Yealink SIP-T22P User Manual
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Yealink SIP-T22P User Manual

Enterprise ip phone
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  • Page 2: About This Guide

    About This Guide Thank you for choosing this Enterprise IP Phone which is especially designed for power users in the office environment. It features fashion and sleek design, abundant telephony applications, broad interoperability with the popular 3 party VoIP products, fulfilling the VoIP deployment needs from enterprise and ITSP.

  • Page 3: Table Of Contents

    Tables of Contents Getting Started.................- 1 - Packing List ..........................- 1 - Assembling the Phone........................ - 2 - Configuration and Registration ....................- 4 - Configuring via Web Page ....................- 4 - Configuring via keypad...................... - 5 - Overview ..................- 6 - Keypad Instruction........................
  • Page 4 Denying an incoming call ....................- 23 - DND ..........................- 23 - Call Forward ........................- 23 - During an Active Call ......................- 24 - Mute ..........................- 24 - Call Hold .......................... - 24 - Call Waiting ........................- 24 - Call Transfer........................

  • Page 5: Trouble Shooting

    Tone Settings..........................- 43 - Trouble Shooting ................- 44 -...

  • Page 6: Getting Started

    Enterprise IP Phone Getting Started Getting Started Packing List The following components are included in your package: Enterprise IP Phone Phone Stand Power Adapter - 1 -...

  • Page 7: Assembling The Phone

    Enterprise IP Phone Getting Started Handset & Handset Core Ethernet Cable Quick Installation Guide & Quick Reference Check this list before installation to ensure that you have received each item. If you are missing any items, contact your IP phone reseller. Assembling the Phone This section introduce how to assemble the phone with the components in the packing list：...
  • Page 8 Enterprise IP Phone Getting Started 1) Attach the Stand, as shown below: 2) Connect Handset and Headset, as shown below: Note: Headset is not provided in the packing list. Please contact your distributor for more information. 3) Connect Network and Power There are two ways for network and power source connections.

  • Page 9: Configuration And Registration

    Enterprise IP Phone Getting Started Note: If inline power is provided, do not install AC adapter. Make sure the Ethernet cable and switch/hub are PoE compliant. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet devices. The phone can also share the network connection with other network devices such as PC.

  • Page 10: Configuring Via Keypad

    Enterprise IP Phone Getting Started PPPoE: If you are using the xDSL Modem, you can connect your phone to the internet via PPPoE mode. Please contact your ISP for the User Name and Password for internet access. Note: Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance.

  • Page 11: Overview

    Enterprise IP Phone Overview Overview Keypad Instruction You can check the following list which introduces the IP phone’s keypad in details: Power Indication LED It will show the power status, it will be on if the phone is powered, off if the phone is not powered.

  • Page 12: Led Instruction

    Enterprise IP Phone Overview Audio Device Control Keys Use the audio device control keys to perform the following actions depending on your phone type: ： Adjust the volume of the handset, headset, speaker and ring tone; ： Allows for hands-free communication during calls; ：...

  • Page 13: Icon Instruction

    Enterprise IP Phone Overview Icon Instruction The IP Phone displays different kinds of icons on its LCD, you can refer to the following table for their meanings: Icon Description Flashes when the internet is disconnected Account register failed Account registering Account register successful Missed calls Call in...
  • Page 14 Enterprise IP Phone Overview Phone Options Phone UI Web UI Status --IP Address --MAC Address √ √ --Firmware --Network --Phone --Accounts Call Features --Forward √ --Call Waiting √ --Auto Answer √ √ --DSS Keys √ --“#” as send √ --Dial Plan --Dial Tone Basic Phone Functions --Language...
  • Page 15 Enterprise IP Phone Overview User and Administrator Mode Your phone can be used in user or administrator mode. Administrator mode is the default setting with full configuration rights. The default administrator password is admin. - 10 -...

