Yealink SIP-T22P User Manual
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Yealink SIP-T22P User Manual

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  • Page 2 Copyright © 2013 YEALINK NETWORK TECHNOLOGY Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink SIP-T22P firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
  • Page 5 Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP-T22P IP phone. If this is your first time using the SIP-T22P IP phone, we recommend that you first refer to Quick Installation Guide...
  • Page 6 User Guide for the SIP-T22P IP Phone Remote Phone Book on page  Anonymous Call on page  Troubleshooting on page  Major updates have occurred to the following sections: Phone Status on page  Call Transfer on page ...
  • Page 7 About This Guide Busy Lamp Field (BLF) on page ...
  • Page 8 User Guide for the SIP-T22P IP Phone viii...

  • Page 9: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ......................... v Summary of Changes ......................v Changes for Release 71, Guide Version 71.140 ............v Changes for Release 71, Guide Version 71.125 ............vi Changes for Release 71, Guide Version 71.120 ............vi Changes for Release 71, Guide Version 71.110 ............
  • Page 10 User Guide for the SIP-T22P IP Phone Keypad Lock ........................22 Audio Settings ........................25 Volume ..........................25 Ring Tones ........................26 Contact Management ....................... 28 Directory........................... 28 Local Directory ........................ 29 Blacklist ..........................39 Remote Phone Book ......................41 Call History Management ....................
  • Page 11 Table of Contents Advanced Phone Features ............. 97 Busy Lamp Field (BLF) ....................... 97 Call Recording ........................99 Hot Desking ........................101 Intercom ..........................103 Outgoing Intercom Calls ....................103 Incoming Intercom Calls ....................103 Multicast Paging ....................... 105 Sending RTP Stream ..................... 105 Receiving RTP Stream ....................
  • Page 12 User Guide for the SIP-T22P IP Phone...

  • Page 13: Overview

     LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T22P IP phone are the LCD screen and the keypad.
  • Page 14 User Guide SIP-T22P IP Phone Hardware component instructions of the SIP-T22P IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information — caller ID, call duration ① LCD Screen •...
  • Page 15 Overview Icons appearing on the LCD screen are described in the following table: Icon Description Network is unavailable Private line registers successfully Registration failed Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi-lingual uppercase and lowercase...
  • Page 16 User Guide SIP-T22P IP Phone Icon Description Keypad Lock Received Calls Placed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped...

  • Page 17: User Interfaces

    Slow flashing green The monitored user is busy. The monitored user does not exist. Two ways to customize configurations of your SIP-T22P IP phone: The user interface on the IP phone.  The user interface in a web browser on your PC.

  • Page 18: Phone User Interface

    User Guide SIP-T22P IP Phone You can customize your phone by pressing the Menu soft key to access the phone user interface. The Advanced Settings option is only accessible to the administrator, and the default administrator password is “admin” (case-sensitive). For more information on...

  • Page 19: Advanced Phone Features

    Overview Options Phone User Interface Web User Interface --DSS Keys √ --Account Registration √ --Dial Plan --Emergency Number --Live Dialpad --Hotline √ Basic Call Features --Recent Call In Dialing --Auto Answer √ --Auto Redial √ --Call Completion √ --Call Return √...

  • Page 20: Documentations

    --STUN Server √ Note The table above lists most of the feature options. Please refer to the relevant sections for more information. The following table shows documentations available for the SIP-T22P IP phone. Name Contents Where found Format/Language Quick Installation...

  • Page 21: Getting Started

    Basic Network Settings  Registration  Idle Screen  If you require additional information or assistance with your new phone, contact your system administrator. The following components are included in your SIP-T22P IP phone package: SIP-T22P IP phone  Phone Stand ...
  • Page 22 User Guide SIP-T22P IP Phone Power Adapter  Handset & Handset Cord  Ethernet Cable  Quick Installation Guide & Quick Reference Guide  CD-ROM  Check the list before installation. If you find anything missing, contact your system administrator.
  • Page 23 Getting Started If your phone is already installed, proceed to Phone Initialization on page 13. This section introduces how to install the phone: 1) Attach the stand 2) Connect the handset and optional headset 3) Connect the network and power 1) Attach the stand a) Desk Mount Method: b) Wall Mount Method:...

