions on page 5. You can record calls by pressing a record key on the SIP-T26P IP phone. There are 2 different ways of configuring call recording and they even work differently: Record: The phone sends SIP INFO message containing a specific header to trigger ...
  • Page 102 User Guide SIP-T26P IP Phone Press , or the Switch soft key to select Key Event from the Type field. Press , or the Switch soft key to select Record from the Key Type field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 103 You can use Hot Desking on the SIP-T26P IP phone to log out the existing accounts and then log in a new account, that is, many users can share the phone resource in different time.
  • Page 104 User Guide SIP-T26P IP Phone Leave the Value field blank. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure a hot desking key via web user interface at the path Phone->DSS Keys.
  • Page 105 Press the intercom key again or the Cancel soft key to end the intercom call. By default, the SIP-T26P IP phone supports to answer an incoming intercom call automatically. The phone automatically plays a warning tone when it receives an incoming intercom call.
  • Page 106 User Guide SIP-T26P IP Phone To configure intercom features via phone user interface: Press Menu->Features->Intercom. Make the desired changes (Press to switch between different intercom features). Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 107 Advanced Phone Features You can use multicast paging to quickly and easily forward time sensitive announcements out to people within the multicast group. You can configure a multicast paging key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling.
  • Page 108 User Guide SIP-T26P IP Phone To send RTP stream: Press the multicast paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP: Port).
  • Page 109 Advanced Phone Features Paging Priority Active You can enable or disable this feature to decide how the phone handles the incoming multicast paging calls, when there is already a multicast paging call on the phone. If enabled, the phone will ignore the incoming multicast paging call with a lower priority, otherwise, the phone will play the incoming multicast RTP and place the previous multicast paging call on hold.
  • Page 110 The ACD feature on the SIP-T26P IP phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance.
  • Page 111 It is recommended you configure no more than one ACD key per phone. At any time, at most one ACD key can be in progress on your phone. You can send and receive text messages using the SIP-T26P IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text...
  • Page 112 User Guide SIP-T26P IP Phone To read a text message: Press Menu->Messages->Text Message->Inbox. Select the desired message and press the View soft key. Note If the phone prompts receiving new text messages, you can also press the View soft key to read the new messages directly.
  • Page 113 You can also delete a specific message after retrieving by pressing the Delete soft key. You can leave voice mails for someone else on the SIP-T26P IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone and the MESSAGE key LED will illuminate.

  • Page 114: Voice Mail

    User Guide SIP-T26P IP Phone To leave a voice mail: You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call. Follow the voice prompt from the system server to leave the voice mail, and then hang up after completing the voice mail.

  • Page 115: Message Waiting Indicator (Mwi)

    This is cleared when you retrieve all voice mails or delete them. For some particular servers, the MWI service is unsolicited. So the SIP-T26P IP phone just need to handle the MWI messages sent from the server. But for some servers, the MWI service is solicited.
  • Page 116 User Guide SIP-T26P IP Phone...

  • Page 117: Troubleshooting

    Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T26P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank? Ensure your phone is properly plugged into a functional AC outlet.
  • Page 118 User Guide SIP-T26P IP Phone Why does the phone not ring? Check the ringer volume on your phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 26.
  • Page 119 Troubleshooting How to reboot the phone? To reboot the IP phone via web user interface: Click on Upgrade->Basic. Click Reboot to reboot the IP phone. Note Any reboot of your phone may take a few minutes. How to reset your phone? Reset your phone when other Troubleshooting suggestions do not correct the problem.
  • Page 120 User Guide SIP-T26P IP Phone To export a PCAP Trace via web user interface: Click on Upgrade->Advanced. Click Start to begin recording signal traffic. Recreate the error to be documented in the trace. Click Stop to end recording. Click Export to open file download window, and then save the file to your local system.
  • Page 121 Troubleshooting How to make a call using SRTP? You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties participating in the call should enable SRTP . You can enable SRTP on per-account basis. To enable SRTP via web user interface: Click on Account.
  • Page 122 User Guide SIP-T26P IP Phone...

  • Page 123: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
  • Page 124 User Guide SIP-T26P IP Phone Please place no heavy objects on the device in case of damage and  deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat ...

  • Page 125: Appendix A-Time Zones

    Appendix A-Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
  • Page 126 User Guide SIP-T26P IP Phone Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga) +02:00 Lebanon(Beirut)

  • Page 127: Account Management

    Index Editing Contacts About This Guide Emergency Number Account Management Ending Calls Account Registration Adding Contacts Administrator password General Settings Anonymous Call Getting Started Anonymous Call Rejection Answering Calls Area Code Attaching Stand Hardware Component Instructions Audio Settings Headset Activation/Deactivation Auto Answer Headset Prior Auto Redial...

  • Page 128: System Customizations

    User Guide SIP-T26P IP Phone Packaging Contents Phone Initialization Phone Installation Phone Status Phone User Interface Placing Calls Placing Calls to Contacts Programmable Keys Outgoing intercom Calls Overview Receiving RTP Stream Redialing Numbers Registration Regulatory Notices Remote Phonebook Replace Rule...

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