Yealink SIP-T22 User Manual
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Yealink SIP-T22 User Manual

Yealink SIP-T22 User Manual

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  • Page 2 Copyright © 2014 YEALINK NETWORK TECHNOLOGY Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, phot ocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink SIP-T22P/SIP-T22 firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&...
  • Page 5 Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP-T22P/SIP-T22 IP phone. If this is your first time using the SIP-T22P/SIP-T22 IP phone, we recommend that you first Quick Installation Guide...
  • Page 6 User Guide for the SIP-T22P/SIP-T22 IP Phone Packaging Contents on page  Phone Status on page  Major updates have occurred to the following sections: LED Instructions on page  Backlight on page  Anonymous Call on page  Major updates have occurred to the following sections:...
  • Page 7 About This Guide Major updates have occurred to the following sections: Basic Network Settings on page  Keypad Lock on page  Contact Management on page  DSS Keys on page  Major updates have occurred to the following sections: Keypad Lock on page ...
  • Page 8 User Guide for the SIP-T22P/SIP-T22 IP Phone viii...

  • Page 9: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ........................ v Summary of Changes....................v Changes for Release 72, Guide Version 72. 25 ............v Changes for Release 72, Guide Version 72. 1 ............vi Changes for Release 71, Guide Version 71. 165 ............vi Changes for Release 71, Guide Version 71.
  • Page 10 User Guide for the SIP-T22P/SIP-T22 IP Phone Time & Date ......................19 Administrator Password ..................21 Key as Send ......................22 Keypad Lock ......................22 Audio Settings ......................25 Volume........................25 Ring Tones....................... 26 Contact Management ....................28 Directory ......................... 28 Local Directory......................
  • Page 11 Table of Contents Anonymous Call ......................94 Anonymous Call Rejection ..................95 Advanced Phone Features ..........97 Busy Lamp Field (BLF) ....................97 Call Recording ......................99 Hot Desking ......................101 Intercom........................103 Outgoing Intercom Calls ..................103 Incoming Intercom Calls ..................103 Multicast Paging .......................105 Sending RTP Stream ....................105 Receiving RTP Stream ....................107 Music on Hold ......................108...
  • Page 12 User Guide for the SIP-T22P/SIP-T22 IP Phone...

  • Page 13: Overview

     LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T22P/SIP-T22 IP phone are the LCD screen and the keypad.
  • Page 14 User Guide SIP-T22P/SIP-T22 IP Phone Hardware component instructions of the SIP-T22P/SIP-T22 IP phone are: It e m De s cript ion Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information — caller ID, call duration ①...
  • Page 15 Overview Icons appearing on the LCD screen are described in the following table: Icon De s cript ion Network is unavailable Private line registers successfully Register failed Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode...
  • Page 16 User Guide SIP-T22P/SIP-T22 IP Phone Icon De s cript ion Keypad Lock Received Calls Placed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped P ower Indicator LED...

  • Page 17: Phone User Interface

    The above intro duces the de fault LED status. The statuses o f the power indicator LED an d BLF key are configurable via web user interface. For more information, refer to Yealink_SIP-T2xP_and_SIP-T19P_IP_Phone_Family_Administrator_Guide Two ways to customize configurations of your SIP-T22P/SIP-T22 IP phone: The user interface on the IP phone. ...

  • Page 18: Web User Interface

    User Guide SIP-T22P/SIP-T22 IP Phone address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on your PC. The default administrator user name and password are both “admin” (case-sensitive). The options you can use to customize the IP phone via phone user interface and/or via...
  • Page 19 Overview O pt ions P hone User Interface We b User Interf ace --Call Transfer √ --Call Waiting √ --Conference --Call Park √ --Call Pickup √ --Anonymous Call √ --Anonymous Call Rejection √ A dv anced Phone Features --Busy Lamp Field (BLF) √...
  • Page 20 User Guide SIP-T22P/SIP-T22 IP Phone The following table shows documentations available for the SIP-T22P/SIP-T22 IP phone. Name Cont e nt s W here found L anguage Quick Installation Basic setup of the In the English Guide phone package Quick Reference...

