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What should I do if the cooling fan runs
after the hob is turned off?
Check for the following:
When you have finished using the hob,
•
the cooling fan runs by itself for cooling
down.
•
After the hob's electronics has cooled
down, the cooling fan will be turned off.
Service
Before calling for assistance or service, please check the section "Troubleshooting". If you still
need help, follow the instructions below.
Is it a technical fault?
If so, please contact your customer service
centre.
Always prepare in advance for the
discussion. This will ease the process of
diagnosing the problem and also make it
easier to decide if a customer service visit is
necessary.
Please take note of the following
information.
•
What form does the problem take?
•
Under what circumstances does the
problem occur?
When calling, please know the model
and serial number of your appliance. This
information is provided on the rating plate
as follows:
•
Model description
•
S/N code (15 digits)
NZ63J9770EK_EF_DG68-00635A-00_EN.indd 45
•
If you request a service call because of
an information made in operating the
appliance, the visit from the customer
service technician may incur a charge
even during the warranty period.
We recommend that you record the
information here for easy reference.
•
Model:
•
Serial number:
When do you incur costs even during the
warranty period?
•
If you could have remedied the
problem yourself by applying one of
the solutions provided in the section
"Troubleshooting".
•
If the customer service technician has
to make several service calls because
he was not provided with all of the
relevant information before his visit and
as a result, for example, has to make
additional trips for parts. Preparing for
your phone call as described above will
save you the cost of these trips.
English 45
2015-01-15
2:43:38
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