  • Page 16: Customizing Your Phone

    Enterprise IP Phone Customizing Your Phone Customizing Your Phone General Settings Phone Status You can view the status of your phone using the Phone interface or the Web interface. This option allows you to review: Network status: IP Address, Mac Address, Gateway, DNS, WAN and LAN; Phone status: Phone Name, Hardware version, Firmware version, Product ID, etc;...

  • Page 17: Time And Date

    Enterprise IP Phone Customizing Your Phone To change the language via Phone interface： 1) Press Menu->Settings->Basic Setting->Language. 2) Scroll through the list of available languages. 3) Press the Save softkey when the desired language is highlighted. The language appears on the graphic display will be changed to the one you chose. 4) Press Back softkey to return to the previous menu.

  • Page 18: Keypad Lock

    Enterprise IP Phone Customizing Your Phone Interval which specifies the time frequency that the phone refreshes the time automatically. Please refer to the instruction above for the parameters’ detail. Note: By default the time zone is +8 China, Philippines, Malaysia, Daylight Saving Time is disabled.

  • Page 19: Audio Settings

    Enterprise IP Phone Customizing Your Phone Audio Settings Volume You can adjust the volume of handset/speaker/headset. To adjust the volume when you are not in an active call: 1) Press Menu->Settings->Basic Setting. 2) Scroll to Phone Volume, and press Enter softkey, highlight the one you want to adjust the volume, use the Volume Adjustment Bar or navigation keys to adjust the volume.

  • Page 20: Codec Selection

    Enterprise IP Phone Customizing Your Phone To adjust the volume via Phone interface: 1) Press Menu->Settings->Basic Settings->Enter. 2) Scroll to Phone Volume->Ring Volume, use the Volume Adjustment Bar or navigation keys to adjust the volume. 3) Press OK softkey to save the change or Back softkey to cancel. You can also adjust the ring tone volume by the following way: When the phone is in idle status, press the Volume Adjustment Bar to a comfortable level.

  • Page 21: Contact Management

    Enterprise IP Phone Customizing Your Phone 2) Use the navigation keys to highlight the desired one in the Enabled/Disable Codecs list, and press the to move to the other list. 3) Choose Confirm to save the change. Note: Codec Selection can be only set via Web interface. Contact Management Edit/Add/Delete Contact You can store a large number of contacts in your phone's directory.

  • Page 22: Import/Export Contact List

    Enterprise IP Phone Customizing Your Phone 3) Use the navigation keys to select the desired account as Line if you want to assign the contact to a specific account. 4) Press Save softkey to add the contact or Cancel softkey to cancel the change. To edit/delete a contact via Phone interface: 1) Press Addr->Contact List->Enter.

  • Page 23: Remote Phone Book

    Enterprise IP Phone Customizing Your Phone 2) Browse the specific contact list file in .XML format, and then choose Import button. The imported contact lists will be shown in the Contact List. 3) Choose the Export button to export the contact list. Note: Import/Export Contact List can be only set via Web interface.

  • Page 24: Other Settings

    Enterprise IP Phone Customizing Your Phone 1) Choose Contacts-> Remote phone book. 2) Input the Phone book URL and the phone book name, and then click the Confirm button to save the changes. 3) After the setting, go to the Address Book via phone interface, you will see the remote address book you have just added: 4) Choose a specific one, and press the Enter softkey, it will go to the corresponding URL address to download the contact information for you.

  • Page 25: Dial Plan

    Enterprise IP Phone Customizing Your Phone log2.dob,3000 means the logo 2 will show 3 seconds on the LCD. 6) Run the adv.bat, it will create a new-built folder named adv.tar.gz. 7) Choose Phone->Function->Logo via the Web interface, press Browse button, and choose the adv.tar.gz file just created by the software.