  • Page 24: Power Over Ethernet

    Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port. Power over Ethernet With the included or a regular Ethernet cable, the SIP-T22P IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub.

  • Page 25: Phone Initialization

    Getting Started After your phone is powered on, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays “Initializing, Please wait…” during this process. DHCP (Dynamic Host Configuration Protocol) The phone attempts to contact a DHCP server in your network to obtain valid network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by...
  • Page 26 User Guide SIP-T22P IP Phone Enter the user name (admin) and password (admin) in the login page. Click Confirm to login. The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually.
  • Page 27 Getting Started Press to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a static IPv4 address via phone user interface: Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port->IPv4->Static IP Client.

  • Page 28: Idle Screen

    User Guide SIP-T22P IP Phone To configure PPPoE via phone user interface: Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port->IPv4->PPPoE IP Client. Enter the user name and password in the corresponding fields. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 29: Customizing Your Phone

    Customizing Your Phone You can customize your SIP-T22P IP phone by personally configuring certain settings, for example, backlight, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers.

  • Page 30: Language

    User Guide SIP-T22P IP Phone Select the desired type from the pull-down list of Backlight Time (seconds). Click Confirm to accept the change. Note Backlight is configurable via web user interface only. The default language of the phone user interface is English. The phone will detect and use the same language as which of your web browser for the web user interface.

  • Page 31: Time & Date

    Customizing Your Phone 3. Press the Save soft key to accept the change. Text displayed on the LCD screen will change to the selected language. To change the language for the web user interface: Click on Settings->Preference. Select the desired language from the pull-down list of Language. Click Confirm to accept the change.
  • Page 32 User Guide SIP-T22P IP Phone Press , or the Switch soft key to select the desired value from the DST field. Press the Save soft key to accept the change or the Back soft key to cancel. Note Please refer to...

  • Page 33: Administrator Password

    Customizing Your Phone The date formats you need to know: Date Format Example(2013-1-16) WWW MMM DD Wed Jan 16 DD-MMM-YY 16-Jan-13 YYYY-MM-DD 2013-01-16 DD/MM/YYYY 16/01/2013 MM/DD/YY 01/16/13 DD MMM YYYY 16 Jan 2013 WWW DD MMM Wed 16 Jan Time and date is configurable via web user interface at the path Settings->Time & Date. The Advanced Settings option is only accessible to the administrator.

  • Page 34: Keypad Lock

    User Guide SIP-T22P IP Phone You can set the “#” or “*” to perform as a send key while dialing. To configure key as send via phone user interface: Press Menu->Features->Key as Send. Press , or the Switch soft key to select # or * from the Key as Send field, or select Disable to disable this feature.
  • Page 35 Customizing Your Phone To activate the keypad lock via phone user interface: Press Menu->Settings->Advanced Settings (password: admin) ->Phone Settings->Keypad Lock. Press , or the Switch soft key to select the desired type from the Keypad Lock field. Press the Save soft key to accept the change. Long press to lock the keypad immediately when the phone is idle.
  • Page 36 User Guide SIP-T22P IP Phone Click Confirm to accept the change. Note The default interval is 0 second, that is, you need to long press to lock the keypad . The interval of automatic keypad lock is configurable via web user interface only.

  • Page 37: Volume

    Customizing Your Phone To deactivate the keypad lock via phone user interface: Press Menu->Settings->Advanced Settings (password: admin) ->Phone Settings->Keypad Lock. Press , or the Switch soft key to select Disable from Keypad Lock field. Press the Save soft key to accept the change. Keypad lock is configurable via web user interface at the path Features->Phone Lock.

