Yealink SIP-T28P User Manual
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Yealink SIP-T28P User Manual

Enterprise ip phone
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  • Page 2: About This Guide

    About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment. It features fashion and sleek design, abundant telephony applications, broad interoperability with the popular 3 party VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP.

  • Page 3: Table Of Contents

    Tables of Contents Getting Started.................- 1 - Packing List ..........................- 1 - Assembling the Phone........................ - 2 - Configuration and Registration ....................- 4 - Configuring via Web Page ....................- 4 - Configuring via keypad...................... - 6 - Overview ..................- 7 - Keypad Instruction........................
  • Page 4 Denying an incoming call ....................- 24 - DND ..........................- 24 - Call Forward ........................- 24 - During an Active Call ......................- 25 - Mute ..........................- 25 - Call Hold .......................... - 25 - Call Waiting ........................- 26 - Call Transfer........................

  • Page 5: Getting Started

    Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package: Enterprise IP Phone Phone Stand Power Adapter - 1 -...

  • Page 6: Assembling The Phone

    Enterprise IP Phone Getting Started Handset & Handset Core Ethernet Cable Quick Installation Guide & Quick Reference Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller. Assembling the Phone This section introduce how to assemble the phone with the components in the packing list：...
  • Page 7 Enterprise IP Phone Getting Started 1) Attach the Stand, as shown below: 2) Connect Handset and Headset, as shown below: Note: Headset is not provided in the packing list. Please contact your distributor for more information. 3) Connect Network and Power There are two ways for network and power source connections.

  • Page 8: Configuration And Registration

    Enterprise IP Phone Getting Started Note: If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices. The phone can also share the network connection with other network devices such as PC.
  • Page 9 Enterprise IP Phone Getting Started Network Settings Choose Network->Internet Port. DHCP: By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings, e.g. IP address, sub mask, gateway, DNS server, etc. Static IP Address: If your phone cannot contact a DHCP Server for any reason, you need to enter the network settings manually via Static IP Address.

  • Page 10: Configuring Via Keypad

    Enterprise IP Phone Getting Started Configuring via keypad Network Settings: Press Menu->Settings->Advanced Setting->Network->WAN Port Option/LAN Port Option/VLAN Option to enter the internet relating configuration page. Account Settings: Press Menu->Settings->Advanced Setting->Accounts->Enter to configure the account settings. You can refer to the above “Configuring via Web Page” for the parameter details. - 6 -...

  • Page 11: Overview

    Enterprise IP Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered.
  • Page 12 Enterprise IP Phone Overview These keys are used for various functionalities such as call /Line appearance Button, Speed dial, Intercom, Pickup, Hold, Transfer, etc. If not stated the adjacent LED will light when the assigned functionality is turned on. Dial Pad Use the DTMF hard keys to enter numbers, letters and special characters.

  • Page 13: Led Instruction

    Enterprise IP Phone Overview LED Instruction Table 1 Call /Line Appearance Button LEDs for BLF LED Status Description Steady green Call/line appearance is in idle status Slow blinking red Call/line appearance is ringing Steady red Call/line appearance is active Fast blinking red Call/line appearance is not available It is not active as call/line appearance Table 2 Account Button LEDs...

  • Page 14: User Interface

    Enterprise IP Phone Overview Input Method: letters in lower case Input Method: letters in upper case Call mute Call hold Voicemail Call forward DND(Do not Disturb) Auto answer In handset mode In headset mode User Interface There are two ways to customize specific options on your phones: Using keypad and display on the phone;...
  • Page 15 Enterprise IP Phone Overview --Dial Tone Basic Phone Functions --Language √ --Time √ √ --Ring Tone √ √ --Phone Volume √ --Lock √ √ --Logo Customization √ Advanced Phone Functions --Accounts √ --Networks √ --Voice --Codecs √ --Echo Cancellation etc --Set Admin Password √...

  • Page 16: Customizing Your Phone

    Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface. This option allows you to review: Network status: IP Address, Mac Address, WAN/LAN, Gateway and DNS; Phone status: Product Name, Hardware ,Firmware, Product ID and Mac;...