  • Page 21: Getting Started

     Registration  Idle Screen  If you require additional information or assistance with your new phone, contact your system administrator. The following components are included in your SIP-T22P/SIP-T22 IP phone package: SIP-T22P/SIP-T22 IP phone  P hone Stand ...
  • Page 22 User Guide SIP-T22P/SIP-T22 IP Phone Power Adapter (Optional)  Handset & Handset Cord  Et hernet Cable  Q uick Installation Guide & Quick Reference Guide  Check the list before installation. If you find anything missing, contact your system administrator.
  • Page 23 You have two options for power and network connections. Your system administrator will advise you which one to use. AC power  Power over Ethernet (PoE)  PoE is not applicable to the SIP-T22 IP phone. A power adapter should be purchased Not e separately to power it on.

  • Page 24: Power Over Ethernet

    With the included or a regular Ethernet cable, the SIP-T22P IP phone can be powered from a PoE-compliant switch or hub. PoE is not applicable to the SIP-T22 IP phone. To connect the PoE for t he SIP-T22P IP phone: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.
  • Page 25 Getting Started After your phone is powered on, the system boots up and performs the following steps: A utomatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays “Initializing, Please wait…” during this process. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by...
  • Page 26 User Guide SIP-T22P/SIP-T22 IP Phone Enter the IP address in the browser’s address bar, and then press Ent er. Enter the user name (admin) and password (admin) in the login page. Click Conf irm to login. The phone status is displayed on the first page of the web user interface.
  • Page 27 Getting Started Press to select IP v4, IPv6 or IP v4 & IPv6 from the IP Mode field. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a static IPv4 address via phone user interface: Press Me nu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN Port .
  • Page 28 User Guide SIP-T22P/SIP-T22 IP Phone will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password. To configure PPPoE via phone user interface: Press Me nu->Settings->Advanced Settings (password: admin) ->Ne t work->WAN Port .

  • Page 29: General Settings

    Customizing Your Phone You can customize your SIP-T22P/SIP-T22 IP phone by personally configuring certain settings, for example, backlight, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers.
  • Page 30 User Guide SIP-T22P/SIP-T22 IP Phone Select the desired type from the pull-down list of Backlight Time (seconds). Click Conf irm to accept the change. Not e Backlight is configurable via web user interface only. The default language of the phone user interface is English. The phone will detect and use the same language as which of your web browser for the web user interface.
  • Page 31 Customizing Your Phone 3 . Press the Save soft key to accept the change. Text displayed on the LCD screen will change to the selected language. To change the language for the web user interface: Click on Se t tings->Preference. Select the desired language from the pull-down list of L anguage.
  • Page 32 User Guide SIP-T22P/SIP-T22 IP Phone Press , or the Switch soft key to select the desired value from the D ST field. Press the Save soft key to accept the change or the Back soft key to cancel. Not e...
  • Page 33 Customizing Your Phone The date formats you need to know: Dat e F ormat Ex ample (2013-1-16) WWW MMM DD Wed Jan 16 DD-MMM-YY 16- Jan-13 YYYY-MM-DD 2013-01-16 DD/MM/YYYY 16/01/2013 MM/DD/YY 01/16/13 DD MMM YYYY 16 Jan 2013 WWW DD MMM Wed 16 Jan Time and date is configurable via web user interface at the path Settings->Time &...
  • Page 34 User Guide SIP-T22P/SIP-T22 IP Phone You can set the “#” or “*” to perform as a send key while dialing. To configure key as send via phone user interface: Press Me nu->Features->Key as Send. Press , or the Switch soft key to select # or * from the Ke y as Send field, or select Dis able to disable this feature.
  • Page 35 Customizing Your Phone To activate the keypad lock via phone user interface: Press Me nu->Settings->Advanced Settings (password: admin) ->P hone Se ttings->Keypad Lock. Press , or the Switch soft key to select the desired type from the Keypad L ock field. Press the Save soft key to accept the change.
  • Page 36 User Guide SIP-T22P/SIP-T22 IP Phone Click Conf irm to accept the change. Not e The default interval is 0 secon d, th at i s, yo u need to long press to lock the keypad. The interval of automatic keypad lock is configurable via web user interface only.
  • Page 37 Customizing Your Phone To deactivate the keypad lock via phone user interface: Press Me nu->Settings->Advanced Settings (password: admin) ->P hone Se ttings->Keypad Lock. Press , or the Switch soft key to select Dis able from Keypad Lock field. Press the Save soft key to accept the change. Keypad lock is configurable via web user interface at the path F e atures->Phone Lock.
  • Page 38 User Guide SIP-T22P/SIP-T22 IP Phone To adjust the volume when the phone is during a call: Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish different accounts registered on your phone, or to distinguish your phone from your neighbor’s.
  • Page 39 Customizing Your Phone Select the desired ring tone from the pull-down list of Ring Type. If Common is selected, this account will use the ring tone selected for the phone . Refer to the above instruction. Click Conf irm to accept the change. Not e A ring tone for the account is configurable via web user interface only.
  • Page 40 User Guide SIP-T22P/SIP-T22 IP Phone Click Browse to locate a ring tone file (file format must be *.wav) from your local system. Click Upload to upload the file. Not e All custom ring tone files must be within 100KB. Custom ring tones for your phone can be uploaded via web user interface only.
  • Page 41 Customizing Your Phone To remove a list from the Enabled column, select the desired list and then click To adjust the display order of list, select the desired list and then click The LCD screen displays the list(s) in the adjusted order. Click Conf irm to accept the change.
  • Page 42 User Guide SIP-T22P/SIP-T22 IP Phone number from the local directory. To add a group to t he local directory: Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the by default.
  • Page 43 Customizing Your Phone The IP phone enters the local directory directly as there is only Local Directory in the by default. directory If Local Directory is removed from the , press Me nu-> ->Local directory Directo ry Directory to enter the local directory. Select the desired group (e.g., Test).