  • Page 38: Ring Tones

    User Guide SIP-T22P IP Phone To adjust the volume when the phone is during a call: Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish different accounts registered on your phone, or to distinguish your phone from your neighbor’s.
  • Page 39 Customizing Your Phone Select the desired ring tone from the pull-down list of Ring Type. If Common is selected, this account will use the ring tone selected for the phone. Refer to the above instruction. Click Confirm to accept the change. Note A ring tone for the account is configurable via web user interface only.

  • Page 40: Directory

    User Guide SIP-T22P IP Phone Click Upload to upload the file. Note All custom ring tone files must be within 100KB. Custom ring tones for your phone can be uploaded via web user interface only. This section provides the operating instructions for managing contacts. Topics include: Directory ...

  • Page 41: Local Directory

    Customizing Your Phone To adjust the display order of list, select the desired list and then click The LCD screen displays the list(s) in the adjusted order. Click Confirm to accept the change. Note Directory is configurable via web user interface only. To check your list of via phone user interface: directory...
  • Page 42 User Guide SIP-T22P IP Phone To add a group to the local directory: Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the by default. directory If Local Directory is removed from the , press Menu->...
  • Page 43 Customizing Your Phone Directory to enter the local directory. Select the desired group (e.g., Test). Press the Option soft key, and then select Detail from the prompt list. Press to select the group information and then edit. Press the Save soft key to accept change or the Back soft key to cancel. To delete a group from the local directory: Press the Dir soft key.

  • Page 44: Adding Contacts Manually

    User Guide SIP-T22P IP Phone You can add contacts to your local directory in the following ways: Manually  From call history  From remote phone book  Adding Contacts Manually To add a contact to the local directory manually: Press the Dir soft key.

  • Page 45: Remote Phone Book On

    Customizing Your Phone Press the Add soft key to accept the change or the Back soft key to cancel. Note If the contact has existed in the directory, the LCD screen will prompt “Contact name existed!”. Adding Contacts from Call History To add a contact to the local directory from the call history: Press the History soft key.
  • Page 46 User Guide SIP-T22P IP Phone To edit a contact in the local directory: Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the by default. directory If Local Directory is removed from the , press Menu->Directory->Local...
  • Page 47 Customizing Your Phone If Local Directory is removed from the , press Menu->Directory->Local directory Directory to enter the local directory. Press the Enter soft key. If the groups have been added to the local directory, select the desired group and then press the Enter soft key.
  • Page 48 User Guide SIP-T22P IP Phone Press to select the desired number. Press the Send soft key to dial out the number. To search for a contact in the local directory: Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the by default.
  • Page 49 Customizing Your Phone To remove a list from the Enabled column, select the desired list and then click To adjust the display order of search results, select the desired list and then click The LCD screen displays the search results in the adjusted order. Click Confirm to accept the change.
  • Page 50 User Guide SIP-T22P IP Phone You can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via web user interface. To import an XML file of contact list via web user interface: Click on Directory->Local Directory.

  • Page 51: Blacklist

    Customizing Your Phone (Optional.) Select the contact information you want to import into the local directory from the pull down list of Index. Click Import to complete importing the contact list. To export contact list via web user interface: Click on Directory->Local Directory. Click Export XML (or Export CSV).
  • Page 52 User Guide SIP-T22P IP Phone Enter the name and the office, mobile or other numbers in the corresponding fields. Press , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the first available account when placing calls to the contact from the blacklist.

  • Page 53: Remote Phone Book

    Customizing Your Phone You can access your corporate directory through your phone. You can add local contacts, search for a contact, or simply dial a contact number from the corporate directory. You can configure your new phone to access up to 5 corporate directories. The phone supports up to 2500 corporate directory entries.
  • Page 54 User Guide SIP-T22P IP Phone Press to select the desired remote group, and then press the Enter soft key. The phone connects to load the corporate directory, and then the corporate contact list appears on the LCD screen. Press the Back soft key to back to the previous interface.
  • Page 55 The default value is 21600 seconds. Click Confirm to accept the change. The SIP-T22P IP phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Call history lists support 100 entries in all. You can view the call history, place a call, add a contact or delete an entry from the call history list.