  • Page 26: Dial Now

    Enterprise IP Phone Customizing Your Phone Dial Now Dial-now enables you to define the specific length of any number/letter in advance(for example xxx), next time when users dial out the 123 whose length matches the Dial-now rule, the phone will dial out 123 immediately without pressing Send button. To set a Dial Plan via the Web interface: 1) Choose Phone->...

  • Page 27: Using The Basic Call Functions

    Enterprise IP Phone Using the Basic Call Functions Using the Basic Call Functions Making a call Call Devices You can make a phone call via the following devices: 1) Pick up the handset, icon will be shown in the idle screen. 2) Press the Speaker button, icon will be shown in the idle screen.

  • Page 28: Denying An Incoming Call

    Enterprise IP Phone Using the Basic Call Functions During the conversation, you can alternate between Headset, Handset and Speaker phone by pressing the corresponding buttons or picking up the handset. Denying an incoming call Press Reject softkey to deny the incoming call directly. Press DND softkey to active DND Mode.

  • Page 29: During An Active Call

    Enterprise IP Phone Using the Basic Call Functions To configure Call Forward via Web interface: Choose Phone->Features->Call Forward to do the relating changes. Please refer the above configuration information. During an Active Call Mute This function allows you to mute the microphone of the active audio device during a call; you can not be heard by the other party.

  • Page 30: Call Transfer

    Enterprise IP Phone Using the Basic Call Functions To enable/disable Call Waiting via Phone interface: 1) Press Menu->Features->Call Waiting->Enter softkeys. 2) Use the navigation keys or Disable/Enable softkey to active/inactive call waiting. 3) Press Save softkeys to save the changes, or Back softkey to return to the previous menu.

  • Page 31: Message

    Enterprise IP Phone Using the Basic Call Functions To establish a conference: 1) Press the Conf softkey during an active call. 2) The first call is placed on hold. You will hear a dial tone. Dial the number to conference in, then press the Send softkey. 3) When the call is answered, the conference call will now include you and the other two parties.

  • Page 32: Sms

    Enterprise IP Phone Using the Basic Call Functions 3) Press Save to save the change, press Back to return to the previous menu. Note: Please contact your system administrator for the connecting code. Different systems have different codes. To retrieve the new voicemail via the Phone interface: 1) Press the Voicemail softkey directly.
  • Page 33 Enterprise IP Phone Using the Basic Call Functions 2) (Optional) If multiple lines are configured on your phone, select from which line messages are to be retrieved from the list using the navigation keys and Messages appear first to last in sent order. 3) Press Send softkey, you are required to choose an account which is used to send out the message and the number you want to send to.

  • Page 34: Using The Advanced Phone Functions

    Enterprise IP Phone Using the Advanced Phone Functions Using the Advanced Phone Functions Account Setting Please refer to the previous part “Configuration and Registration” for the basic Account setting information. The following table lists the instruction of the field about the advanced Account Setting.

  • Page 35: Tls

    Enterprise IP Phone Using the Advanced Phone Functions TLS(Transport Layer Security), an IETF standards track protocol(RFC 5246), was based on the earlier SSL specifications developed by Netscape Corporation. Go to Account->Advanced, choose Transport option, in the pull-down menu, you can choose the TLS option, and then click the Confirm button to save the change.

  • Page 36: Lan Setting

    Enterprise IP Phone Using the Advanced Phone Functions address and the end IP address. But if you select the bridge mode, the DHCP server can not work. Starting IP Indicate the range of the IP address End IP Indicate the range of the IP address To configure PC Port settings via Phone interface: 1) Press Menu->Settings->Advanced Setting.
  • Page 37 Enterprise IP Phone Using the Advanced Phone Functions 3) Choose WAN Port, press Enter softkey. 4) Set the VLAN Status, and input the VID Number, Priority. 5) Press Save softkey to save the settings, or Back softkey to return to VLAN menu. 6) Follow the same way to set the PC Port option.

  • Page 38: Maintenance Tasks

    Enterprise IP Phone Using the Advanced Phone Functions Note: For more details of the HTTPS, you can consult with your system administrator. Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone: User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface.