  • Page 44: Adding Contacts Manually

    User Guide SIP-T22P/SIP-T22 IP Phone Press the O ption soft key, and then select De lete from the prompt list. The LCD screen prompts “Delete selected group?”. Press the O K soft key to confirm the deletion or the Cancel soft key to cancel.
  • Page 45 Customizing Your Phone Enter the name and the office, mobile or other numbers in the corresponding fields. Press , or the Switch soft key to select the desired account from the A ccount field. If A ut o is selected, the phone will use the first available account when placing calls to the contact from the local directory.
  • Page 46 User Guide SIP-T22P/SIP-T22 IP Phone enter remote phone book. Press to select the desired contact. Press the O ption soft key, and then select A dd t o Contacts from the prompt list. Press the Save soft key to save the contact in the local directory.
  • Page 47 Customizing Your Phone To delete a contact from the local directory: Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the by default. directory If Local Directory is removed from the , press Me nu->Directory->Local directory Directory to enter the local directory.
  • Page 48 User Guide SIP-T22P/SIP-T22 IP Phone If Local Directory is removed from the , press Me nu->Directory->Local directory Directory to enter the local directory. Press the Enter soft key. If the groups have been added to the local directory, select the desired group and then press the Enter soft key.
  • Page 49 Customizing Your Phone appear on the LCD screen. You can dial from the result list. You can search for a contact in your desired lists when the phone is in the dialing screen. The lists may contain Local Directory, History, Remote Phone Book and LDAP . To configure search source list in dialing via web user interface: Click on Directory->Setting.
  • Page 50 User Guide SIP-T22P/SIP-T22 IP Phone The contacts in the enabled search source lists whose name or phone number matches the characters entered will appear on the LCD screen. You can press to scroll to the desired contact and then place a call to the contact.
  • Page 51 Customizing Your Phone Click Browse to locate a contact list file (file format must be *.csv) from your local system. (Optional.) Check the Show Title checkbox. It will prevent importing the title of the contact information which is located in the first line of the CSV file.
  • Page 52 User Guide SIP-T22P/SIP-T22 IP Phone To add a contact to the blacklist manually: Press Me nu->Directory->Blacklist. Press the A dd soft key. Enter the name and the office, mobile or other numbers in the corresponding fields. Press , or the Switch soft key to select the desired account from the A ccount field.
  • Page 53 Customizing Your Phone Press the O ption soft key and then select A dd to Blacklist from the prompt list. The LCD screen prompts "Move selected to blacklist?". Press the O K soft key to confirm the setting. For operating instructions on adding, editing, deleting, placing calls to and/or searching for contacts in the blacklist, refer to the operating instructions of Local Directory on page...
  • Page 54 User Guide SIP-T22P/SIP-T22 IP Phone To access your corporate directory v ia phone user interface: Press Me nu->Directory->Remote P hone Book. If Remote Phone Book is added to the , press Dir->Remote Phone Book to directory enter remote phone book.
  • Page 55 The default value is 21600 seconds. Click Conf irm to accept the change. The SIP-T22P/SIP-T22 IP phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Call history lists support 100 entries in all. You can view the call history, place a call, add a contact or delete an entry from the call history list.
  • Page 56 User Guide SIP-T22P/SIP-T22 IP Phone Press , or the Switch soft key to select Enable from the His tory Record field. Press the Save soft key to accept the change or the Back soft key to cancel. To v iew the call history: Press the History soft key.
  • Page 57 Customizing Your Phone Calls and F orwarded Calls. Press to select the desired entry. Press the De lete soft key. To delete all entries from the call history list: Press the History soft key. Press to switch between A ll Calls, Placed Calls, Re ceived Calls, Missed Calls and F orwarded Calls.
  • Page 58 User Guide SIP-T22P/SIP-T22 IP Phone Click Browse to select the logo file from your local system. Click Upload to upload the file. Click Conf irm to accept the change. Not e The logo file format must be *.dob, contact your system administrator for more information.