  • Page 56: Contact Management

    User Guide SIP-T22P IP Phone Press the Option soft key, and then select Detail from the prompt list. The detailed information of the entry appears on the LCD screen. To place a call from the call history list: Press the History soft key.
  • Page 57 Customizing Your Phone You can upload your custom logo which will be shown on the idle screen. To upload a custom logo via web user interface: Click on Features->General Information. Select Custom Logo from the pull-down list of Use Logo. Click Browse to select the logo file from your local system.
  • Page 58 User Guide SIP-T22P IP Phone To activate the headset: Press on the phone. The headset icon on the idle screen indicates that the headset mode is activated. Press the line key or the Answer soft key to answer a call. The call will connect to your headset automatically.
  • Page 59 Customizing Your Phone To activate the headset mode: Physically connect the headset. Press to activate the headset mode. Note If headset prior is enabled, the headset mode will not be deactivated until you press the HEADSET key again. Headset prior is configurable via web user interface only. You can use two headsets when enabling dual headset.

  • Page 60: Dss Keys

    Two types of DSS keys: Line Keys and Programmable Keys. The details will be introduced in the following. The SIP-T22P IP phone supports 3 line keys. You can assign predefined functionalities to the line keys to have quick access to features such as call return and voice mail.
  • Page 61 Customizing Your Phone Forward  Transfer  Hold    Group Listening  Zero Touch  Keypad Lock  Directory  For more information, contact your system administrator. Speed Dial You can use this key feature to speed up dialing numbers often used or hard to remember.
  • Page 62 User Guide SIP-T22P IP Phone Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group. Type (Key Event) Dependencies: Key Type (Group Pickup) Account ID (the account this feature will be applied to)
  • Page 63 Customizing Your Phone XML Group You can use this key feature to access the remote group in your corporate directory quickly. You should configure remote phone book in advance. For more information, refer to Remote Phone Book on page 41. Type (Key Event) Dependencies: Key Type (XML Group)
  • Page 64 User Guide SIP-T22P IP Phone Usage: Press the DSS key during an active call to set up a conference with the number specified in the Value field. Note When you leave the Value field blank, the DSS key performs the same function as the Conf soft key during a call.
  • Page 65 Customizing Your Phone Hold You can use this key feature to place an active call on hold or retrieve a held call. Type (Key Event) Dependencies: Key Type (Hold) Usage: Press the DSS key during an active call to place the call on hold. Press the DSS key again to retrieve the held call.
  • Page 66 User Guide SIP-T22P IP Phone Usage: During a call, press the DSS key to activate the group listening mode. You can then speak and listen through the handset/headset, other persons at your side can listen through the speaker at the same time.
  • Page 67 Note Programmable keys are configurable via web user interface only. You can register one or multiple accounts on the SIP-T22P IP phone. You can also configure each line key to associate with an account or configure multiple line keys to associate with an account.

  • Page 68: Registration

    Your phone can be configured to have a combination of the accounts with a single line key and accounts with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T22P IP phone processes the inputs received from your phone keypad. The SIP-T22P IP phone supports the...
  • Page 69 Customizing Your Phone “91([5-7])1(x)” would match “91511”, “91618”, “91715”, etc. The “$” should be followed by the sequence number of a parenthesis. The “$” plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to the right parenthesis when there are more than one.
  • Page 70 User Guide SIP-T22P IP Phone When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234” instead. Note The valid values of Account field can be one or more digits among 1, 2 and 3. Each digit must be separated by a comma.
  • Page 71 Customizing Your Phone Enter the desired line ID in the Account field or leave it blank. For more information on the valid values of Account field, refer to Replace Rule page 57. Click Add to add the dial-now rule. When you enter the number “1234” using the keypad, the phone will dial out “1234” automatically without pressing any key.
  • Page 72 User Guide SIP-T22P IP Phone Enter the time within 1-14 (in seconds) in the Time-Out For Dial-Now Rule field. Click Confirm to accept the change. Note Delay time for dial-now rule is configurable via web user interface only. Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country.
  • Page 73 Customizing Your Phone Enter the desired line ID in the Account field or leave it blank. For more information on the valid values of Account field, refer to Replace Rule page 57. Click Confirm to accept the change. Note The default values of minimum and maximum length are 1 and 15 respectively. Area code is configurable via web user interface only.

