Warranty And Service; Faqs And Troubleshooting - Samsung NZ63J9770EK User Manual

Warranty and service

FAQs and troubleshooting

A fault may result from a minor information that you can correct yourself with the help of
the following instructions. Do not attempt any further repairs if the following instructions do
not help in each specific case.
WARNING
Repairs to the appliance are to be performed only by a qualified service technician.
Improperly effected repairs may result in considerable risk to the user. If your appliance
needs repair, please contact your customer service centre.
Problem
What should I do if the
cooking zones are not
functioning?
What should I do if the
cooking zones will not
switch on?
What should I do if
the display except for
, the residual
warmth indicator
suddenly disppears?
What should I do if,
after the cooking zones
have been switched off,
residual warmth is not
indicated in the display
NZ63J9770EK_EF_DG68-00635A-00_EN.indd 43
Possible cause
• The fuse in the house
wiring is intact.
• The control indicators
in the control panel are
illuminated.
• The On/Off sensor was
accidentally actuated.
• The control panel is
partially covered by a
damp cloth or liquid.
• The On/Off sensor was
accidentally actuated.
• The control panel is
partially covered by a
damp cloth or liquid.
• The cooking zone was only
briefly used and therefore
did not become hot
enough.
Solution
• If the fuses trip a number
of times, call an authorised
electrician.
• The appliance is properly
switched on.
• The appliance is properly
switched on.
• Clean the control panel.
• The appliance is properly
switched on.
• Clean the control panel.
• If the cooking zone is hot,
please call the customer
service center.
English 43
2015-01-15 2:43:38