  • Page 59 Customizing Your Phone Select Enabled from the pull-down list of He adset Prior. Click Conf irm to accept the change. To activate the headset mode: Physically connect the headset. Press to activate the headset mode. Not e If headset prior is enabled, the headset mode will not be deactivated until you press the H EADSET key again.
  • Page 60 Two types of DSS keys: Line Keys and Programmable Keys. The details will be introduced in the following. The SIP-T22P/SIP-T22 IP phone supports 3 line keys. You can assign predefined functionalities to the line keys to have quick access to features such as call return and voice mail.
  • Page 61 Customizing Your Phone (Optional.) Enter the corresponding value in the Value field. (Optional.) Enter the corresponding value in the Ex tension field. Press the Save soft key to accept the change or the Back soft key to cancel. Line key is configurable via web user interface at the path DSSKey->Line Key. Not e When the phone is idle, you can also long pre ss the line key to confi gure i t directly on the phone.
  • Page 62 User Guide SIP-T22P/SIP-T22 IP Phone Value (the number you want to dial out) Us age: Press the DSS key to dial out the number specified in the Value field, using the account selected from the A ccount ID field. Voice Mail You can use this key feature to connect voice mail quickly.
  • Page 63 Customizing Your Phone Usage: Press the DSS key during an active call to send the key sequence specified in the Value field. Not e DTMF sequence only contains "0-9", "*", "#" and "A-D". P refix You can use this key feature to add a specified prefix number before the dialed number. Type (Key Event) De pendencies: Ke y Type (Prefix)
  • Page 64 User Guide SIP-T22P/SIP-T22 IP Phone Us age: Press the DSS key to access the XML browser specified in the Value field. L DAP You can use this key feature to access the LDAP search interface quickly. Type (Key Event) De pendencies:...
  • Page 65 Customizing Your Phone mode on DSS key when there is an active call on the phone . De pendencies: Type (Key Event) Ke y Type (Tran) Value (the number you want to transfer to) Us age: When the transfer mode on DSS key is Blind Transfer, press the DSS key to complete ...
  • Page 66 User Guide SIP-T22P/SIP-T22 IP Phone Activate or deactivate DND for one or all accounts. Not e When DND is activated, the incoming calls will be rejected automatically. You can use this key feature to quick access text message. For more information, refer to Short Message Service (SMS) on page 111.
  • Page 67 Customizing Your Phone Type (Keypad Lock) De pendencies: Us age: Press the DSS key to immediately lock the keypad of your phone instead of long pressing Directory You can use this key feature to easily access frequently used lists. For more information, refer to Directory on page 28.
  • Page 68 User Guide SIP-T22P/SIP-T22 IP Phone You can register one or multiple accounts on the SIP-T22P/SIP-T22 IP phone. You can also configure each line key to associate with an account or configure multiple line keys to associate with an account. To register an account via phone user interface: Press Me nu->Settings->Advanced Settings (password: admin) ->A ccounts.
  • Page 69 Customizing Your Phone Dial plan is a string of characters that governs the way your SIP-T22P/SIP-T22 IP phone processes the inputs received from your phone keypad. The SIP-T22P/SIP-T22 IP phone supports the following dial plan features: Replace Rule  Dial-now ...
  • Page 70 User Guide SIP-T22P/SIP-T22 IP Phone Enter the string (e.g., 1) in the P refix field. Enter the string (e.g., 1234) in the Re place field. Enter the desired line ID in the A ccount field or leave it blank. Click A dd to add the replace rule.
  • Page 71 Customizing Your Phone You can configure one or more dial-now rules (up to 100) on your phone. When the dialed out number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as “2xx”, then any entered three-digit string beginning with 2 will be dialed out automatically on the phone.
  • Page 72 User Guide SIP-T22P/SIP-T22 IP Phone Enter the time within 1-14 (in seconds) in the Time-Out for Dial-Now Rule field. Click Conf irm to accept the change. Not e Delay time for dial-now rule is configurable via web user interface only.
  • Page 73 Customizing Your Phone Enter the desired line ID in the A ccount field or leave it blank. For more information on the valid values of A ccount field, refer to Replace Rule page 57. Click Conf irm to accept the change. Not e The default values of minimum and maximum length are 1 and 15 respectively.
  • Page 74 User Guide SIP-T22P/SIP-T22 IP Phone Enter the desired line ID in the A ccount field or leave it blank. For more information on the valid values of A ccount field, refer to Replace Rule page 57. Click Conf irm to add the block out number.