  • Page 74: Emergency Number

    User Guide SIP-T22P IP Phone Enter the desired line ID in the Account field or leave it blank. For more information on the valid values of Account field, refer to Replace Rule page 57. Click Confirm to add the block out number.

  • Page 75: Live Dialpad

    Note Emergency number is configurable via web user interface only. You can enable live dialpad on the SIP-T22P IP phone, which enables the IP phone to automatically dial out phone numbers without pressing any other key. You can also configure a delay, where the phone will dial out the hotline number automatically after the specified period of time.

  • Page 76: Hotline

    User Guide SIP-T22P IP Phone Enter the desired delay time in the Inter Digit Time (1~14s) field. The default delay time is 4s. Click Confirm to accept the change. Note Live dialpad is configurable via web user interface only. You can dial a hotline number immediately upon lifting the handset, pressing the Speakerphone key or pressing a line key.

  • Page 77: Basic Call Features

    Basic Call Features The SIP-T22P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 78 User Guide SIP-T22P IP Phone Using the speakerphone  Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party. You can also search and dial a contact from call history, local directory or remote phone book.
  • Page 79 46. To place multiple calls: You can have more than one call on your SIP-T22P IP phone. To place a new call during an active call, do one of the following: Press the line key. The active call is placed on hold.
  • Page 80 User Guide SIP-T22P IP Phone Answering When Not in Another Call Call duration and destination will always appear on the LCD screen for the active call. To answer a call using the handset: Pick up the handset. To answer a call using the hands-free speakerphone mode:...

  • Page 81: Recent Call In Dialing

    Basic Call Features If you are using the speakerphone, press or the Cancel soft key. To end a call placed on hold, you can press the Cancel soft key to end the call directly, or Note press the Resume soft key to resume the call before ending it. To redial the last dialed number from your phone: Press twice.

  • Page 82: Auto Answer

    User Guide SIP-T22P IP Phone Click Confirm to accept the change. Note Recent call in dialing is configurable via web user interface only. To view place calls list when the phone is in the pre-dialing screen: Pick up the handset, press the speakerphone or press the line key.

  • Page 83: Auto Redial

    Basic Call Features Auto answer is configurable via web user interface at the path Account->Basic. Note Auto answer is only applicable when there is no other call in progress on the phone. You can enable auto redial to redial the phone number automatically when the called party is busy.

  • Page 84: Call Completion

    User Guide SIP-T22P IP Phone Press the OK soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: Wait for a period of time or press the OK soft key to redial the phone number.

  • Page 85: Call Return

    Basic Call Features activated. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: Press the OK soft key to redial the number. Note Call completion is not available on all servers. For more information, contact your system administrator.
  • Page 86 User Guide SIP-T22P IP Phone The LCD screen indicates that the call is on mute. To un-mute a call: Press again to un-mute the call. You can place an active call on hold. Only one active call can be in progress at any time.
  • Page 87 Basic Call Features screen, for example “2/3”, indicating that this is the second call out of three calls. If multiple calls are placed on hold on more than one line key, you can view call details by pressing the corresponding line key, and then press the Resume soft key to retrieve the call.
  • Page 88 User Guide SIP-T22P IP Phone To activate DND in phone mode: Press the DND soft key when the phone is idle. icon on the idle screen indicates that DND is enabled. Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n"...
  • Page 89 Basic Call Features The LCD screen displays a list of the accounts on the phone. Press the All On soft key to activate DND for all accounts. Press the Save soft key to accept the change. icon appears on the idle screen and all line icons change to Incoming calls will be rejected automatically and "n New Missed Call(s)"...