  • Page 17: Time And Date

    Enterprise IP Phone Customizing Your Phone To change the language via Phone interface： 1) Press Menu->Settings->Basic Setting->Language. 2) Scroll through the list of available languages. 3) Press the Save softkey when the desired language is highlighted. The language appears on the graphic display will be changed to the one you chose. 4) Press Back softkey to return to the previous screen.

  • Page 18: Keypad Lock

    Enterprise IP Phone Customizing Your Phone To change the Time and Date via the Web interface: Choose Phone->Preference to do the relating changes. You can also change the Update Interval which specifies the time frequency that the phone refreshes the time automatically.

  • Page 19: Audio Settings

    Enterprise IP Phone Customizing Your Phone To enable keypad lock via Web interface: Choose Phone->Preference to do the relating changes. Please refer to the instruction above for the parameters’ detail. Note: The default password for unlock is admin. Audio Settings Volume You can adjust the volume of handset/speaker/headset.

  • Page 20: Ring Tones

    Enterprise IP Phone Customizing Your Phone Ring Tones You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface: 1) Press Menu->Settings->Basic Setting. 2) Scroll to Ring Tone, and press Enter softkey. 3) Use the navigation keys to highlight the specific one.

  • Page 21: Codec Selection

    Enterprise IP Phone Customizing Your Phone To update the new Ring Tone via Web interface: 1) Choose Browse button to choose the specific ring tone file. 2) Choose Upload button to upload the file, and then Confirm to save the change. Note: The ring tone file format must be in 16bits WAV format (via Ulaw Compression), 8K sample rate (monophony).

  • Page 22: Contact Management

    Enterprise IP Phone Customizing Your Phone Contact Management Edit/Add/Delete Contact You can store a large number of contacts in your phone's directory. You can add, edit, delete, dial, or search for a contact in this directory. To add a contact via Phone interface: 1) Press Directory->Contact List->Enter.

  • Page 23: Import/Export Contact List

    Enterprise IP Phone Customizing Your Phone 3） You can check the blacklist by pressing Directory->Contact List->Enter->Black List, and do the desired changes. Note: If the contact is moved to the blacklist, then the call from this contact can not get through.

  • Page 24: Other Settings

    Enterprise IP Phone Customizing Your Phone 2) Browse the specific contact list file in .XML format, and then click Import button. The imported contact lists will be shown in the Directory. 3) Choose the Export button to export the contact list. Note: Import/Export Contact List can only be set via Web interface.

  • Page 25: Dial Now

    Enterprise IP Phone Customizing Your Phone 2) Enter the desired Prefix and Replace. 3) Press Add button to save the changes. 4) You can also delete a specific one from the dial plan list. Note: Please contact with your system administrator for the country/area code if you want to set the dial plan.

  • Page 26: Block Out

    Enterprise IP Phone Customizing Your Phone 2) Enter the desired “x/.” 3) Press Add button to save the changes. 4) You can also delete a specific one from the dial plan list by pressing Del button. Note: x represents any numbers; . represents any letters. Block Out The specific phone numbers can be forbidden to be call out from your IP phone.

  • Page 27: Using The Basic Call Functions

    Enterprise IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: 1) Pick up the handset, icon will be shown in the idle screen. 2) Press the Speaker button, icon will be shown in the idle screen.

  • Page 28: Denying An Incoming Call

    Enterprise IP Phone Using the Basic Call Functions 2) If you are on an active call, press the answer softkey. During the conversation, you can alternate between Headset, Handset and Speaker phone by pressing the corresponding buttons or picking up the handset. Denying an incoming call Press Reject softkey to deny the incoming call directly.

  • Page 29: During An Active Call

    Enterprise IP Phone Using the Basic Call Functions To configure Call Forward via Web interface: Choose Phone->Features->Forward to do the relation changes. Please refer to the above configuration information. During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call; you can not be heard by the other party.

  • Page 30: Call Waiting

    Enterprise IP Phone Using the Basic Call Functions Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call. To enable/disable Call Waiting via Phone interface: 1) Press Menu->Features->Call Waiting->Enter softkeys. 2) Use the navigation keys or Disable/Enable softkey to active/inactive call waiting.

  • Page 31: 3-Way Conference

    Enterprise IP Phone Using the Basic Call Functions 3-way Conference You can establish a three-party conference, during the conversation three phone parties can communicate with each other. To establish a conference: 1) Press the Conf softkey during an active call. 2) The first call is placed on hold.