  • Page 75: Live Dialpad

    Not e Emergency number is configurable via web user interface only. You can enable live dialpad on the SIP-T22P/SIP-T22 IP phone, which enables the IP phone to automatically dial out phone numbers without pressing any other key. You can also configure a delay, where the phone will dial out the hotline number automatically after the specified period of time.

  • Page 76: Hotline

    User Guide SIP-T22P/SIP-T22 IP Phone Enter the desired delay time in the Int er Digit Time (1~14s) field. The default delay time is 4s. Click Conf irm to accept the change. Not e Live dialpad is configurable via web user interface only.

  • Page 77: Anonymous Call

    Basic Call Features The SIP-T22P/SIP-T22 IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 78 User Guide SIP-T22P/SIP-T22 IP Phone Using the speakerphone  Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book.
  • Page 79 46. To place multiple calls: You can have more than one call on your SIP-T22P/SIP-T22 IP phone. To place a new call during an active call, do one of the following: Press the line key. The active call is placed on hold.
  • Page 80 User Guide SIP-T22P/SIP-T22 IP Phone A nswering When Not in Another Call Call duration and destination will always appear on the LCD screen for the active call. To answer a call using the handset: Pick up the handset. To answer a call using the hands-free speakerphone mode:...
  • Page 81 Basic Call Features If you are using the speakerphone, press or the Cancel soft key. To end a call pl aced on hold, yo u can press the Can cel soft key to end the call directly, or Not e press the Re sume soft key to resume the call before ending it.
  • Page 82 User Guide SIP-T22P/SIP-T22 IP Phone Click Conf irm to accept the change. Not e Recent call in dialing is configurable via web user interface only. To v iew placed calls list when the phone is in the pre-dialing screen: Pick up the handset, press the speakerphone or press the line key.
  • Page 83 Basic Call Features Auto answer is configurable via web user interface at the path A ccount->Basic. Not e Auto answer is only applicable when there is no other call in progress on the phone . You can enable auto redial to redial the phone number automatically when the called party is busy.
  • Page 84 User Guide SIP-T22P/SIP-T22 IP Phone Press the O K soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: Wait for a period of time or press the O K soft key to redial the phone number.
  • Page 85 Basic Call Features activated. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: Press the O K soft key to redial the number. Not e Call completion is not available on all servers. For more information, contact your system administrator.
  • Page 86 User Guide SIP-T22P/SIP-T22 IP Phone The LCD screen indicates that the call is on mute. To un-mute a call: Press again to un-mute the call. You can place an active call on hold. Only one active call can be in progress at any time.
  • Page 87 Basic Call Features is the second call out of three calls. If multiple calls are placed on hold on more than one line key, you can view call details by pressing the corresponding line key, and then press the Re s ume soft key to retrieve the call.
  • Page 88 User Guide SIP-T22P/SIP-T22 IP Phone To activate DND in phone mode: Press the DND soft key when the phone is idle. icon on the idle screen indicates that DND is enabled. Incoming calls will be rejected automatically and "n Ne w Missed Call(s)" ("n"...
  • Page 89 Basic Call Features The LCD screen displays a list of the accounts on the phone. Press the A ll On soft key to activate DND for all accounts. Press the Save soft key to accept the change. icon appears on the idle screen and all line icons change to Incoming calls will be rejected automatically and "n Ne w Missed Call(s)"...