  • Page 90: Static Forwarding

    User Guide SIP-T22P IP Phone Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers. Click Confirm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field.
  • Page 91 Basic Call Features of time. You can enable/disable call forward for the phone system, or you can customize call forward for each or all accounts. Two call forward modes: Phone (default): Call forward is effective for the phone system.  Custom: Call forward can be configured for each or all accounts.
  • Page 92 User Guide SIP-T22P IP Phone 1) Press , or the Switch soft key to select Enable from the Always field. 2) Enter the destination number you want to forward incoming calls to in the Forward To field. 3) (Optional.) Enter the always forward on code and off code respectively in the On Code and Off Code field.
  • Page 93 Basic Call Features 4) (Optional.) Enter the no answer forward on code and off code respectively in the On Code and Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel. icon on the LCD screen indicates call forward is enabled.
  • Page 94 User Guide SIP-T22P IP Phone 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward To field. 3) (Optional.) Enter the busy forward on code and off code respectively in the On Code and Off Code field.
  • Page 95 Basic Call Features forward was enabled for a specific account, do the following: 1) Press to select the No Answer field. 2) Press the All Lines soft key. The LCD screen prompts “Copy to All Lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 96: Dynamic Forwarding

    User Guide SIP-T22P IP Phone Dynamic Forwarding To forward an incoming call to another party: When the phone is ringing, press the Fwd soft key. Enter the number you want to forward the incoming call to. Press , or the Send soft key.

  • Page 97: Call Waiting

    Basic Call Features configured in advance. Refer to Directory on page Remote Phone Book on page for more information.). Press the Send soft key, to dial out. Press or the Tran soft key to complete the transfer when receiving the ringback.

  • Page 98: Conference

    Network conference is not available on all servers. For more information, contact your system administrator. The SIP-T22P IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference.

  • Page 99: Network Conference

    To drop the conference call, press the Cancel soft key. You can use network conference on the SIP-T22P IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.

  • Page 100: Call Park

    User Guide SIP-T22P IP Phone Enter the conference URI (e.g., conference@example.com) in the Conference URI field. Click Confirm to accept the change. To set up a network conference call: Place a call to the first party. Press the Conf soft key to place a new call.
  • Page 101 Basic Call Features can park an active call by pressing the call park key on the phone. If the call is parked successfully, the response is either a voice prompt confirming that the call was parked, or a visible prompt on the LCD screen. Note Call park is not available on all servers.

  • Page 102: Call Pickup

    You can use call pickup to answer someone else’s incoming call on the phone. The SIP-T22P IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a specific phone number. Group call pickup is used for picking up a call that is ringing at any phone number in the group.
  • Page 103 Basic Call Features Enter the directed call pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface: Click on Account. Select the desired account from the pull-down list of Account.

  • Page 104: Group Call Pickup

    User Guide SIP-T22P IP Phone To pick up a call directly: Pick up the handset. The DPickup soft key appears on the LCD screen. Press the DPickup soft key on your phone when a phone receives an incoming call. Enter the phone number which receives an incoming call.
  • Page 105 Basic Call Features Enter the group call pickup code in the Group Call Pickup Code field. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface: Click on Account. Select the desired account from the pull-down list of Account.

  • Page 106: Anonymous Call On

    User Guide SIP-T22P IP Phone To pick up a call in the group: Pick up the handset. The GPickup soft key appears on the LCD screen. Press the GPickup soft key on your phone when a phone in the group receives an incoming call.

  • Page 107: Anonymous Call Rejection

    Basic Call Features Press , or the Switch soft key to select Enable from the Send Anonymous field. (Optional.) Press , or the Switch soft key to select Enable from the Anonymous Code field. (Optional.) Enter the anonymous call on code and off code respectively in the Call On Code and Call Off Code field.
  • Page 108 User Guide SIP-T22P IP Phone Press , or the Switch soft key to select Enable from the Anon Rejection field. (Optional.) Enter the anonymous call rejection on code and off code respectively in the Reject On Code and Reject Off Code field.

