Service - Samsung CTN464KC Series User Manual

What should I do if the
Check for the following:
• The hob is overheated because of abnormal operation.
• After hob is cooled down, press the "On/Off" control sensor for resetting.
What should I do if the
Check for the following:
• Cookware is unsuitable or too small or no cookware has been placed on the
cooking zone
• If you use suitable cookware, displayed message will automatically disapear.
What should I do if the cooling fan runs after the hob is turned
off?
Check for the following:
• When you have finished using the hob, the cooling fan runs by itself for
cooling down.
• After the hob's electronics has cooled down, the cooling fan will be turned off.
If you request a service call because of an error made in operating the appliance,
the visit from the customer service technician may incur a charge even during the
warranty period.

SERVICE

Before calling for assistance or service, please check the section "Troubleshooting."
If you still need help, follow the instructions below.
Is it a technical fault?
If so, please contact your customer service centre.
Always prepare in advance for the discussion. This will ease the process of
diagnosing the problem and also make it easier to decide if a customer service
visit is necessary.
Please take note of the following information.
• What form does the problem take?
• Under what circumstances does the problem occur?
When calling, please know the model and serial number of your appliance. This
information is provided on the rating plate as follows:
• Model description
• S/N code (15 digits)
We recommend that you record the information here for easy reference.
Model:
Serial number:
When do you incur costs even during the warranty period?
• if you could have remedied the problem yourself by applying one of the
solutions provided in the section "Troubleshooting".
• if the customer service technician has to make several service calls because
he was not provided with all of the relevant information before his visit and as
a result, for example, has to make additional trips for parts. Preparing for your
phone call as described above will save you the cost of these trips.
CTN464KC01_XEO_00330A-03-EN_130703.indd 29
display is illuminated?
display is illuminated?
warranty and service _29
03-Jul-13 10:01:23 AM