  • Page 90: Static Forwarding

    User Guide SIP-T22P/SIP-T22 IP Phone Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. Click Conf irm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND A uthorized Numbers field.
  • Page 91 Basic Call Features forward for each or all accounts. Two call forward modes: P hone (default): Call forward is effective for the phone system.  Custom: Call forward can be configured for each or all accounts.  To configure the call forward mode via web user interface: Click on F e atures->Forward &...
  • Page 92 User Guide SIP-T22P/SIP-T22 IP Phone Depending on your selection: a.) If you select A lways Forward: 1) Press , or the Switch soft key to select Enable from the A lways field. 2) Enter the destination number you want to forward incoming calls to in the F orward To field.
  • Page 93 Basic Call Features before forwarding from the A f ter Ring Time field. The default ring time is 12 seconds. 4) (Optional.) Enter the no answer forward on code and off code respectively in the O n Code and O ff Code field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 94 User Guide SIP-T22P/SIP-T22 IP Phone b.) If you select Bus y Forward, you can enable it for a specific account. 1) Press , or the Switch soft key to select Enable from the Busy field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the F orward To field.
  • Page 95 Basic Call Features 4) (Optional.) Enter the no answer forward on code and off code respectively in the O n Code and O ff Code field. You can also enable no answer forward for all accounts. After no answer forward was enabled for a specific account, do the following: 1) Press to select the No A nswer field.

  • Page 96: Dynamic Forwarding

    User Guide SIP-T22P/SIP-T22 IP Phone Press the Save soft key to accept the change. To disable call forward in custom mode for a specific account: Press Me nu->Features->Call Forward or press when the phone is idle. Press to select the desired account, then press the Enter soft key.
  • Page 97 Basic Call Features Do one of the following: Enter the number you want to transfer the call to. Press the Dir soft key, and then select L ocal Directory. Select the desired group, and search for the contact (Directory should be configured in advance. Refer to Directory on page for more information.).
  • Page 98 Network conference is not available on all servers. For more information, contact your Not e system administrator. The SIP-T22P/SIP-T22 IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference.
  • Page 99 To drop the conference call, press the Cancel soft key. You can use network conference on the SIP-T22P/SIP-T22 IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.
  • Page 100 User Guide SIP-T22P/SIP-T22 IP Phone Click on A dv anced. Select Ne t work Conference from the pull-down list of Conference Type. Enter the conference URI (e.g., conference@example.com) in the Conference URI field. Click Conf irm to accept the change.
  • Page 101 Basic Call Features You can use call park to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the call park key on the phone. If the call is parked successfully, the response is either a voice prompt confirming that the call was parked, or a visible prompt on the LCD screen.

  • Page 102: Directed Call Pickup

    You can use call pickup to answer someone else’s incoming call on the phone. The SIP-T22P/SIP-T22 IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a specific phone number. Group call pickup is used for picking up a call that is ringing at any phone number in the group.
  • Page 103 Basic Call Features Enter the directed call pickup code in the Directed Call Pickup Code field. Click Conf irm to accept the change. To configure the directed call pickup code on a per-line basis v ia web user interface: Click on A ccount. Select the desired account from the pull-down list of A ccount.

  • Page 104: Group Call Pickup

    User Guide SIP-T22P/SIP-T22 IP Phone To pick up a call directly: Pick up the handset. The D P ickup soft key appears on the LCD screen. Press the DP ickup soft key on your phone when a phone receives an incoming call.
  • Page 105 Basic Call Features Enter the group call pickup code in the G roup Call Pickup Code field. Click Conf irm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: Click on A ccount. Select the desired account from the pull-down list of A ccount.
  • Page 106 User Guide SIP-T22P/SIP-T22 IP Phone To pick up a call in the group: Pick up the handset. The G P ickup soft key appears on the LCD screen. Press the G P ickup soft key on your phone when a phone in the group receives an incoming call.
  • Page 107 Basic Call Features Press to select Enable from the Se nd Anonymous field. (Optional.) Press to select the desired value from the A nonymous Code field. (Optional.) Enter the anonymous call on code and off code respectively in the Call O n Code and Call Off Code field.
  • Page 108 User Guide SIP-T22P/SIP-T22 IP Phone Press , or the Switch soft key to select Enable from the A non Rejection field. (Optional.) Enter the anonymous call rejection on code and off code respectively in the Re ject On Code and Re ject Off Code field.