  • Page 109: Hot Desking

    Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T22P IP phone. Topics include: Busy Lamp Field (BLF)  Call Recording  Hot Desking  Intercom  Multicast Paging  Music on Hold  Automatic Call Distribution (ACD) ...
  • Page 110 User Guide SIP-T22P IP Phone Press , or the Switch soft key to select the desired account from the Account ID field. Enter the phone number or extension you want to monitor in the Value field. (Optional.) Enter the pickup code in the Extension field.
  • Page 111 DSS key, refer to transfer in the DSS Keys section on page 48. You can record calls by pressing a record key on the phone. The SIP-T22P IP phone supports record and URL record. Two ways of call recording: Record: The phone sends SIP INFO message containing a specific header “Record:...
  • Page 112 User Guide SIP-T22P IP Phone Press , or the Switch soft key to select Record from the Key Type field. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a URL record key via phone user interface: Press Menu->Features->DSS Keys.
  • Page 113 You can use hot desking on the SIP-T22P IP phone to log out of the existing accounts and then log into a new account, that is, many users can share the phone resource in different time.
  • Page 114 User Guide SIP-T22P IP Phone Press , or the Switch soft key to select Hot Desking from the Key Type field. Press the Save soft key to accept the change or the Back soft key to cancel. Hot desking key is configurable via web user interface at the path DSSKey->Line Key.
  • Page 115 Press the intercom key again or the Cancel soft key to end the intercom call. The SIP-T22P IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call.
  • Page 116 User Guide SIP-T22P IP Phone automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold. Intercom features you need to know: Intercom Feature Description Enable or disable the IP phone to automatically Accept Intercom answer an incoming intercom call.
  • Page 117 Advanced Phone Features Mute is disabled, the microphone works for intercom calls. Intercom Mute is disabled by default. Intercom Tone You can enable or disable the phone to play a warning tone when receiving an intercom call. If Intercom Tone is enabled, the phone plays a warning tone before answering the intercom call.
  • Page 118 User Guide SIP-T22P IP Phone The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255. Press the Save soft key to accept the change or the Back soft key to cancel. Multicast paging key is configurable via web user interface at the path DSSKey->Line Key.
  • Page 119 Advanced Phone Features The multicast paging key LED illuminates solid green. The following figure shows a multicast RTP session on the phone: Press the Hold soft key to place the current multicast RTP session on hold. Press the Cancel soft key to cancel the multicast RTP session. Note Multicast RTP is one way only from sender to the multicast address(es) (receiver).
  • Page 120 User Guide SIP-T22P IP Phone To configure multicast listening addresses via web user interface: Click on Directory->Multicast IP. Select the desired value from the pull-down list of Paging Barge. Select the desired value from the pull-down list of Paging Priority Active.
  • Page 121 ACD on the SIP-T22P IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users. To use this feature, you should configure an ACD key in advance.
  • Page 122 User Guide SIP-T22P IP Phone To configure an ACD key via phone user interface: Press Menu->Features->DSS Keys. Select the desired DSS key. Press , or the Switch soft key to select ACD from the Type field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 123 Advanced Phone Features You can send and receive text messages using the SIP-T22P IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone, and the LCD screen will prompt receiving new text messages with the number of waiting messages (example: 1 New Text Message(s)) and a flashing icon.
  • Page 124 User Guide SIP-T22P IP Phone mode. Press the Send soft key after completing the content. (Optional.) Press , or the Switch soft key to select the desired account from the From field. Enter the number you want to send the message to in the To field.
  • Page 125 You can also delete a specific message after retrieving by pressing the Delete soft key. You can leave voice mails for someone else on the SIP-T22P IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone and the MESSAGE key LED will illuminate and the LCD screen will display a flashing icon.
  • Page 126 Select an account and then press the Connect soft key to listen to the voice mails. The SIP-T22P IP phone supports MWI when receiving a new voice message. If someone leaves you a voice mail, you will receive a message waiting indicator. MWI will be...