  • Page 32: Sms

    Enterprise IP Phone Using the Basic Call Functions 3) Press Save to save the change, press Back to return to the previous menu. Note: Please contact your system administrator for the connecting code. Different systems have different codes. To retrieve the new voicemail via the Phone interface: 1) Press the Voicemail softkey directly.
  • Page 33 Enterprise IP Phone Using the Basic Call Functions 2) (Optional) If multiple lines are configured on your phone, select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order. 3) Press Send softkey, you are required to choose an account which is used to send out the message and the number you want to send to.

  • Page 34: Using The Advanced Phone Functions

    Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part “Configuration and Registration” for the basic Account setting information. The following table lists the instruction of the field about the advanced Account Setting.

  • Page 35: Network Setting

    Enterprise IP Phone Using the Advanced Phone Functions Network Setting Please refer to the previous part “Configuration and Registration” for the basic Network WAN setting information. The following table lists the instruction of the field about the Network LAN Setting. Field Name Description As an Bridge...

  • Page 36: Maintenance Tasks

    Enterprise IP Phone Using the Advanced Phone Functions Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface. User Mode is not able to access the settings on the Phone interface such as: Accounts, Network, Reset to Factory, other phone settings.

  • Page 37: Reboot

    Enterprise IP Phone Using the Advanced Phone Functions Reboot You should reboot the phone when you are challenged, e.g. after applying changes to the phone configuration. To reboot via Web interface: 1) Choose Upgrade->Basic. 2) Click Reboot button. Note: You can only reboot from Web interface. Please do not power off during reboot, or it will cause the flash memory error.

  • Page 38: Firmware Update

    Enterprise IP Phone Using the Advanced Phone Functions To Export/Import the old configuration file via Web interface: 1) Choose Upgrade->Advanced, select Import/Export Configuration, click Export button to export the file to your local computer. 2) Choose Upgrade->Advanced, select Import/Export Configuration, click Browse button, select the specific configuration file in your local computer, click Import button.

  • Page 39: System Log Export

    Enterprise IP Phone Using the Advanced Phone Functions System Log Export If there are any errors happened in your phone, you can export the system log and send to your system administrator for diagnosis. To export the System Log: Choose Upgrade->Advanced, select Export System Log, click Export button to export the file to your local computer.

  • Page 40: Blf

    Enterprise IP Phone Using the Advanced Phone Functions Choose Phone->Line Key, choose one of the link key you want to make the assignment, there is a pull-down menu in the Type field, choose SIP Trunk from the list, press Confirm button to save the changes. Note: SIP Trunk will be available only when the account has be set, if there is no account information in the specific button, you won’t seen this option in the list.

  • Page 41: Direct Pickup

    Enterprise IP Phone Using the Advanced Phone Functions Direct Pickup When you configure a Direct Pickup key, you specify the extension that you want to monitor. Then, when the monitored extension receives a call, you press the key to pick up the call.

  • Page 42: Speed Dial

    Enterprise IP Phone Using the Advanced Phone Functions Speed Dial You can configure the key as a simplified speed dial key. This key function allows you to speed up dialing numbers often used or hard to remember. To assign the key as Speed Dial: 1) Choose Phone->Line Key or Memory Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose Speed Dial from the list.

  • Page 43: Voicemail

    Enterprise IP Phone Using the Advanced Phone Functions Voicemail When the key is configured as Voicemail key you are allowed to access voicemail quickly. To assign the key as Voicemail: 1) Choose Phone->Line Key or Memory Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, and choose Voicemail from the list.

  • Page 44: Tone Settings

    Enterprise IP Phone Using the Advanced Phone Functions Tone Settings You can define the frequency and time period of all the following tones： Dial Ring Back Busy Congestion Call Waiting Dial Recall Record Info Stutter Message Auto Answer To edit the tone filed via Web interface: 1) Choose Phone->Tones.

  • Page 45: Trouble Shooting

    Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server？ 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. 3) Check your DNS server.
  • Page 46 Enterprise IP Phone Trouble Shooting How to refuse incoming calls during a call? You can turn off the function of call waiting, and then our phone will refuse all the incoming calls when you are in a conversation. How to send SMS? You could edit the SMS in the Menu->...

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