  • Page 109: Advanced Phone Features

    Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T22P/SIP-T22 IP phone. Topics include: Busy Lamp Field (BLF)  Call Recording  Hot Desking  Intercom  Multicast Paging  Music on Hold  Automatic Call Distribution (ACD) ...
  • Page 110 User Guide SIP-T22P/SIP-T22 IP Phone Press , or the Switch soft key to select the desired account from the A ccount ID field. Enter the phone number or extension you want to monitor in the Value field. (Optional.) Enter the pickup code in the Ex tension field.
  • Page 111 DSS key, refer to transfer in the DSS Keys section on page 48. You can record calls by pressing a record key on the phone. The SIP-T22P/SIP-T22 IP phone supports record and URL record. Two ways of call recording: Re cord: The phone sends SIP INFO message containing a specific header “Record:...
  • Page 112 User Guide SIP-T22P/SIP-T22 IP Phone Press , or the Switch soft key to select Re cord from the Ke y Type field. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a URL record key via phone user interface: Press Me nu->Features->DSS Keys.
  • Page 113 You can use hot desking on the SIP-T22P/SIP-T22 IP phone to log out of the existing accounts and then log into a new account, that is, many users can share the phone resource in different time.
  • Page 114 User Guide SIP-T22P/SIP-T22 IP Phone Press , or the Switch soft key to select Hot Desking from the Ke y Type field. Press the Save soft key to accept the change or the Back soft key to cancel. Hot desking key is configurable via web user interface at the path DSSKey->Line Key.
  • Page 115 Press the intercom key again or the Cancel soft key to end the intercom call. The SIP-T22P/SIP-T22 IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call.
  • Page 116 User Guide SIP-T22P/SIP-T22 IP Phone phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold. Intercom features you need to know: Int ercom Feature De s cript ion...
  • Page 117 Advanced Phone Features Mute is disabled, the microphone works for intercom calls. Intercom Mute is disabled by default. Int ercom Tone You can enable or disable the phone to play a warning tone when receiving an intercom call. If Intercom Tone is enabled, the phone plays a warning tone before answering the intercom call.
  • Page 118 User Guide SIP-T22P/SIP-T22 IP Phone The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. Press the Save soft key to accept the change or the Back soft key to cancel. Multicast paging key is configurable via web user interface at the path D SSKey->Line Ke y.
  • Page 119 Advanced Phone Features involved. The multicast paging key LED illuminates solid green. The following figure shows a multicast RTP session on the phone: Press the Hold soft key to place the current multicast RTP session on hold. Press the Cancel soft key to cancel the multicast RTP session. Not e Multicast RTP is one way only from sender to the multicast address(es) (receiver).
  • Page 120 User Guide SIP-T22P/SIP-T22 IP Phone To configure multicast listening addresses via web user interface: Click on Directory->Multicast IP. Select the desired value from the pull-down list of Paging Barge. Select the desired value from the pull-down list of Paging Priority A ctive.
  • Page 121 ACD on the SIP-T22P/SIP-T22 IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users. To use this feature, you should configure an ACD key in advance.
  • Page 122 User Guide SIP-T22P/SIP-T22 IP Phone To configure an ACD key via phone user interface: Press Me nu->Features->DSS Keys. Select the desired DSS key. Press , or the Switch soft key to select A CD from the Ty pe field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 123 Advanced Phone Features You can send and receive text messages using the SIP-T22P/SIP-T22 IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone, and the LCD screen will prompt receiving new text messages with the number of waiting messages (example: 1 New Text Message(s)) and a flashing icon.
  • Page 124 User Guide SIP-T22P/SIP-T22 IP Phone mode. Press the Se nd soft key after completing the content. (Optional.) Press , or the Switch soft key to select the desired account from the F rom field. Enter the number you want to send the message to in the To field.

  • Page 125: Voice Mail

    You can also delete a specific message after retrieving by pressing the De l ete soft key. You can leave voice mails for someone else on the SIP-T22P/SIP-T22 IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning t one and the MESSAGE key LED will illuminate and the LCD screen will display a flashing icon.