  • Page 39: Reboot

    Enterprise IP Phone Using the Advanced Phone Functions To change the administrator password via Phone interface: 1) Press the softkeys Menu, scroll to Settings, press Enter softkey, use the navigation keys to highlight Advanced Settings. 2) You are prompted to enter the required password, the default one is admin. 3) Scroll to Set Admin Password, press Enter softkey.

  • Page 40: Firmware Update

    Enterprise IP Phone Using the Advanced Phone Functions 5) It will takes a few minutes to reset, please do not power off during resetting, or it will cause flash memory error. To reset to factory via Web interface: 1) Choose Upgrade->Basic. 2) Click Reset button.

  • Page 41: Decryption

    Enterprise IP Phone Using the Advanced Phone Functions The parameters of the Auto-provision： Parameter Description Update Protocol The phone can be updated via TFTP, FTP or HTTP TFTP Server If you choose TFTP as protocol TFTP, you need to enter the TFTP server IP address and port Check new config You can specific the period that your phone checks the new...

  • Page 42: System Log Export

    Enterprise IP Phone Using the Advanced Phone Functions Note: You can ask your system administrator for the decrypt password. System Log Export If there is any errors happened in your phone, you can export the system log and send to your system administrator for diagnosis. To export the System Log: Choose Upgrade->Advanced, select Export System Log, choose Export button to export the file to your local computer.

  • Page 43: Speed Dial

    Enterprise IP Phone Using the Advanced Phone Functions Conference Forward Transfer Hold Redial Call Return Group Pickup Call Park Group Listening Voicemail Custom Note: Quick access features like Intercom and Voicemail must first be configured on your PBX in order to work on your phone. See your system administrator for more information. Line You can set these keys as line keys to active up to the three user accounts.
  • Page 44 Enterprise IP Phone Using the Advanced Phone Functions assignment, there is a pull-down menu in the Type field, choose Intercom from the list. 2) In the "Line" field, select a line for which to apply this key, the default one is Auto which means it will match the account automatically.

  • Page 45: Call Return

    Enterprise IP Phone Using the Advanced Phone Functions list. 2) Press Confirm button to save the changes. Hold The key can be configured as a hold key. You can use this key to hold and retrieve a call during the conversation. To assign the key as Hold: 1) Choose Phone->DSS Key ->Line Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose KeyEvent from the...

  • Page 46: Group Pickup

    Enterprise IP Phone Using the Advanced Phone Functions the list. 2) Press Confirm button to save the changes. Group Pickup When you configure a Group Pickup key, you specify the extension that you want to monitor. Then, when the monitored extension receives a call, you press the key to pick up the call.

  • Page 47: Sms

    Enterprise IP Phone Using the Advanced Phone Functions To assign the key as Group Listening: 1) Choose Phone->DSS Key ->Line Key, choose one of the key you want to make the assignment, there is a pull-down menu in the Type field, choose KeyEvent from the list, then in the Mode field, open the pull-down menu and choose Group Listening from the list.

  • Page 48: Tone Settings

    Enterprise IP Phone Using the Advanced Phone Functions Tone Settings You can define the frequency and time period of all the following tones： Dial Ring Back Busy Congestion Call Waiting Dial Recall Record Info Stutter Message Auto Answer To edit the tone filed via Web interface: 1) Choose Phone->Tones.
  • Page 49 Enterprise IP Phone Trouble Shooting Trouble Shooting I can not register to the server？ 1) Check the IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. 2) Check your gateway. 3) Check your DNS server.
  • Page 50 Enterprise IP Phone Trouble Shooting How to send SMS? You could edit the SMS in the Menu-> Messages->Text Messages. Note: Make sure that the SIP server you have registered supports SMS function. How to update the firmware? 1) Enter the webpage of your phone, go to Upgrade, then you can find the option” Select and Upgrade Firmware”...

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