  • Page 127: Voice Mail

    The MWI service is unsolicited for some servers, so the SIP-T22P IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T22P IP phone must enable subscription for MWI.
  • Page 128 User Guide SIP-T22P IP Phone Enter the period time in the MWI Subscription Period (Seconds) field. Click Confirm to accept the change. To enable Subscribe MWI to Voice Mail via web user interface: Click on Account. Select the desired account from the pull-down list of Account.
  • Page 129 Advanced Phone Features Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Note MWI subscription is configurable via web user interface only.
  • Page 130 User Guide SIP-T22P IP Phone...

  • Page 131: Phone Status On

    Troubleshooting This chapter provides general troubleshooting information to help to solve the problems you might encounter when using your SIP-T22P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet.

  • Page 132: Volume On

    User Guide SIP-T22P IP Phone How to obtain the MAC address of a phone when the phone is not powered on? Three ways you can obtain the MAC address of a phone: You can ask your supplier for shipping information sheet which includes MAC ...
  • Page 133 Troubleshooting Activation/Deactivation on page 45. Check that the headset volume is adjusted to an appropriate level. Refer to Volume  on page 25. What will happen if I connect both PoE cable and power adapter? Which has the priority? The phones manufactured before February 2010 use the power adapter preferentially, otherwise the phones use PoE preferentially.
  • Page 134 User Guide SIP-T22P IP Phone Click Confirm to accept the change. Why can’t I send a SMS to any other phone? depends on support from a SIP server. Contact your system administrator for more information. How to change the user password? To change the user password via web user interface: Click on Security->Password.
  • Page 135 Troubleshooting Select the desired value from the pull-down list of RTP Encryption (SRTP). Click Confirm to accept the change. Note SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. How to reboot the phone? To reboot the phone via web user interface: Click on Settings->Upgrade.
  • Page 136 User Guide SIP-T22P IP Phone Click Reboot to reboot the phone. Note Any reboot of the phone may take a few minutes. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem.
  • Page 137 Troubleshooting How to export system log? We may need you to provide a system log to help analyze your problem. To export a system log via web user interface: Click on Settings->Configuration. Select 6 from the pull-down list of System Log Level. Click Confirm to accept the change.
  • Page 138 User Guide SIP-T22P IP Phone Click Export to open file download window, and then save the file to your local system. To import the phone configurations via web user interface: Click on Settings->Configuration. Click Browse to locate a configuration file from your local system.
  • Page 139 Troubleshooting take 5 minutes to complete. Please don't power off!”. Click OK to confirm upgrading. How to reset the phone? Reset the phone when other troubleshooting suggestions do not correct the problem. You need to note that all customized settings will be overwritten after resetting. We recommend asking your system administrator for advice before resetting the phone.
  • Page 140 User Guide SIP-T22P IP Phone...

  • Page 141: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
  • Page 142 User Guide SIP-T22P IP Phone Please place no heavy objects on the device in case of damage and  deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat ...

  • Page 143: Appendix A-Time Zones

    Appendix A-Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
  • Page 144 User Guide SIP-T22P IP Phone Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv) +02:00 Jordan(Amman) +02:00 Latvia(Riga) +02:00 Lebanon(Beirut)

  • Page 145: Audio Settings

    Index Dual Headset About This Guide Account Management Account Registration Adding Contacts Editing Contacts Adding Groups Editing Groups Administrator password Emergency Number Anonymous Call Ending Calls Anonymous Call Rejection Answering Calls Area Code General Settings Attaching Stand Getting Started Audio Settings Auto Answer Auto Redial Automatic Call Distribution (ACD)

  • Page 146: System Customizations

    User Guide SIP-T22P IP Phone Network Conference Network Connection No answer Forward Outgoing Intercom Calls Overview Packaging Contents Phone Initialization Phone Installation Phone Status Phone User Interface Placing Calls Placing Calls to Contacts Programmable Keys Receiving RTP Stream Recent Call In Dialing...

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