  • Page 126: Message Waiting Indicator (Mwi)

    Select an account and then press the Connect soft key to listen to voice mails. The SIP-T22P/SIP-T22 IP phone supports MWI when receiving a new voice message. If someone leaves you a voice mail, you will receive a message waiting indicator. MWI...
  • Page 127 The MWI service is unsolicited for some servers, so the SIP-T22P/SIP-T22 IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T22P/SIP-T22 IP phone must enable subscription for MWI.
  • Page 128 User Guide SIP-T22P/SIP-T22 IP Phone Enter the period time in the MW I Subscription Period (Seconds) field. Click Conf irm to accept the change. To e nable Subscribe MWI to Voice Mail via web user interface: Click on A ccount.
  • Page 129 Advanced Phone Features Click Conf irm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Not e MWI subscription is configurable via web user interface only.
  • Page 130 User Guide SIP-T22P/SIP-T22 IP Phone...

  • Page 131: Troubleshooting

    Troubleshooting This chapter provides general troubleshooting information t o help to solve the problems you might encounter when using your SIP-T22P/SIP-T22 IP phone. If you require additional information or assistance with your new phone, contact your system administrator. W hy is t he LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet.
  • Page 132 User Guide SIP-T22P/SIP-T22 IP Phone How t o obtain the MAC address of a phone when the phone is not powered on? Three ways you can obtain the MAC address of a phone: You can ask your supplier for shipping information sheet which includes MAC ...
  • Page 133 Troubleshooting Activation/Deactivation on page 46. Check that the headset volume is adjusted to an appropriate level. Refer to Volume  on page 25. W hat will happen if I connect both PoE cable and power adapter? Which has t he priority? The phones manufactured before February 2010 use the power adapter preferentially, otherwise the phones use PoE preferentially.
  • Page 134 User Guide SIP-T22P/SIP-T22 IP Phone Enter the desired time (in seconds) in the P lay Hold Tone Delay field. Click Conf irm to accept the change. W hy can’t I send a SMS to any other phone? depends on support from a SIP server.
  • Page 135 Troubleshooting Click Conf irm to accept the change. Not e If logging in the web user interface of the phone with the user credential, you need to enter the current user password in the O l d Password field. User password is configurable via web user interface only. How t o make a call using SRTP? You can enable SRTP to encrypt the audio stream(s) of phone calls.
  • Page 136 User Guide SIP-T22P/SIP-T22 IP Phone How t o reboot the phone? To reboot the phone via web user interface: Click on Se t tings->Upgrade. Click Re boot to reboot the phone. Not e Any reboot of the phone may take a few minutes.
  • Page 137 Troubleshooting Click Ex port to open file download window, and then save the file to your local system. How t o export system log? We may need you to provide a system log to help analyze your problem. To e xport a system log via web user interface: Click on Se t tings->Configuration.
  • Page 138 User Guide SIP-T22P/SIP-T22 IP Phone You can also export the system log to a syslog server. Contact your system administrator for more information. Not e It is recommended you reset the system log level to 3 after you have the syslog file provided.
  • Page 139 Troubleshooting Click Browse to locate the firmware from your local system. Click Upgrade to upgrade the firmware. The web user interface prompts “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!”. Click O K to confirm upgrading.
  • Page 140 User Guide SIP-T22P/SIP-T22 IP Phone Press the O K soft key. The LCD screen prompts “Resetting…Please Wait!”. The LCD screen prompts “Initializing Please wait…”. The phone will be reset to factory sucessfully after startup. Not e Reset of your phone may take a few minutes. Do not power off until the phone starts up...

  • Page 141: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
  • Page 142 User Guide SIP-T22P/SIP-T22 IP Phone Please place no heavy objects on the device in case of damage and  deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat ...

  • Page 143: Appendix A-Time Zones

    Appendix A-Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
  • Page 144 User Guide SIP-T22P/SIP-T22 IP Phone Time Zone Time Zone Name +01:00 Germany(Berlin) +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga)

  • Page 145: Index

    Index Do Not Disturb (DND) About This Guide Documentations Account Management DSS Keys Account Registration Dual Headset Adding Contacts Adding Groups Administrator password Anonymous Call Editing Contacts Anonymous Call Rejection Editing Groups Answering Calls Emergency Number Area Code Ending Calls Attaching Stand Audio Settings Auto Answer...
  • Page 146 User Guide SIP-T22P/SIP-T22 IP Phone Messages Message Waiting Indicator Warranty Multicast Paging Web User Interface Music on Hold WEEE Warning Network Conference Network Connection No answer Forward Outgoing Intercom Calls Overview Packaging Contents Phone Initialization Phone Installation Phone Status Phone User Interface...

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